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Germain Lexus of Naples

Naples, FL

4.9
2,285 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,285 reviews

September 25, 2018

Great Service Danny Rusinik always takes care of our car service. He keeps us informed while we are there, always friendly and informative. Danny is just a hard wor More

by Greeneyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Sep 26, 2018 -

Germain Lexus of Naples responded

Thank you so much for taking the time to leave Danny this wonderful recommendation! It is such a joy to hear how confident you are in his efforts, an we are so delighted to know that he consistently provides you with the exceptional service that you deserve. We look forward to working with you again next time. We are sure that Danny will continue to meet your expectations for years to come.

September 25, 2018

Great Service I had to have both of my Lexus serviced on back to back days. My service advisor was Dan Rusinik, he was so understanding of my needs and very profess More

by dcompton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Sep 26, 2018 -

Germain Lexus of Naples responded

Hi Alexandra, Your satisfaction is our priority at Germain, and we are thrilled to hear that Dan was so accommodating and devoted to ensuring that you were fully content with your service. We are so pleased that you had such an enjoyable experience, and we look forward to working with you again the next time you are in need of automotive assistance.

September 20, 2018

Great experience We worked with Chuck Koenig and he was really awesome to deal with. Very informative, but no pressure. It was just what we needed. I feel great with t More

by Kathy0615
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Koenig, Beverly Coppola, Carlos Cardenas
Sep 21, 2018 -

Germain Lexus of Naples responded

On behalf of everyone here, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Chuck was such a great help.

September 17, 2018

Dave McKinney is such a great person to work with. Dave McKinney is very knowledgeable and easy to work with. Truly an asset to the company. Explained all that was done to me. Thank you. More

by Simbamolly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Sep 17, 2018 -

Germain Lexus of Naples responded

Thank you so much for leaving Dave this wonderful review! We agree that he is a great asset to the team, and it is so awesome to know how confident you are in his services! We are sure that he will continue to offer you the same informative and efficient assistance each time you join us for service in the future!

September 15, 2018

Excellent service always from Beverly Coppola Beverly is sharp very knowledgable and extremely service oriented. No matter what the issue she takes care of my cars and me. I have bought Lexus cars More

by Bankceo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McLeod, John McCloskey, Shawn Chapman, Trish Cano, Dave McKinney, Beverly Coppola
Sep 17, 2018 -

Germain Lexus of Naples responded

Thank you for your time and for your loyalty over the years. We are delighted to hear that we provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!

September 14, 2018

My review of Shawn Chapman I have purchased three cars from your dealership. I have always dealt with Sean Chapman. I realize at this time he is the service manager. When I cal More

by Sweetpea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Chapman
Sep 17, 2018 -

Germain Lexus of Naples responded

Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else.

September 12, 2018

Outstanding costumer service all the way As soon as you get out of your car Germain Lexus team treat you like they know you for ever. As soon as you walk in the waiting area my service advise More

by Venecia0820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Sep 13, 2018 -

Germain Lexus of Naples responded

We are pleased to know that you enjoyed working with Beverly. Your kind words and 5-star rating are very much appreciated. See you next time. Best Regards, Zach Germain General Manager

Sep 14, 2018 -

Germain Lexus of Naples responded

Thank you for your very kind review. We are pleased to hear that we were able to help you with your car and keep you comfortable while you waited. We look forward to seeing you again when your car is ready for its next service. Enjoy!

September 08, 2018

Servie Service has always been excellent. Very professional. Recent visit for a tire fix was handled by John McCloskey. Excellent, professional, trustwort More

by ccgirard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Sep 10, 2018 -

Germain Lexus of Naples responded

Thank you for choosing Lexus of Naples for your automotive needs. We appreciate your business and kind words. Best Regards, Zach Germain General Manager

September 07, 2018

Danny Rusinik Inspires Confidence I know when I take my Lexus to Germaine, Danny Rusinik will take good care of me. He understands my concerns, advises me of service options and makes More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Sep 07, 2018 -

Germain Lexus of Naples responded

Thank you for your business and the confidence you have in Danny and our team. As a valued Germain Lexus customer, you deserve a quality service experience like no other. See you next time. Best Regards, Zach Germain General Manager

September 05, 2018

10,000 service Amazing service advisor...Beverly Coppola! She is knowledgeable and prompt and follows through! I highly recommend Beverly and Germain Lexus. Looking More

by Julie B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McLeod, Shawn Chapman, Greg Libutti, Trish Cano, Mike Lawson, Beverly Coppola
Sep 05, 2018 -

Germain Lexus of Naples responded

Thank you for taking the time to let us know about the quality service you received from Beverly. Our team looks forward to our continued relationship. Best Regards, Zach Germain General Manager

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