Germain BMW of Naples - Service Center

Great customer ownership experience! As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days. He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a “slam dunk” 5 stars, and even higher if your rating scale allowed. More

Spectacular Service I had an issue with the roof closing on my 428i. I thought it was probably something simple (a computer program glitch or electrical switch issue) bu I had an issue with the roof closing on my 428i. I thought it was probably something simple (a computer program glitch or electrical switch issue) but it had to be fixed immediately because I was leaving town the next day for a few weeks. I called the Service area and asked specifically for Christian Hoza who helped me in the past. I described the problem. He also thought it would be easy to repair and told me to bring the car in right then. I had no appointment but was delighted to get the response I did. Long story short, Christian met me when I arrived in the Service area. He immediately took care of me, kept me appraised of what was happening and in two hours I was driving home with the car repaired and washed as well. I cannot praise Christian enough. He is a real asset to Germain BMW. What a great dealer!! More

Adrian provided exceptional service Adrian not only coordinated and scheduled a warranty service for my vehicle, he was the one who actually diagnosed it while bringing my car around aft Adrian not only coordinated and scheduled a warranty service for my vehicle, he was the one who actually diagnosed it while bringing my car around after a routine maintenance. I’m very impressed with his courtesy, professionalism, and willingness to execute the entire process including a loaner vehicle working around my travel schedule. He is definitely a strong ambassador for Germain BMW More

Top-flight customer service and professionalism I have been a customer for 12 years now. Everyone is superb, and my current SA Adrian Pena is exemplary. Always interested in my needs. I have been a customer for 12 years now. Everyone is superb, and my current SA Adrian Pena is exemplary. Always interested in my needs. More

Great customer service Well organized and efficient customer service. George Donovan makes sure that my vehicle is fully serviced based on the service warranty. I've had r Well organized and efficient customer service. George Donovan makes sure that my vehicle is fully serviced based on the service warranty. I've had recalls completed with the ability to have a loaner vehicle which is important since I live over an hour from the dealership. More

excellent and informed service I came in for recall service on my 2011 328. Service was prompt and efficient and Jeremy was very helpful in suggesting items to take care of. I go I came in for recall service on my 2011 328. Service was prompt and efficient and Jeremy was very helpful in suggesting items to take care of. I got a loaner quickly and my car was done exactly when predicted. More

Went for an oil change Moises has been my service advisor for several years now. He always has a good answer to all my questions and have full confidence that he really trie Moises has been my service advisor for several years now. He always has a good answer to all my questions and have full confidence that he really tries and cares. I appreciate his customer care. Thanks Moises More

Excellent service Adrian followed through on recalls for my car. Confident in his ability to keep me up to date on recalls and repairs needed on my car Adrian followed through on recalls for my car. Confident in his ability to keep me up to date on recalls and repairs needed on my car More

Excellent and Thorough I switched years ago from purchasing Mercedes as this dealership had a reputation of paying superior attention to their clients. I have never regrette I switched years ago from purchasing Mercedes as this dealership had a reputation of paying superior attention to their clients. I have never regretted moving across town. It’s their paying attention to the little things that make it work. I am also super satisfied with my service advisor, Moises Marante as he is a true customer-focused professional. More