Germain Cadillac of Easton

Wow! Very surprised! I had visited Germain Cadillac of Easton a couple years back looking to buy a new vehicle. I had an awful experience with their former sales manager, and said I would NEVER ever buy a Easton a couple years back looking to buy a new vehicle. I had an awful experience with their former sales manager, and said I would NEVER ever buy a vehicle from them. Having been in the market for a new vehicle, I wanted to buy from a reputable dealership that was close to home, so I gave Germain another chance to sell me a vehicle. I had contacted 3 other dealerships in the area in addition to Germain. My sales contact was John Streifel. I spoke to him over the phone and managed to work the majority of the deal over the phone. I like that he was upfront and honest about everything from the beginning of the process. I felt like I was in charge of the transaction, unlike previous experiences where I felt like the sales guy was trying to pull a fast one on me. Once I had the final price set on the vehicle, we started talking about my trade-in. I realize John is not in charge of appraising the trade, but this was my least favorable view of the dealership. I still feel like my vehicle was worth about $1500 more than what I was offered, but I was given a generous offer. Once that was set, we started discussing the financing for the vehicle. The process was easy and smooth - I wouldn't necessary say 'quick' though! I believe we spent about 3.5 hours at the actual dealership. John was friendly and very knowledgeable about the vehicle I was buying. I would definitely recommend him to anyone in the market for a new Cadillac. The finance guy was also really nice - I believe his name is Ryan Austin. He was friendly and explained everything thoroughly as we went through the heap of paperwork. I like that both John and Ryan were laid-back guys and genuine. In the past, I felt some sales people came off as 'fake' - this is not true with these guys! Since I purchased the vehicle, I have spoken to John regarding a few questions on the new vehicle. He still treated me as a valued customer and didn't push me off now that he had made a sale. More

I have had the pleasure of dealing with this dealer for many years! The most professional, helpful, courteous and hospitable place I have ever been! many years! The most professional, helpful, courteous and hospitable place I have ever been! More

They were very friendly and courteous. I drove quite a way to do business with them and am glad I did. Did all they promised and I am very satisfied with my purchase and will buy from them again. way to do business with them and am glad I did. Did all they promised and I am very satisfied with my purchase and will buy from them again. More

Marc was extremely friendly without being "pushy". He answered all our questions and had a few items fixed on an exceptionally nice used cadillac. We would recommend him and return. Thanks "pushy". He answered all our questions and had a few items fixed on an exceptionally nice used cadillac. We would recommend him and return. Thanks Marc! Kenny was also available and helpful. John & Marilyn Cornell More

I have purchased 3 almost-new (ok, used is the industry term) Cadillacs and traded in 3 vehicles with Marc over the past 2 years. First one was in 2010. I believe you get what you pay for. The prices on th term) Cadillacs and traded in 3 vehicles with Marc over the past 2 years. First one was in 2010. I believe you get what you pay for. The prices on the 3 vehicles (CTS, xxx and an Escalade) were very competitive. Not a steal, but a great value. Certainly worth the price considering the condition of the vehicles. Everything was there: both keys/fobs, owner’s manual, Nav disc, window stickers, floor mats, etc. These were low mileage (less than 20K) vehicles and they looked and smelled brand new. Germain provides the CarFax directly off the website, no charge to click on it and view. I would not go to any dealer that did not provide that as part of the service. What’s great it is right there, you don’t even need to request it. What they gave me on the trades was reasonable. Obviously, not what I could sell it for by myself, but worth not having to go through that “experience”. Marc, Kenny, and Ian make the process very simple and fast. I also rated Anthony as a 5, as we bring our cars there for service. The Germain service department is excellent, and Anthony does a fantastic job as one of their representatives. Vic Butler is their Service Manager and he is also excellent. The Germain dealership is first class in every respect. All the people are professional and really nice. Sure, they are running a business, and need to be profitable. The difference is in the way they treat you as a truly valued customer and their fairness when it comes to the numbers. I would refer my 88 year old parents to Germain Cadillac, and know that they would be treated “right”. More

I purchased a 2010 Cadillac SRX from Mark Rieser. Mark was very knowledgeable, attentive and provided immediate follow-up. Prior to visiting Germaine Cadillac I had visited Mercedes Benz of Dublin and was was very knowledgeable, attentive and provided immediate follow-up. Prior to visiting Germaine Cadillac I had visited Mercedes Benz of Dublin and was a ready buyer. Because of the lack of follow-up from the sales person at Mercedes Benz of Dublin I vowed to not ever purchase a vehicle from that establishment. Due to Mark's exceptional service I am now a loyal Germaine buyer/customer. I am more than pleased with the vehicle I purchased. More

My wife and i and our son all had a good experience with Marc.We would recommend him.As well as the dealership.We bought two used vehicles with in a week. Marc.We would recommend him.As well as the dealership.We bought two used vehicles with in a week. More

I am a Canadian buyer that purchased a pre-owned 2011 Volvo S40 from Marc Rieser. I found the vehicle on Carguru after looking for 2 months. I live close to the US border near Lewiston, New York and hope Volvo S40 from Marc Rieser. I found the vehicle on Carguru after looking for 2 months. I live close to the US border near Lewiston, New York and hoped to find a vehicle that was not too far from this area. I found that the best priced vehicles seemed to be in Florida until this vehicle came on line at a very competitive price at Germain, in Columbus, OHIO. I spoke to Marc about the vehicle and had hoped to put a down payment on it as he assured me that it was in excellent shape, and that I would fly to view the vehicle and make the final payment. Marc advised that he could not hold the vehicle for me if a firm purchaser attended the lot. I did not want to lose the vehicle as it was exactly what I was looking for. We compromised by Marc agreeing to bring the vehicle to a Volvo dealership in Columbus. I paid the dealership a nominal amount to perform a complete review of the vehicle. The Volvo mechanic advised that the vehicle was in mint condition. Volvo also corroborated the Carfax report, performed a small recall fix, and performed all of the warranty work that still remained on the vehicle (oil change, rotate tires, cabin filter replacement, etc) at no cost. I wired the full payment to Marc after he asked me to check the Dealer Rater web site about Germain. Germain has an excellent rating. Three days after the purchase, I flew to Columbus and was very pleased to find the car that I expected to purchase. Marc sent all of the required documents to the US/Canadian border. The vehicle is now in Canada and I saved a lot of money. I will do this again and would not hesitate to shop at Germain. I am sure to send some people their way. More

I worked closely with Megan to test drive a few new models of Cadillacs, a CTS4 sedan and a CTS4 coupe. Megan was very knowledgable about the product, professional, friendly and courteous. Both Megan models of Cadillacs, a CTS4 sedan and a CTS4 coupe. Megan was very knowledgable about the product, professional, friendly and courteous. Both Megan and Jason took a personal interest in my automotive needs and put together a package that worked well for me. This is my third consecutive Cadillac, but the first time that I have worked with Germain. They have certainly gained a new customer and I would recommend Megan Brandt and Germain to anyone in the market for a new vehicle. More

We were treated exceptionally well during the buying experience. We were also treated exceptionally well when an issue arose related to repairs and service. I would recommend friends and family to purch experience. We were also treated exceptionally well when an issue arose related to repairs and service. I would recommend friends and family to purchase from Germain based on this experience as well as our previous buying experience with Germain. Mark was great and handled our purchase very well. I will continue to bring my business to Germain. More