Germain Honda of Surprise

Don't buy a new car from them I purchased a new Honda CRV and I was not happy with the experience. I was dealing with a person on the internet and agreed to come in and look at the I purchased a new Honda CRV and I was not happy with the experience. I was dealing with a person on the internet and agreed to come in and look at the car. I arrived and was shoved off to a new salesperson who did not know anything. He had to keep asking for help from another salesperson. I kept telling them I was not buying the car that day and would be back two days later. They took the keys to the car I was trading in and I had to ask them for them back as they were going to take it when I had told them from the beginning that I was not buying the car that day. I was told by the salesperson that the crossbars would be on the car when I came back to get it two days later. When I arrived with the check to pick up the car the crossbars were not on it. I had to wait two hours for them to put them on. I dealt with the finance manager and was told I would be receiving money back for the car registration that I had just paid on the old car. It has been almost a month and I just spoke to the finance person and the check is for a lesser amount than the amount I was told and less than the amount I paid for the car registration on the old car. I had to bring the car back 2 days later as it was never detailed before I picked it up. The windows had spots that had been baked on to them and had to be acid washed off. I will never buy another car from them. More

A good dealersip My folks stopped by with the intention of getting some service done for a recently purchased car. They saw an updated model and really liked it. Brand My folks stopped by with the intention of getting some service done for a recently purchased car. They saw an updated model and really liked it. Brandon was very helpful and willing to work with them in trading in their car and make the new purchase. Overall, a good experience with customer service, financing, and purchasing. -Jose A. More

Deceptive buyer beware of used vehicles Let me first start by saying I would not believe all the reviews you read are good experiences, first of all they insist you write the review while yo Let me first start by saying I would not believe all the reviews you read are good experiences, first of all they insist you write the review while your there so of course it all sounds good. the first review I wrote was written while I was there , I bought a used truck for $17,000. I bought the extended warranty on it since it had quite a few miles on it. After getting it gone I realize the sync does t work on it and the air isn’t working right, I take it in they insist nothing is wrong with it and I am not a mechanic do according to them I do not know what I am talking about. Still my air isn’t working right and when you turn it off it still runs😡 but of course I know nothing. Them my air pressure light keeps coming on for my tires I take my truck to the tire store and tire guy said these tires are really old, I told him I just got this truck and he was like wow they sold it to you with tires this old and worn, they should have really should have replaced these tires before selling you this truck. I called the dealership and talked to Ivan as he explained the service sept does a thread check ( same service dept that tells me nothing is wrong with my air) he stated it’s not his fault if I didn’t check the tires before before I drove the truck away. My frustration level is beyond words. I am a single mom and depend on my vehicle for everything, I was so excited to buy a used vehicle there thinking it was hassle free and more reliable than anywhere else. I feel so let down and disappointed with the whole thing. As a single parent this was one extra expense I did not intend on or count on, and so so disappointed in how this dealership has handled things. Buyer beware of used vehicles here at surprise Honda! More

My experience is always outstanding I just purchased my 5 th Honda. My second Honda Accord. Honda there is no other!!!!! Keith Willis was very attentive, knowledgeable and personable. Ke I just purchased my 5 th Honda. My second Honda Accord. Honda there is no other!!!!! Keith Willis was very attentive, knowledgeable and personable. Keith Willis is a true asset to the Surprise Honda family!!!! More

Great to work with, beat a competitor price. Keith was a knowledgeable, low pressure sales person! They worked with me to beat a finance offer from my bank too. I recommend Surprise Honda. Keith was a knowledgeable, low pressure sales person! They worked with me to beat a finance offer from my bank too. I recommend Surprise Honda. More