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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,263 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,263 reviews

November 15, 2024

We have bought all of our Lexus cars at Germain. Very pleased with sales and service department More

by didinewhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
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Nov 18, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

November 15, 2024

Scott Feildinh was very helpful. Took the time with me and got me in and out quickly. He’s a good guy. Very friendly and easy to talk to. More

by didinewhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Mark Moser, Danny Rusinik, Beverly Coppola, Jackson Kirby, JD Bube, Luke Allen, Rick Brown
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Nov 18, 2024 -

Germain Lexus of Naples responded

Thanks for letting us know Scott did a great job! Making your service visits convenient and informative are our top priorities. We hope to do the same at your next visit! Regards, Don Nelson - General Manager

November 14, 2024

Rick Brown has always been very helpful and works with me on my very very old car lol! More

by mellowmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
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Nov 15, 2024 -

Germain Lexus of Naples responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Rick and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager

November 13, 2024

Excellent experience. Danny Rusinik anticipated everything necessary, even ordering hard to find parts prior to final diagnosis. No wasted time, no wasted expense, very sa More

by deckerjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
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Nov 14, 2024 -

Germain Lexus of Naples responded

Thanks for stopping by to share your 5-star review of Danny! We're glad he addressed your vehicle's repair process with plenty of diligence. Please don't hesitate to reach out when we can help you again. Regards, Don Nelson - General Manager

November 12, 2024

Great experience, very well looked after by Alexander Depew, vehicle had a nice feel to it after the service and was well cleaned. More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Depew
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Nov 14, 2024 -

Germain Lexus of Naples responded

Barry, thank you for telling us the highlights of your service visit with Alexander! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

November 12, 2024

Everyone was very nice and the car was looking good and is running well I will be back More

by louissal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Report | Print
Nov 14, 2024 -

Germain Lexus of Naples responded

Thank you for reporting on the exceptional work our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Lexus for the highest quality service. Regards, Don Nelson - General Manager

November 04, 2024

Appointment was on time and completed to my overall satisfaction. Richard Brown took care of all my needs and questions. More

by tonyd211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Report | Print
Nov 05, 2024 -

Germain Lexus of Naples responded

Tony, thank you for telling us the highlights of your service visit with Richard! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

November 02, 2024

Jackson Kirby has been my service consultant since my first Lexus. He has always been extremely helpful in taking care of my cars and I have always been pleased. He is truly the best! More

by wrd
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Nov 05, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to share positive and encouraging feedback with us about Jackson! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

November 01, 2024

Germain Lexus has a fantastic service department; it is an excellent dealership. My Service Consultant, Scott Fielding, ensured that all my concerns were addressed. The Service Manager, John McCloskey, tr More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Jeff Smith
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Nov 01, 2024 -

Germain Lexus of Naples responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Scott and John was convenient and straight-forward. See you next time! Regards, Don Nelson - General Manager

October 24, 2024

Excellent service and my service coordinator, Leland Glesmer, kept me informed constantly! Very friendly staff all around More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith and Leland Glesmer
Report | Print
Oct 25, 2024 -

Germain Lexus of Naples responded

Tommy, thank you for telling us the highlights of your service visit with Leland. It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

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