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Germain Lexus of Naples

Naples, FL

4.9
2,177 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,177 reviews

December 20, 2024

jackson kirby was very polite and answered all my questions and service was accomplished within the time promised More

by margolou
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
December 20, 2024

Jackson Kirby is a great service associate for Germain. Jackson has been my service contact since he joined Germain. Jackson always puts the customer first. He is always smiling and always willing to h More

by Mwrohr10
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
December 20, 2024

This was the best car purchasing experience that I have had, and at 74, I have had many. Larry Vasco went over the features of the car and explained the most important controls prior to our test drive and More

by slong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Vasco
December 18, 2024

Alex explained everything so well he was So helpful:) I had a wonderful experience . Thank you! More

by steph_ann97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Dec 19, 2024 -

Germain Lexus of Naples responded

Thank you for letting us know how pleased you were with Alex's exceptional service. It is our pleasure to make your service visits valuable and informative. We wish you the safest of travels until we may assist you again! Regards, Don Nelson - General Manager

December 17, 2024

Richard Brown was my service advisor, and as always did a great job walking me through my service visit. There was a certified pre-owned maintenance issue which he navigated efficiently and effectively, whi More

by Dana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Dec 17, 2024 -

Germain Lexus of Naples responded

Thanks for stopping by to share your review of Richard in our service department, Dana. We really appreciate hearing from our customers, and we're glad he made sure your vehicle was well taken care of. We'll see you next time! Regards, Don Nelson - General Manager

December 17, 2024

An excellent buying experience at Germain Lexus of Naples. My salesperson throughout the whole process was Steve Gonzalez. He was courteous, professional and most helpful throughout the transaction. W More

by formbyblue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Dec 17, 2024 -

Germain Lexus of Naples responded

We truly appreciate your awesome review and recommendation of Steve! Thank you for sharing your experience with us. Congratulations on your new pre-owned Lexus! Best wishes for pleasant holiday travels, from the whole team at Germain Lexus. Regards, Don Nelson - General Manager

Dec 17, 2024 -

formbyblue responded

Thanks Don, it was pleasure working with Steve. Best wishes for Christmas and New Year. George Mason

December 16, 2024

Had a very good experience with Larry Vasco in sales. He explained options well and did not try to force a sale which some salespeople try to do. All in all it was a very smooth and easy sales expereince More

by Jay
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Vasco
Dec 16, 2024 -

Germain Lexus of Naples responded

Thank you for your 5-star review, Jay! We're thrilled to know how pleased you were with Larry's support. Congrats on the new ride! Best wishes for awesome travels, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager

December 14, 2024

Found the dealership and the prompt attention from all the staff as soon as I drove in. Daniella was very pleasant and helpful. She explained what I needed to know and the service was completed. Without More

by Whitebeem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniela Alves
Dec 16, 2024 -

Germain Lexus of Naples responded

Thanks for letting us know Daniella and our service team did a great job! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit! Regards, Don Nelson - General Manager

December 13, 2024

Germain Lexus of Naples is an awesome dealership! Everyone is friendly, especially Scott Joiner!!! Scott was my personal advisor and made sure my car was properly serviced and maintained. Thank you More

by lmksn2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Dec 13, 2024 -

Germain Lexus of Naples responded

Thank you for telling us the highlights of your service visit with Scott! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again. Regards, Don Nelson - General Manager

December 12, 2024

Orlando Sabau was very helpful and pleasant in helping us decide what model Lexus we wanted. More

by uzzione
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Orlando Sabau, John Azarow
Dec 13, 2024 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback. We're glad Orllando took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day! Regards, Don Nelson - General Manager

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