Germain BMW of Naples - Service Center

Germain BMW & Adrian Pena = A+ We were lucky enough to have dealt with service advisor Adrian Pena upon encountering some issues with our vehicle. Adrian was thorough, professi We were lucky enough to have dealt with service advisor Adrian Pena upon encountering some issues with our vehicle. Adrian was thorough, professional, and simply outstanding in every aspect of our contact with him. Thank you very much for all that you do ! More

Great Rhoal is alway helpful. Makes sure I have a car while mine is being worked on. Alway courteous and again very helpful. My car always looks great whe Rhoal is alway helpful. Makes sure I have a car while mine is being worked on. Alway courteous and again very helpful. My car always looks great when I get it back More

Me Adrián Pena Dropped my BMW off for routine service check. Very courteous, knowledgeable, professional Service Advisor. Would recommend this dealership and employe Dropped my BMW off for routine service check. Very courteous, knowledgeable, professional Service Advisor. Would recommend this dealership and employee to friends. Returned my car beautifully cleaned inside and out. More

Adrian Pena Adrian did a great job checking me in and followed up quickly to let me know what needed done to fix my car. The repair was done in a timely manner an Adrian did a great job checking me in and followed up quickly to let me know what needed done to fix my car. The repair was done in a timely manner and the car was cleaned and ready when I picked it up. More

Quality Repairs 2006 BMW X3 3.0 Manual "M" George Donovan is a very Professional Service Advisor that delivers great customer service. Carmine Vessilla is a "World 2006 BMW X3 3.0 Manual "M" George Donovan is a very Professional Service Advisor that delivers great customer service. Carmine Vessilla is a "World Class" BMW Mechanic that works on my X3 as if it was his own car. I highly recommend this repair team to anyone. Thomas Patrick More

Excellent Adrian Pena is always very accommodating and is readily available to answer all of my questions. I would recommend Adrian and Germain BMW of Naples. Adrian Pena is always very accommodating and is readily available to answer all of my questions. I would recommend Adrian and Germain BMW of Naples. More

Always great service Our service advisor Rhoel Gray always greets you with a smile . He is professional and most importantly knowledgeable about BMW’s . Traveling between Our service advisor Rhoel Gray always greets you with a smile . He is professional and most importantly knowledgeable about BMW’s . Traveling between Florida and NJ gives me the opportunity to judge one dealership against another and Rhoel makes the Florida dealership the winner More

Excellent service experience Rhoel Gray was very professional, took care of my issues and while I waited for my vehicle kept me up to date with the status. They are not only profe Rhoel Gray was very professional, took care of my issues and while I waited for my vehicle kept me up to date with the status. They are not only professional but the waiting room is very comfortable. I also saw a very impressive situation. There was an elderly gentlemen who had just lost a loved one and seemed confused. He had just been in an accident. A service advisor Moises sat down with him, helped him call his insurance company, explained the damage to the car and worked with the insurance company to get a rental car for him. This is a busy service department, and Moises showed incredible empathy towards this elderly customer. Bravo! More

The best of the best Adrian pena is a great professional guy Very friendly Very professional Service on time The attention five stars Everything perfect Very ve Adrian pena is a great professional guy Very friendly Very professional Service on time The attention five stars Everything perfect Very very grateful for the attention More

Adrian Pena.....Exceptional Service! Adrian Pena, the Service Manager goes beyond the call of duty in remedying any issues regarding car performance. He is personable, professional an Adrian Pena, the Service Manager goes beyond the call of duty in remedying any issues regarding car performance. He is personable, professional and knowledgeable. It's always very comforting knowing Adrian is taking care of all of my BMW needs. More