Germain Cadillac of Easton
Columbus, OH
Filter Reviews by Keyword
By Type
Showing 413 reviews
This was the best and easiest car buying experience of my life. My wife and I test drove a car on an early lunch break, decided to buy and Marc got the ball rolling. Since it was a work day and we had to get life. My wife and I test drove a car on an early lunch break, decided to buy and Marc got the ball rolling. Since it was a work day and we had to get back to the office Marc delivered the Ford Escape to my office 3 hours later. We signed the paper work and it was that easy. I would highly recommend this dealership and Marc Reiser! Great place to buy a car! More
I recently purchased a car from Germain Cadillac of Easton. I was relocating from Phoenix to the Dayton, Ohio area and did most of my research and the buying process online. Marc Rieser was the assoc Easton. I was relocating from Phoenix to the Dayton, Ohio area and did most of my research and the buying process online. Marc Rieser was the associate I dealt with and he was quite accommodating with my needs. Because I was in the process of moving and quite busy, Marc had two of Germain's employees drive the car to Dayton and deliver it to me with a full tank of gas. In addition to that, Marc came in on his day off so a friend of mine (who lives in Columbus) could test drive the car for me. I would definitely purchase a car from Germain again because the customer service was great. I gave Germain a high rating because my car buying experience was easy and took very little time or effort on my part. Thanks! More
Purchased a vehicle on 6/1/13. The transmission blew 8 miles down the road. Consulted with the dealership on the situation. Was told to get an estimate and they would help with the situation. Brought i miles down the road. Consulted with the dealership on the situation. Was told to get an estimate and they would help with the situation. Brought in an estimate ($3000 in repairs) from a reputable garage. General manager did not agree with the estimate. He wanted me to take it to another garage that he prefers. I said, if you had a preference then why wasn't I informed that you would only accept an estimate from a specific garage. Asked what they were going to do in regards to the situation. He said they would help "some." I asked him to define what the word "some" meant as I find it to be rather ambiguous. He said that he could get a discount on repairs at a local garage and then they would help "some." I said, I don't believe this vehicle should have ever been sold if it were in such disrepair and that they should give a refund under the circumstances. (total purchase price with tax etc. was $6998) The repairs are nearly half as much as the vehicle and needless to say if I had any idea that Germain Cadillac would sell something under those circumstances, I would have never purchased anything there. So, I took the vehicle to the 2nd garage. The garage informed me that the transmission was bad and it needed replaced as did the previous garage. The garage also informed me that the dealership asked them to just try to replace the sensors despite the fact that the transmission was bad. This has been the worst experience ever imaginable in regards to a vehicle purchase. This was supposed to be my litttle brother's first car. It's been sitting in the second garage for over 3 weeks and still not repaired. The garage said they've been waiting to hear back from the dealership! Unbelievable! We should have been given our money back a long time again if Germain had no intentions of making this situation right! More
I wanted to be sure to review the dealership after my recent experience at Germain. I had some previous issues with my car and on this visit, everything was done above and beyond so by the time I left, recent experience at Germain. I had some previous issues with my car and on this visit, everything was done above and beyond so by the time I left, I couldn't have asked for it to be a better experience. The Executive Manager, Service Director, and Service Manager were all doing their best to resolve the issues and explain whatever was needed. Your team renewed this born and raised Detroit girl's faith in the American-made auto industry. Thank you Mike, Ken and Shane. Deb Messner More
Exceptional service from pre sale to post sale. Kenny Quinn is the ultimate sales professional, no pressure, honest, open to negotiating, etc. His follow up is exceptional. Always makes time to answer my Quinn is the ultimate sales professional, no pressure, honest, open to negotiating, etc. His follow up is exceptional. Always makes time to answer my questions. Shane is "The Service Advisor", nothing more needs to be said. Just an overall great experience. Looking forward to a continued relationship with Germain. More
My experience at Germain Cadillac was excellent. John was very helpful and patient as he walked me through the buying process. Even after the purchase he has followed up with me to make sure I’m happy with m very helpful and patient as he walked me through the buying process. Even after the purchase he has followed up with me to make sure I’m happy with my SRX. I couldn’t be happier! More
Great, positive experience. Shopped online for a CTS Coupe within the US and found the one I wanted at Germain Cadillac. Marc made buying simple - he took care of everything even having it shipped to m Coupe within the US and found the one I wanted at Germain Cadillac. Marc made buying simple - he took care of everything even having it shipped to my home! More
My husband and I recently just purchased a new Cadillac from Marc Reiser. He was the most thoughtful and caring salesperson that we have ever worked with. Usually, car salesman are very pushy but this was from Marc Reiser. He was the most thoughtful and caring salesperson that we have ever worked with. Usually, car salesman are very pushy but this was not the case with Marc. His personality and customer service towards us was outstanding and made buying the vehicle a pleasure. He went above and beyond to make the deal happen. I would recommend Marc Reiser to anyobdy that is need of buying a car. We will definitely come back to this dealership and Marc to purchase another vehicle. More
To everyone that needs a good car buying experience! To everyone that needs a good car buying experience! This year my car was starting to cost me, though that's any vehicle that's 15 years o To everyone that needs a good car buying experience! This year my car was starting to cost me, though that's any vehicle that's 15 years old with a little over 200,000 miles on it. So searching through some websites, I have to say the largest variety has been through the Germain group. Thinking of the name and the fact they sell the higher end brands like Lexus and Mercedes, I was a little skeptical on pricing, but they have a great pricing variety as well. I called in wanting to look at a Dodge Caliber SXT 2007 that had around 108,000 miles on it. He was very nice and understanding of my financial situation, and was more than happy to take me for a test drive of the vehicle. Once finished we went through the numbers I will say I was between that and another vehicle, and I did go with a different vehicle through a different dealership. It was a Honda, and I'm just more comfortable in Hondas. But I honestly wouldn't put that as a negative for the customer service as I have to say out of the 4 other car salesmen I worked with at other car dealers, he had the best personality, did a great job, and if I had to recommend someone he'd be the first. So if you're looking for a vehicle and you need a salesman that can be patient with you and knows what he's talking about, Chris Adams would be the guy to go to at the Germain Cadillac of Easton location. Thank you! Bryant More