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Germain Lexus of Naples

Naples, FL

4.9
2,283 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,283 reviews

May 31, 2025

Very clean and flawless as one would expect from Lexus. We drove 6 to get our car and we’re not disappointed! More

by charlesgcostea
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dee Eddy, Germain Lexus Sales Department
Jun 02, 2025 -

Germain Lexus of Naples responded

We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Lexus needs. Safe travels until we meet again, Charles! Regards, Don Nelson - General Manager

May 31, 2025

Great experience at Germain Lexus of Naples. Paul B . Was amazing and would highly recommend. More

by nikityree
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Berggren
Jun 02, 2025 -

Germain Lexus of Naples responded

Niki, we're glad you had such a great dealership experience with Paul. Thank you for your fantastic review of his assistance. We'd love to work with you again some day! Regards, Don Nelson - General Manager

May 23, 2025

Alex Depew was a great help to me earlier this week. I had a few minor issues with my 2018 Lexus, bought at Germain after Hurricane Ian. He arranged a loaner for me. Great job, Alex! More

by Polly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
May 23, 2025 -

Germain Lexus of Naples responded

Polly, we're glad Alex made your day a little easier by being accommodating and efficient. Thanks so much for your positive feedback on this experience. Safe travels until your next visit with us! Regards, Don Nelson - General Manager

May 22, 2025

I have been buying and trading cars for 50 years and this place is the best I have ever been to. Paul Berggran and his staff are polite, professional, courteous and ate a pleasure to deal with. More

by BIG MIKE 3RD
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department, Paul Berggren
May 22, 2025 -

Germain Lexus of Naples responded

We appreciate you for leaving Paul this marvelous review! We are delighted to know that he was polite, professional, courteous and a pleasure to deal with. We look forward to working with you again in the future when the time comes. We sincerely congratulate you on your new vehicle- behalf of the entire Germain Lexus team! Regards, Don Nelson - General Manager

May 22, 2025

I had my Lexus serviced recently. I received outstanding service from Scott Joiner my service advisor. He was very friendly and quite responsive. I would recommend Scott to anyone loo More

by Calgaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner, Germain Lexus Sales Department
May 22, 2025 -

Germain Lexus of Naples responded

Providing exemplary service is so important to us and we are glad that Scott's efforts met your satisfaction and recommendation! We are thrilled to know that he was very friendly and quite responsive. We wish you safe travels until we meet again! Regards, Don Nelson - General Manager

May 21, 2025

Leland Glesner was my Lexus service orovider. He was quick and efficient in responding to my needs. He was professional and friendly.My auto service was completed timely and I am highly satisfied More

by Mcbc71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
May 21, 2025 -

Germain Lexus of Naples responded

Thank you for sharing positive feedback on Leland! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what he provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

May 21, 2025

Always excellent service. Jackson Kirby is very considerate and explains what services are needed now and what might be needed in the near future. Doesn't try to over sell. More

by jerszy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 21, 2025 -

Germain Lexus of Naples responded

Thanks for your fantastic review! Jackson is the consummate advocate for our guests, and we're pleased he has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Germain Lexus for the best service! Regards, Don Nelson - General Manager

May 20, 2025

Adria is competent, kind and knowledgeable. She inspires confidence in the dealership and the service dept. what an asset! More

by Maroyeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Mark Moser, Danny Rusinik, Jackson Kirby
May 21, 2025 -

Germain Lexus of Naples responded

Thank you for letting us know how pleased you were with Adria's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again. Regards, Don Nelson - General Manager

May 11, 2025

Steve Fuller was a pleasure to work with. One of nicest people I've encountered. Having been in a customer service/sales position myself for 37 years was very pleased. Very professional and More

by ANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fuller
May 13, 2025 -

Germain Lexus of Naples responded

ANNA, We appreciate you for leaving Steve this phenomenal review! We are delighted to know that he was a pleasure to work with, nice, kind and very professional. If there is ever anything more that we may help you with please do not hesitate to let us know. Regards, Don Nelson - General Manager

May 06, 2025

People are friendly and make you feel welcome. Scot Fielding is the best. Makes you feel like you are at home with a good friend. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
May 07, 2025 -

Germain Lexus of Naples responded

Bill, Thank you for your positive review! We are happy to hear that Scott was both kind and helpful. Your safety and satisfaction are our utmost priorities. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Regards, Don Nelson - General Manager

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