Germain Cadillac of Easton

I did a great deal of research and found Germain at Easton to be the best Central Ohio has to offer. I felt I was treated fairly and honestly and plan to do business with them in the future. Easton to be the best Central Ohio has to offer. I felt I was treated fairly and honestly and plan to do business with them in the future. More

My wife and I were in the market for a used Lexus RX330, and found one online what we thought would be something worth driving to Columbus, Ohio to look at. From our initial call, Donna was very helpful and and found one online what we thought would be something worth driving to Columbus, Ohio to look at. From our initial call, Donna was very helpful and put us in contact with Marc Rieser. Marc was very knowledgable of the vehicle we were interested in, and answered every question we had. Marc asured us we would not be disappointed if we traveled the 1.5 hour trip to look at the vehicle. Upon arrival, we were greated by everyone who walked by. Marc had the Lexus all ready for us to hop in and take a test drive. His description of the vehicle was exactly as he described. There was some minor scuff marks on the rear bumper that I wasn't impressed with, but Marc quickly resolved any concerns, and offered to take care of the scuffs. Upon further inspection, we found a very small crack in the dash. That too was taken care of without any negotiations. My wife and I were aware that when buying a used car it is more than likely going to have some wear issues. However, this vehicle was an exception to the rule. Not only was this vehicle in excellent condition, but it was priced well below Kelly Blue Book. We purchased the Lexus RX330 on Saturday, but due to having the minor issues that had to be taken care of, we couldn't take it home that day. Marc explained to us that it would be Wednesday before the repairs would be done. We picked the car up a few hours ago, and I was amazed at the job they did to correct the issues. I can honestly say that this was truly a great car buying experience. From the intial call, to the very end, this dealership has it figured out! Marc is a huge asset to Germain Cadillac, and we will definately be contacting him again when buying another vehicle. We would like to thank Marc and Kenny Quinn for taking the hassle out of the negotiating process, and making this such a great experience!!!! More

Had a great experience here when I bought my CTS Coupe. The salesmen was helpful and thorough- no pressure or mind-games. I felt comfortable with every aspect of this transaction. They were also available The salesmen was helpful and thorough- no pressure or mind-games. I felt comfortable with every aspect of this transaction. They were also available the next day to follow up on very small issue. The attitude at this place is shown throughout, very polite to me and my family. Eric was great to work with! He knew the product very well and was happy to accomodate my requests. Germain Cadillac of Easton is awesome! More

Went in to Germain to look at a 2003 Toyota Corolla I found online. Dealership was very busy, but my wife and I were still helped almost immediately, and were given keys to the car while we waited for Ma found online. Dealership was very busy, but my wife and I were still helped almost immediately, and were given keys to the car while we waited for Marc Rieser to finish with another customer. Took a test drive and then ran numbers. There was some brief negotiating, very friendly, and they met the price I felt comfortable with on the car after Marc checked with his manager twice(about 6-7% off their listed price.) They went halfway after the first check, but met our price after the second time Marc spoke with him. Overall it was a very good experience, a low pressure environment, and I would highly recommend working with Marc. More

I must first preface my comments by saying that it is of no surprise to me that the dealership is as successful as it is because of savvy business professionals like Marc Hellman. It was very evident that h no surprise to me that the dealership is as successful as it is because of savvy business professionals like Marc Hellman. It was very evident that he has a "customer centric" approach as he truly focuses on the needs/desires of the client; this is where most dealerships "miss the boat". My wife and I just recently purchased a Caillac Escalade and shortly after the purchase, had a few drivetrain related issues. As Marc embodies all facets of being loyal, dedicated and committed to the customer, he made the decision to put us in a different Escalade that was even nicer than the one we purchased!! WOW, now that is service at it's best. It is also important to note that there were a host of other people that made the transaction pleasant: John Striefel, Kenny Quinn, service dept. and others. I will definitely be a repeat customer!! Thanks, Brad More

My experience buying a car from Marc was excellent.He was very quick to answer them or find out what he did not know. He had the car ready and clean at the time we arranged. I found the owners manual missi very quick to answer them or find out what he did not know. He had the car ready and clean at the time we arranged. I found the owners manual missing when I got home so I called Marc and he sent one to me since I live in Canada. GM would not transfer the extra warranty that this Cadillac certified pre owned vehicle had to Canada but they where willing to make up the difference in the final price.I would recommend Marc to anyone buying a car there. More

Never have I felt so comfortable during a car buying experience as this is the third car I have purchased. Marc was very friendly and answered every question I asked as thoroughly as possible. He was experience as this is the third car I have purchased. Marc was very friendly and answered every question I asked as thoroughly as possible. He was also very honest and patient, and never once did he try to pressure me into anything. Even after I purchased the car and drove it off the lot Marc went above and beyond to make sure I was satisfied with my purchase. I would definitely recommend my friends and family to Marc and Cadillac of Easton. More