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Germain Lexus of Naples

Naples, FL

4.9
2,284 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,284 reviews

January 04, 2019

Beverly Coppola Simply put, Beverly Coppola is the best. Every bit as much as the quality of my current Lexus the next car I buy will also be from Germain Lexus give More

by BCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jan 08, 2019 -

Germain Lexus of Naples responded

Thank you for leaving Beverly this wonderful review! It's great to know that she has earned your confidence in our dealership, and we look forward to the opportunity to work with you again when you are ready to take home your new vehicle!

January 04, 2019

Service Beverly Coppola has always been very professional and accommodating in handling service request. Her knowledge is superior and only does what you ask More

by Rao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jan 08, 2019 -

Germain Lexus of Naples responded

Hi Rob, We are happy to hear that Beverly consistently takes exceptional care of you when you join us for service. It is our goal to ease our guests' experiences and secure their full satisfaction, and we are proud to know that Beverly's efforts have earned your confidence as well. We look forward to continue serving you in the future.

More
January 04, 2019

Great Job Dave McKinney was my service consultant he explain my service , kept me informed of the progress of the service, everything was on time and the servic More

by Lew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Jan 08, 2019 -

Germain Lexus of Naples responded

It is a pleasure to hear that your service was completed as thoroughly and efficiently as promised, and we are pleased to know that Dave kept you well informed throughout the entirety of your visit. We appreciate your excellent rating and hope to hear from you again when the time comes for your next service!

More
January 04, 2019

My car purchase was a good experience. No pressuring. Fantastic place, great customer service! Germaine Lexus dealership was top notch! Salesman Sean Kearny went above and beyond to make sure My purchase More

by RenaeD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kearney
Jan 08, 2019 -

Germain Lexus of Naples responded

Hi Renae, Thank you so much for taking the time to share this incredible review! We are overjoyed to hear that Sean was so thorough in introducing you to your options and guiding you to the perfect one! We appreciate your business, and we are so glad that we could make this buying experience such a smooth and efficient one! We hope you enjoy your new vehicle, and we can't wait to work with you again when you are ready for your next!

More
December 28, 2018

Kuddos to Jackson Kirby for continuing to provide Excellent Jackson Kirby continues to provide excellent customer service!!!! He goes Above & Beyond to make sure his customers have smiles, on their faces, whe More

by Pattycakes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Dec 28, 2018 -

Germain Lexus of Naples responded

Thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experience. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help!

December 19, 2018

5000 Mile Service Had my vehicle serviced at Germain Lexus recently. Luke Allen, my service advisor, provided great service from the start. He kept me up to date on the More

by Kevin K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Allen
Dec 19, 2018 -

Germain Lexus of Naples responded

Thanks Kevin! We're happy to hear that Luke was so helpful and attentive, and made sure that you were kept well informed about the status of your vehicle. We appreciate your business and hope to work with you again in the future.

December 19, 2018

Tire Problem Bought 4 new tires from Germaine Lexus in July. In December I noticed that one tire had a slow leak. I took the crossword clue back to Lexus, expect More

by DanG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Dec 19, 2018 -

Germain Lexus of Naples responded

Thanks Dan! We're so glad that Beverly was so helpful and accommodating, and made sure your tire was taken care of quickly. We appreciate your business and look forward to working with you again in the future.

December 11, 2018

Maintenance I had my Lexus served at Germain Lexus for several years. My service advisor has been Beverly Coppola. She is an excellent service advisor and highly More

by Arella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Dec 12, 2018 -

Germain Lexus of Naples responded

Thank you so much for your excellent rating and recommendation! We are so appreciative of your continued loyalty to our service department, and we are delighted that Beverly consistently takes such good care of you and your vehicular needs. It's an honor to have your confidence, and we look forward to continue serving you in the future.

More
December 03, 2018

Wonderful Car Buying Experience After being with another local dealership for almost 10 years, I was hesitant in making the switch to Lexus. BUT, the service I received from Sal Pell More

by Jessica_Hallock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Cano, Mike Lawson, Sal Pellicciotta
Dec 05, 2018 -

Germain Lexus of Naples responded

Hi Jessica, Congratulations on your new vehicle! We are thrilled that you made the decision to join the Lexus family, and we feel honored to have had the opportunity to assist you with this special purchase! It's a pleasure to know that Sal, Mike, Trish, and the team immediately earned your confidence, and we are proud to have been able to provide you with such a remarkable experience! We look forward to the opportunity to continue serving you in the future.

More
November 30, 2018

Best experience ever Because of service like the one I was provided by Beverly Coppola at Germain Lexus driving a hour to have my car service it’s really worth will str More

by Cache 21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Nov 30, 2018 -

Germain Lexus of Naples responded

Thank you so much for leaving Beverly this kind recommendation! We are overjoyed that she provided you with exceptional service that has earned your confidence. We are sure that she will continue to take great care of you and your automotive needs in the future.

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