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Germain Lexus of Naples

Naples, FL

4.9
2,160 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,160 reviews

November 22, 2024

Jeff Smith went beyond the call of duty, very efficient, very thoughtful, and pleasing to his customers. His mom passed away two days previously but he still came in to work. Germaine is lucky to have a qua More

by Venturtrak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Jeff Smith
Nov 22, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to share positive and encouraging feedback with us about Jeff! Your kindness is an honor, and we hope to continue being your #1 choice for years to come. Safe travels this holiday season, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

November 22, 2024

Richard Brown is very professional and explains issues thoroughly. The dealership does excellent work, and is a pleasure to deal with.. More

by mrstewball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Nov 22, 2024 -

Germain Lexus of Naples responded

Thanks for the fantastic review of Richard! Richard's the consummate advocate for our guests, and we're pleased he has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Germain Lexus for the best service! Regards, Don Nelson - General Manager

November 21, 2024

Jackson Kirby took great care of me. He was professional, welcoming, and moved the process along quickly. He is an asset to the Germain Lexus team. More

by karinkgw
Service Time
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 21, 2024 -

Germain Lexus of Naples responded

Thank you for telling us how helpful Jackson was during your service visit! It is always our pleasure to help you keep your Lexus in top shape, and we look forward to working with you on that for years to come. Regards, Don Nelson - General Manager

November 21, 2024

Germain Lexus honored the scheduled time and completed the job required in a thorough and timely manner. As the work was being performed the communications between the dealership and me were outstanding. More

by jdasilva724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
Nov 21, 2024 -

Germain Lexus of Naples responded

Thanks for stopping by to share your 5-star review of Danniela! We're glad she addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure! Regards, Don Nelson - General Manager

November 19, 2024

Jackson Kirby has on both service calls friendly and very thorough in taking care of my Lexus. More

by marionjohler
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 20, 2024 -

Germain Lexus of Naples responded

Marion, thank you for taking a moment to share positive feedback on Jackson. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day! Regards, Don Nelson - General Manager

November 15, 2024

Danny Rusinik is courteous, welcoming, professional and extremely helpful. He keeps me coming back to Germain service. Good job ! More

by rcw39
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 15, 2024 -

Germain Lexus of Naples responded

Thank you for your kind review! We truly appreciate your continued business, and we're glad Danny has always taken such great care of you and your vehicle. Thank you for making Germain Lexus your #1 choice for service! Regards, Don Nelson - General Manager

November 15, 2024

Dani kept me informed with what was happening with the car every half hour. Great service representive. More

by bearhug1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
Nov 15, 2024 -

Germain Lexus of Naples responded

Thanks for stopping by to share your 5-star review of Danniela! We're glad she addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure! Regards, Don Nelson - General Manager

November 15, 2024

We have bought all of our Lexus cars at Germain. Very pleased with sales and service department More

by didinewhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Nov 18, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

November 15, 2024

Scott Feildinh was very helpful. Took the time with me and got me in and out quickly. He’s a good guy. Very friendly and easy to talk to. More

by didinewhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Mark Moser, Danny Rusinik, Beverly Coppola, Jackson Kirby, JD Bube, Luke Allen, Rick Brown
Nov 18, 2024 -

Germain Lexus of Naples responded

Thanks for letting us know Scott did a great job! Making your service visits convenient and informative are our top priorities. We hope to do the same at your next visit! Regards, Don Nelson - General Manager

November 14, 2024

Rick Brown has always been very helpful and works with me on my very very old car lol! More

by mellowmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Nov 15, 2024 -

Germain Lexus of Naples responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Rick and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager

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