Germain BMW of Naples - Service Center

great experience Rohel helped me with my car service and other issues. As always he was very attentive and a pleasure to work with. Great dealership Also talked to J Rohel helped me with my car service and other issues. As always he was very attentive and a pleasure to work with. Great dealership Also talked to Jim in sale who was very pleasant and helpful More

Great Service @ Germain BMW It is rare that I take the time to comment on a positive experience I have had when dealing with car repairs. As a female who knows "nothing" about c It is rare that I take the time to comment on a positive experience I have had when dealing with car repairs. As a female who knows "nothing" about cars I have complete trust in Rhoel at Germain. I feel he is honest with me and never tries to sell me something I don't need. He explains in detail what the repairs are, what needs to be done immediately and what can be budgeted for a later date. I had an incident where a bucket of white paint fell off of a truck on I75 and splattered all over my black car! I drove to Germain and they had several employees " on it" immediately and got every drop of paint off. There has not ever been one visit or experience with Rhoel that I left feeling less than 100% satisfied. I have told many people that the service dept/Rhoel is enough to keep me at Germain. More

Awesome Experience Again I recently purchased my fourth BMW from Germain BMW and once again was treated tremendously. The professional attitude from the entire team never seem I recently purchased my fourth BMW from Germain BMW and once again was treated tremendously. The professional attitude from the entire team never seems to diminish. My wife's X5 was being brought in for some repairs and we left with a new X5. The deal that Mike Brin put together made the decision easy. More

Very Impressive!!! It's rare that I write such reviews but the service and attention I receive at at the Germain BMW service department is beyond good, it's downright ex It's rare that I write such reviews but the service and attention I receive at at the Germain BMW service department is beyond good, it's downright excellent. Mr. Gray has been my servoce adviser for 3 years now and has consistently pointed my in the right direction as to service for my vehicles, the latest being my outstanding 535i Whether it was explaining and helping me understanding the manual (not always correct I find out) or looking into an a/c problem, he's as level headed and as calm as you would want when your trying hard not to loose yours. :) I couldn't recommend Mr. Gray anymore. Have a vehicle problem? See Rhoel. Don't understand a feature of your car or a passage in the owners manual? See Rhoel. His patience just never flags despite my rookie quesitions. . More

Rian deserves a raise! real pro! I would love to deal with Rian locadia for the rest of my b,m,w years.He was kind ,smart,very clear on all my questions.I will be back.thank real pro! I would love to deal with Rian locadia for the rest of my b,m,w years.He was kind ,smart,very clear on all my questions.I will be back.thank you. More

always more than expected!! Germain BMW took care of my needs even it's over my maintenance program. They told me Victor was not working any more, but Brian was as good as him. Germain BMW took care of my needs even it's over my maintenance program. They told me Victor was not working any more, but Brian was as good as him. I've done oil change, air filter replacement, rear brake pads replacement plus highest satisfaction service. More

Satisfied I've enjoyed my 428i for 7 months but the service I have received from Germain BMW has been superior. Work is done right without a long wait. I've enjoyed my 428i for 7 months but the service I have received from Germain BMW has been superior. Work is done right without a long wait. More

Rhoel Gray Top Service Advisor. Takes time to explain the problem and service options. The best service writer/manager I have ever had, any brand, any dealership Top Service Advisor. Takes time to explain the problem and service options. The best service writer/manager I have ever had, any brand, any dealership. More

The GREATEST Service people there are! I traded in my Porsche Turbo Cabriolet for BMW M6 Cabriolet because of the great service my wife has always obtained on her BMW X5. This service was b I traded in my Porsche Turbo Cabriolet for BMW M6 Cabriolet because of the great service my wife has always obtained on her BMW X5. This service was because her X5 needed some brake fluid. Not only did they promptly change the brake fluid, they also changed a filter (I think the air filter) because its better to make sure the car is in tip top condition. The service people are the most competent available in the industry - - and the most friendly! More

first service experience; great job by all! In and out in the time frame I was told. Very helpful and congenial staff. Easy to make appointment. good experience great job by all! In and out in the time frame I was told. Very helpful and congenial staff. Easy to make appointment. good experience More