Germain Lexus of Naples

Service visit Jackson Kirby was friendly, helpful and most professional ! What a pleasure it is to visit for service for our 2 Lexus autos. Keep up the excellent wo Jackson Kirby was friendly, helpful and most professional ! What a pleasure it is to visit for service for our 2 Lexus autos. Keep up the excellent work ! More

350es lexus Patrick Dodard where’s my sales representative for the out-of-town sale, he was terrific in answering all my questions at all the paperwork went on v Patrick Dodard where’s my sales representative for the out-of-town sale, he was terrific in answering all my questions at all the paperwork went on very smoothly. I am looking forward to meeting him in person.Ray Valek More

Great service but The service was great and Beverlyis awesome. My only issue is that when I get back into my car ALL of the settings have been changed: seat position - The service was great and Beverlyis awesome. My only issue is that when I get back into my car ALL of the settings have been changed: seat position - height, backwards, seat back, air conditioner temperature, and even the steering wheel position ( I had to get out the book to figure out how to return it to the position I prefer). More

Germain Lexus Winner We have had our Lexus RX330 from Germain 15 years and decided it was time for a new one. We met Patrick Dodard and could not have been happier. We b We have had our Lexus RX330 from Germain 15 years and decided it was time for a new one. We met Patrick Dodard and could not have been happier. We bought a new RX350 from him and he took the time to explain all the new features and showed us how to use and program everything. I came back for the service that Germain Lexus in Naples offers it’s a true winner in my opinion. More

Made a dreaded appointment a pleasure We are new to the area and need to have our car serviced. I made the appointment weeks in advance and was told that I could not have a loaner as the w We are new to the area and need to have our car serviced. I made the appointment weeks in advance and was told that I could not have a loaner as the work I needed didn’t surpass the 2hr mark. When I met Beverly Coppola she sat down with me and asked what I was in for. When I told her I needed much more than an oil and filter change she quickly asked me if I’d like a loaner car! She kept me well informed and explained everything. She was a truly the best service advisor I have ever worked with! More

Excellent Service After purchasing our 2018 RX350, we brought the vehicle in to have Smart Shield protection. Upon arrival we met with our Service Consultant (Beverly C After purchasing our 2018 RX350, we brought the vehicle in to have Smart Shield protection. Upon arrival we met with our Service Consultant (Beverly Coppola) and she immediately set us up with an RX350 (loaner vehicle). Since we live in Fort Myers, we decided to make a day of it and do some shopping and have lunch in the Naples area. Shortly after returning to Germain, our vehicle was ready. Beverly could not have been nicer. Her efficiency and attention to detail was obvious. She is only one example of why we switched to Lexus and purchased with Germain even though there is a dealer in Fort Myers. In our opinion, Beverly was the best Service Consultant at any dealership we ever went to for service. We look forward to many more years with Germain. More

Great service advisors and service dept I have used this service dept on multiple occasions for my 2 Lexus vehicles . Always a great experience ! Danny Rusnick is top notch as a service ad I have used this service dept on multiple occasions for my 2 Lexus vehicles . Always a great experience ! Danny Rusnick is top notch as a service advisor . A pleasure to deal with every time . More

Fantastic service! Beverly Copolla is the best service advisor. She always meets the needs of the customer and is accommodating to no end! She is organized and always ha Beverly Copolla is the best service advisor. She always meets the needs of the customer and is accommodating to no end! She is organized and always has my loaner car ready when in a time crunch! More

Had been going to the Ft. Myers location... then upgraded! I had been going to the Ft. Myers dealership & was “less-than-thrilled” with my service advisor there. For the first time, I decided it would be worth I had been going to the Ft. Myers dealership & was “less-than-thrilled” with my service advisor there. For the first time, I decided it would be worth driving from Cape Coral all the way to Naples to try this dealership instead & I AM SO GLAD I DID! Beverly was my service advisor, and she was on time, super friendly, well spoken, professional, not pushy whatsoever. I truly had a wonderful experience & am so glad to have finally made the change. 5 stars all the way! More

New purchase of RX350 On 10/13/2018, we went to Germaine Lexus of Naples to research the possibility of purchasing a new RX350. Our Sales Consultant (John Azarow) assisted On 10/13/2018, we went to Germaine Lexus of Naples to research the possibility of purchasing a new RX350. Our Sales Consultant (John Azarow) assisted us with a test drive and he explained all of the many features thoroughly. John is a personable man with a great personality and he knows the Lexus product line inside and out. John was not a pressure sales person and he was great to work with. My wife and I were sold on the Lexus experience and purchased one the same day. My wife and I agreed that this was the best vehicle purchase experience in our lives. We were also assisted by the Finance Manager (Carlos Cardenas) and he also provided a very positive experience. We have collectively owned several different vehicles from a variety of manufacturers (including BMW and Audi) and we agree that the quality and drive ability of the Lexus in unbeatable. The icing on the cake was our customer service experience relative to the purchase. We highly recommend this dealership and our sales consultant to anyone. More