Germain Cadillac of Easton
Columbus, OH
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I was very satisfied with my experience with Germain Cadillac of Easton. Brock and Jason worked very hard to put a deal together for me and searched outside of the dealership to find the car to meet my Cadillac of Easton. Brock and Jason worked very hard to put a deal together for me and searched outside of the dealership to find the car to meet my needs. Would have liked to have gotten a little more for my trade, but overall I was happy with the deal. More
We had great service in looking at a car, taking it for a test drive, and then closing the deal. It took us quite a bit of time to get the final papers signed in which I wished the service was a bit faster. test drive, and then closing the deal. It took us quite a bit of time to get the final papers signed in which I wished the service was a bit faster. Overall we were at the dealers for 4.5 hours. The staff was very friendly and helpful. More
Overall great sales / shopping experience when compared to other places I visited ... Brock and Jason quickly and professionally handled all my questions, and were a pleasure to interact with. Brock made s to other places I visited ... Brock and Jason quickly and professionally handled all my questions, and were a pleasure to interact with. Brock made saying yes very easy ... he was just so helpful, I kept coming back !! After agreeing on vehicle and pricing terms, the 'last mile' of paperwork with finance was not a consistent experience. It quickly became a hassle of waiting for people, then hard sales push to sign up for financing options after saying no 3-4 times. My other partners that purchased BMWs had a no wait completely seemless pick-up, just showed up to pick-up the car, and signed something and were on their way, no waiting or more sales steps of the process. More
We really like our new to us 2007 Honda Odyssey. It is very clean, and freshly waxed. It is in better condition than several others that we looked at. Germain added a few warranty items on the engine an very clean, and freshly waxed. It is in better condition than several others that we looked at. Germain added a few warranty items on the engine and drive train, windshield, dents and scratches - all as a bonus. More
I purchased my first Cadillac from Germain. It was a very low mile CTS Luxury. The price was right. Trade-in was fair. And my salesperson (Mark) was a true professional. I recommended Germain Cadill very low mile CTS Luxury. The price was right. Trade-in was fair. And my salesperson (Mark) was a true professional. I recommended Germain Cadillac to a friend of mine. He said he would like to buy a CTS and will visit the dealership as soon as the details are worked out. More
My after Germain Cadillac was very poor. I bought a used Honda Risdgeline with 44k miles. The truck was very nice and the price was the best I found. After I had the truck I started to run into problems. Th Honda Risdgeline with 44k miles. The truck was very nice and the price was the best I found. After I had the truck I started to run into problems. The tires were dry rotted and cracked and the dealer covered it up by slathering tire sealer over them. After my first car wash I found the rotten tires and had to replace all four tires. I was lucky that Michelle honored their tire warenty but still had $300 out of pocket. Later when I got my first oil change (60 days later) I was informed by the Honda dealer that my back brakes were shot. I called Germain and talked to a manager named Kenny. Kenny told me it was my responsibility to notice that the brakes were at 25% when I bought it from them. I believe Germain cuts corners and does not service their trade ins very well. I would recommend someone be very careful when looking at a used car at any Germain dealership and have a 3rd party inspection. More
Mark was good and helped me in all possible ways. His manager was bit rude at my first visit, but that did not change my mind about buying a used one from them. Got a good deal - narrowly missed the best manager was bit rude at my first visit, but that did not change my mind about buying a used one from them. Got a good deal - narrowly missed the best :-). I felt Mark understood my bargain better than his other manager Tony and when Tony got involved, I lost track - well, thats the way he needs to handle his bussiness. But at the end - a deal was made and we are all set and I had a good long drive to quench my thirst in my new (used) SUV. More
Germain Cadillac of Easton is awesome. The sales and service reps. are fantastic. I have gotten two cadillac from this location and both times I was treated fair and with lots of respect. I would refer service reps. are fantastic. I have gotten two cadillac from this location and both times I was treated fair and with lots of respect. I would refer this dealership to anyone in need of a vehicle. Thanks to Bruce Thomas and Kenny More
Marc was great - personable, helpful, unobtrusive but attentive. I would definitely seek him out if I were to buy another car. Tom - I almost left the deal there because he was overbearing, obnoxious, c attentive. I would definitely seek him out if I were to buy another car. Tom - I almost left the deal there because he was overbearing, obnoxious, condescending and loud - to the point I believe he was yelling at me! Not a good representative for what I believe you try to portray as a dealership. So, I had to split the difference on the "friendly" category and give the rating of OK instead of Excellent because Tom was involved -- he was a definite detriment. More
Great experience with John Streifel and Germain Cadillac. We wanted a 2011 Cadillac CTS Coupe in all wheel drive. We did most of the deal by phone and email, didn't walk into the dealership until we were re We wanted a 2011 Cadillac CTS Coupe in all wheel drive. We did most of the deal by phone and email, didn't walk into the dealership until we were ready to pick the car up. They found what I wanted, got it in quickly and made the sale fast and easy. More