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Germain Lexus of Naples

Naples, FL

4.9
2,284 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,284 reviews

November 30, 2018

Highly Professional and Personal Dan Rusinik is our choice for our service maintenance. He is very knowledgeable and polite. He seems to know almost everything about the technologic More

by jazzman16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Dec 05, 2018 -

Germain Lexus of Naples responded

Hi Sharon and Richard, Thank you so much for leaving Dan this wonderful recommendation! We're so glad that he could share his expertise with you, provide you with such thorough service, and ultimately earn your confidence. Please let us know if there is anything more that he or the team could assist you with in the future! It is our pleasure to serve you.

November 22, 2018

Just wonderful! Having met Beverly Coppola at the service department, made me feel very welcomed . She took me in her office to first update all my information and th More

by Millo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Nov 27, 2018 -

Germain Lexus of Naples responded

Hi Camillo, We are delighted to hear that Beverly took such good care of you during your recent service visit! We are proud to have you as a part of our Lexus family, and we look forward to continuing to take good care of you and your automotive needs in the future. Thanks so much for the excellent rating!

November 21, 2018

Very personalized service Germain Lexus is fortunate to have a great staff and I enjoy taking my car there to be serviced. They have the knowledge and expertise that is needed More

by Reed226
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 21, 2018 -

Germain Lexus of Naples responded

Hi Reed, Thank you so much for your wonderful review- on behalf of Jackson and the entire team! We are so honored to have earned your confidence and kind remarks, as it is our pleasure to ensure that your vehicular needs are taken care of-efficiently and effectively. Please let us know what more we could do for you in the future.

November 21, 2018

17 years and counting I own a 2001 ES 300. Germaine Lexus have taken great care of it and Jackson Kirby has kept that tradition alive. Thank you Jackson! More

by Wes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 21, 2018 -

Germain Lexus of Naples responded

Hi Wes, It is our pleasure to maintain the well-being of your vehicle, as your safety and satisfaction are our utmost concerns. We thank you for confiding in Germain Lexus for your automotive needs, and Jackson and the team look forward to serving you again!

November 21, 2018

Above and beyond. Beverly Coppola, my service consultant.Can't say enough about the level of professional service she extended to both my wife and I.She converted a sma More

by Hankster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lawson, Zach Germain, Beverly Coppola, Armando Tovar
Nov 21, 2018 -

Germain Lexus of Naples responded

Hi Hank, Thank you so much for your amazing feedback! We are so happy to hear that Beverly went above and beyond to enhance your service experience as much as possible and that she ultimately earned your confidence. She will be delighted to know that she made such a valuable impact on your visit, and we all look forward to continuing to serve you in the future.

November 21, 2018

Lexus Service Dave McKinney is a superstar. I own 4 Lexus and the reason I own all Lexus IS the service from employees like Dave McKinney. Dave OBrien More

by Mary01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Nov 21, 2018 -

Germain Lexus of Naples responded

Hi Dave, Thank you for leaving Dave this very kind review! It's so great that you are so confident in his efforts, and we are so proud to have you as a part of our Lexus family! We look forward to continuing to take care of your automotive needs in the future!

November 11, 2018

Awesome experience. All employees at Germain Lexus of Naples are professional and welcoming. Our sales person Sean Kearney was the best. What else can you say about a Det More

by ppearsonnanna@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia receptionist , Sean Kearney, Danny Rusinik, Jeff Nagy
Nov 13, 2018 -

Germain Lexus of Naples responded

Thank you for taking the time to leave us this excellent review! It's so great that Sean and the team provided you with such welcoming and attentive service! We appreciate your decision to work with us, and we hope you are enjoying your new vehicle! Please let us know what more we could assist you with in the future.

November 05, 2018

Very nice! Dave McKinney was very helpful in taking care of my car. He was easy to talk to and easy to reach by phone. Thank you! More

by Rx3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Nov 06, 2018 -

Germain Lexus of Naples responded

Thank you for taking the time to share your positive experience with us! We are so pleased that Dave was so attentive and helpful to you throughout your recent service experience. It is our pleasure to serve you, and we look forward to working with you again next time!

November 02, 2018

Friendly, fair and expeditious. Shawn Chapman was very helpful and courteus in our test driving the Lexus which led us to order one. Sal was the principal contact and he did an excel More

by Gnfsbh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Chapman, Sal Pellicciotta
Nov 06, 2018 -

Germain Lexus of Naples responded

Thank you so much for leaving us this positive feedback! We're so delighted that Shawn and Sal provided you with such a pleasant experience, and we're thrilled that you made the decision to order a Lexus of your own! We are so excited for you to enjoy it, and we hope to see you again when you are ready for your first service!

November 01, 2018

Superb Customer Service Very attentive, informative and helpful. Jason Lauer, Michael Lawson and Rick Rossano did a terrific job. They delivered exactly the car I wanted! Hig More

by mchellychauri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Rossano , Mike Lawson, Jason Lauer
Nov 06, 2018 -

Germain Lexus of Naples responded

Thank you so much for your wonderful recommendation, and congratulations on your new purchase! We are overjoyed that Jason, Michael, and Rick were able to get you just the vehicle you were looking for, and we are so proud to have attained your satisfaction. Please drive safely, and let us know what more we could assist you with in the future!

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