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Germain Lexus of Naples

Naples, FL

4.9
2,286 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,286 reviews

January 09, 2025

Adria Levy was an excellent representative of Germain Lexus. She let me know the steps that would be taken at my service appointment and and the length of time I would be waiting. She explained the video More

by smithla813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adria Levy
Jan 10, 2025 -

Germain Lexus of Naples responded

Thank you for your trust in our service team! We're happy Adria provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager

January 07, 2025

Germain Lexsus is an outstanding dealership. I have just leased my 9th car with them. I had the pleasure of working with Marcelo Rivadeneira. Marcelo kept me informed with every aspect of the More

by Caswigart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Jan 09, 2025 -

Germain Lexus of Naples responded

Caswigart, We appreciate you for leaving Marcelo this marvelous review! We are honored to have had the opportunity to work with you and we are glad that Marcelo provided you with top notch service. We are delighted to know that he he kept you informed with every aspect of the purchase from delivery to tech support and went over and above for you. We sincerely congratulate you on your new vehicle- behalf of the entire Germain Lexus team! Regards, Don Nelson - General Manager

January 07, 2025

Jeff Smith made my car transaction seamless. I was out of state at the time and he made it so easy. I arrived at the dealership and he had my new car ready and waiting for me. Very easy transact More

by lindaweinand
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Smith, John Azarow
Jan 07, 2025 -

Germain Lexus of Naples responded

Hi, Linda! Thanks for making our day with your terrific feedback on Jeff. We're delighted he made everything easy for you from afar. We wish you many happy travels in 2025, from everyone at Germain Lexus. Regards, Don Nelson - General Manager

January 06, 2025

I’m very pleased with this dealership and with my service representative, Dan Rusinik. I’ve always been treated with courtesy and professionalism, and any concerns of mine were addressed in a timely fashion. More

by Liakosnaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 07, 2025 -

Germain Lexus of Naples responded

Thank you for sharing positive feedback on Danny! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Danny has always provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

January 06, 2025

Danny Rusinik is my service adviser. He is the best! Great service great advice great person to work with. Outstanding! More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 07, 2025 -

Germain Lexus of Naples responded

Hi, Greg! Thank you for honoring us with your patronage over the years. We're so pleased Danny's insight continues to serve you well. Get in touch the next time we may be of assistance. We're here for you! Regards, Don Nelson - General Manager

January 04, 2025

I would recommend Germain Lexus to anyone who wants to buy a car there at Germain Lexus or having your car service there! My service is advisor Jackson Kirby shows how he cares about his customer More

by dalemontecarlo88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jan 07, 2025 -

Germain Lexus of Naples responded

Thanks for the love, Dale! We're thrilled you always enjoy working with Jackson and the Germain Lexus team for your automotive needs. We hope to be of service to you for many more years to come! Regards, Don Nelson - General Manager

January 01, 2025

Mike Gooley was very attentive and professional. He was in regular communications with me on an unexpected catalytic converter replacement. Mike explained to me the complexity and time requiremen More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gooley, John Azarow
Jan 02, 2025 -

Germain Lexus of Naples responded

Jim, thank you for reporting on the exceptional work Mike and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Lexus for the highest quality service! Regards, Don Nelson - General Manager

December 31, 2024

Adam Murphy did an excellent job. Met all our needs. Very happy with the vehicle! More

by koulclan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Murphy, Germain Lexus Sales Department
Jan 02, 2025 -

Germain Lexus of Naples responded

Congratulations on your new pre-owned Lexus! We're thrilled you enjoyed a pleasant and supportive buying experience with Adam, and we appreciate your lovely feedback. We wish many happy travels to you in your new ride, from all of us at Germain Lexus. Regards, Don Nelson - General Manager

December 31, 2024

Welcoming, thorough. Staff are exceptionally nice. Communication via texting/phone is really awesome, but needs introduction or re-Introduction during visit to the dealer More

by Golflovergs
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Jan 02, 2025 -

Germain Lexus of Naples responded

We're glad our service team made your day a little easier by being kind and attentive. Thanks so much for your positive feedback on this experience. We look forward to making your next visit with us even better. Regards, Don Nelson - General Manager

December 30, 2024

Alexander Depew was an example of professionalism. He followed through on all the commitments he made to me More

by CarajpeckCJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Depew
Jan 02, 2025 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Alex handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment! Regards, Don Nelson - General Manager

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