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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,215 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,215 reviews

February 05, 2025

My car is a Tx350 that was recalled and needed maintenance. My service advisor Jackson Kirby gave me a very good service experience. More

by Chendd112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
February 04, 2025

Needed new tires and a 30,000 mile checkup. Dan Rusinik made it so easy from the time I made the appointment until I picked the car up all finished. More

by Kathy B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
February 04, 2025

Richard Brown was our Rep. He was extremely helpful and courteous. He kept me well informed as to the status of my service. Lexus service is always far above any other auto dea More

by pmcmanus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
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January 31, 2025

Good service as always at Lexus of Naples, with Rick Brown making things work smoothly. thanks, Rick. hal brayman More

by halmarita716
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Report | Print
Jan 31, 2025 -

Germain Lexus of Naples responded

We are grateful for you leaving Rick this extraordinary review! We are pleased to know that he made things work smoothly and provided you with good service as always. We look forward to continue serving you in the future when the time comes. Regards, Don Nelson - General Manager

January 30, 2025

Jackson Kirby in service is the best. I drive from Ft. Lauderdale to Naples because he is the BEST More

by rnolan62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Jan 30, 2025 -

Germain Lexus of Naples responded

Providing exemplary service is so important to us here at Germain Lexus and we are glad that Jackson's efforts met your satisfaction! We are thrilled to know that he is the best. We wish you safe travels until we meet again! Regards, Don Nelson - General Manager

January 28, 2025

What excellent group of people, my sales team could not be any better. Great job thank you More

by Pwcorrado
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dee Eddie, Germain Lexus Sales Department, Eddie Vasco
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Jan 29, 2025 -

Germain Lexus of Naples responded

We appreciate you for leaving us this marvelous review! We are delighted to know that our team was excellent and they did a great job. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Germain Lexus team! Regards, Don Nelson - General Manager

January 27, 2025

Paul Berggren was the BEST salesman I've ever encountered. Being a small businessman I've purchased over 25 vehicles so that is saying alot. I was pleased to deal with him. He listened to my co More

by john.giblin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Berggren
Report | Print
Jan 27, 2025 -

Germain Lexus of Naples responded

John, thanks for the terrific feedback on working with Paul for this experience. We're glad his assistance surpassed your expectations, and we look forward to working with you again some day! Regards, Don Nelson - General Manager

January 27, 2025

I first bought a Lexus from Lu Gani in 2019. I was looking for an LS460 at the time, and he identified one for me with my preferred colors & options. In Dec of 2024, I decided to trade it in f More

by Bonita_Rob
Recommend Dealer
Yes
Employees Worked With
Lu Gani
Report | Print
Jan 28, 2025 -

Germain Lexus of Naples responded

Thank you for honoring us with your patronage over the years, Rob. We're so pleased Lu continues to serve you well whenever you're in the market for something new. Congrats on the new ES 300h, and best wishes for amazing travels, from everyone at Germain Lexus. Regards, Don Nelson - General Manager

January 27, 2025

Michael Gooley was very attentive and explained everything thoroughly. It was a pleasant experience there. More

by cherylwestall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gooley
Report | Print
Jan 28, 2025 -

Germain Lexus of Naples responded

Thanks for letting us know Michael did a great job, Cheryl! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit! Regards, Don Nelson - General Manager

January 24, 2025

Service was exceptional. Jackson Kirby provided a completion time for our service upon arrival and kept us apprised of the progress on a regular basis. In addition a video More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist , Jackson Kirby
Report | Print
Jan 27, 2025 -

Germain Lexus of Naples responded

Ken, thank you for telling us the highlights of your service visit with Jackson. It is always our pleasure to ensure convenience and value when you place your trust in our team's expertise. We look forward to serving you again! Regards, Don Nelson - General Manager

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