Germain Lexus of Naples

Customer service met all expectations. Service Consultant keep me informed of needed repairs and work was completed as promised. Service Consultant keep me informed of needed repairs and work was completed as promised. More

My service rep, Michael Gooley was the best. Explained my options and kept me updated while I waited. Explained my options and kept me updated while I waited. More

Alexander Depew does an excellent job. He kept me informed and went the extra steps to get my car done quickly and correctly. He kept me informed and went the extra steps to get my car done quickly and correctly. More

Adria Levy did an excellent job servicing me. She was very knowledgeable and friendly.. Job well done. She was very knowledgeable and friendly.. Job well done. More

Leland Glesmer is wonderful to work with. He does what he says, and is quick to respond to my questions or calls. He does what he says, and is quick to respond to my questions or calls. More

I recently had work done at Germain Lexus. Jackson Kirby was my contact person. He was pleasant, helpful and knowledgeable. They found the issues with my car and worked to resolve it. I especi Jackson Kirby was my contact person. He was pleasant, helpful and knowledgeable. They found the issues with my car and worked to resolve it. I especially liked the excellent communication. I always got a quick response and questions were always answered. I will use this dealership in the future and feel confident I am getting the best. More

I have been working with Jackson Kirby who has been terrific. He answers my phone messages in a timely manner and his guidance is extremely helpful. Whenever my car is due, I ask to schedule with Jack terrific. He answers my phone messages in a timely manner and his guidance is extremely helpful. Whenever my car is due, I ask to schedule with Jackson. Thank you Jackson for your support and guidance. More

Representative Daniella Alves was cordial and professional in helping us with our Lexus service need. professional in helping us with our Lexus service need. More

Had a flat tire while on vacation in SW FL. Was seen at local Lexus dealer, Germain Lexus. The service was outstanding. I would give my service representative, Jackson Kirby, a 6 star rating!. Was seen at local Lexus dealer, Germain Lexus. The service was outstanding. I would give my service representative, Jackson Kirby, a 6 star rating!. It couldn’t have been better. My tire was still under warranty thru my home dealer, but they don’t participate in the Lexus tire program. No problem - Germain contacted my home dealer, replaced the tire and made arrangements for reimbursement on return. Also gave me a brand new loaner - 2025 300h, which is the vehicle I was looking to replace my 2016 ES 350 with! The only downside was that i was left with the impression that my home dealer service was not as good. More

Germain Lexus is great. From salesperson, to finance manager to the service department - all first class. From salesperson, to finance manager to the service department - all first class. More