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Germain Lexus of Naples

Naples, FL

4.9
2,297 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,297 reviews

July 03, 2025

Dealership was very professional and accommodating. Timm Bastyr was great to work with. Would highly recommend Germaine Lexus!! More

by Jeffhyman51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timm Bastyr , Germain Lexus Sales Department
July 01, 2025

Adria Levy always goes above and beyond when I get my cars serviced. Honesty if it wasn’t for her I would probably get frustrated but she makes waiting for your car to be serviced a pleasure. Germain Lex More

by lagig1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adria Levy
Jul 02, 2025 -

Germain Lexus of Naples responded

Lisa, thanks for your positive feedback on the service and support provided to you by Adria! She's the consummate advocate for our clients and we're pleased to know how satisfied you were with this experience. See you next time! Regards, Don Nelson - General Manager

June 30, 2025

Excellent service. Leland Glesmer always gives great service. Nice snack amenities. Very nice showroom with very friendly staff. More

by Dek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Jul 02, 2025 -

Germain Lexus of Naples responded

That's great to hear, Dek! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Lee was comfortable and straight-forward. See you next time! Regards, Don Nelson - General Manager

June 30, 2025

Leland/Mark was extremely informative in helping me make a decision. He was quite patient with me and my questions. I feel very comfortable to get in touch with him if I need anything else. More

by lyndafmartin
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana, Germain Lexus Sales Department
Jul 02, 2025 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback, Lynda. We're glad our sales team took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day. Regards, Don Nelson - General Manager

June 27, 2025

Jackson Kirby has been my service consultant thru a number of years and a number of vehicles. He has always exceeded expectations and made every service or emergency ( battery's to tires) a satisfactor More

by pdmbugs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith, Jackson Kirby
Jun 27, 2025 -

Germain Lexus of Naples responded

Nothing means more to us than your complete satisfaction, so we're delighted Jackson always handles your visits with great care and communication. We hope to ensure the same circumstances at your next appointment. Regards, Don Nelson - General Manager

June 26, 2025

Orllando Sabau was friendly and knowledgable. He guided me through the sales process with patience and care and ensured that i was taken care of be Steve Duran the Finance Manager. Steve was al More

by bob.neuman59.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Eddie Vasco
Jun 26, 2025 -

Germain Lexus of Naples responded

Thanks for your positive feedback, Bob. We're delighted Orllando and Steve both provided exceptional service at every step in the process. Congrats on your new Lexus! We wish you all the best in your travels ahead, from everyone at Germain Lexus. Regards, Don Nelson - General Manager

June 23, 2025

Lee kept me informed and delivered the job in very reasonable time. Very efficient and courteous. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Jun 24, 2025 -

Germain Lexus of Naples responded

Chuck, thank you for letting us know how pleased you were with Lee's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again. Regards, Don Nelson - General Manager

June 23, 2025

Great Experience with Jackson Kirby , my service advisor! Very professional, and he really listens to his customers to provide the great service experience. More

by G.holmes57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jun 24, 2025 -

Germain Lexus of Naples responded

Thank you for your trust in our service team! We're happy Jackson provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. Regards, Don Nelson - General Manager

June 18, 2025

The purchase of a 2018 Lexus LC500 was very smooth and quick. Than was possible thanks to an excellent seller like Orllando Sabau and the specialist Al Russell. Those two guys help me all the time and the More

by carloscaye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orllando Sabau and Al Russell, Germain Lexus Sales Department
Jun 18, 2025 -

Germain Lexus of Naples responded

Carlos, thanks for the positive feedback on working with Orllando and Al. We're delighted they effortlessly accommodated your interest in a new pre-owned Lexus. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Germain Lexus. Regards, Don Nelson - General Manager

Jun 19, 2025 -

carloscaye responded

Is a pleasure Don, I only reflect the reality. Respectfully Carlos Garcia

June 18, 2025

My first experience with Germaine Lexus service department was wonderful. Everyone was so nice and very professional. Danny Rusinik was my service provider. He made sure my appointment was seamles More

by Lks1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jun 23, 2025 -

Germain Lexus of Naples responded

Thanks for letting us know your appointment was handled seamlessly by Danny and the Germain Lexus service team. We hope you won't hesitate to reach out when we may be of service to you again. Regards, Don Nelson - General Manager

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