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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,046 Reviews

1,046 Reviews of Germain BMW of Naples - Service Center

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October 06, 2023

Chuck Griffith always goes the extra mile to accommodate the client and get the job done! More

by dianeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs. Your trust in Chuck and our team to keep you and your BMW safely on the road is greatly appreciated. Best Regards, Flavio Galasso General Manager

October 04, 2023

George Donavan is the best. A true professional in all that he does. Keep up the good work More

by Pmv14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Oct 05, 2023 -

Germain BMW of Naples responded

Thanks! It's great to hear that Geroge was so helpful and that he took great care of your BMW. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

October 03, 2023

Timely. Professional. Listen to the consumer’s needs. Good loaner program with acceptable vehicles for use during service. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Oct 04, 2023 -

Germain BMW of Naples responded

Thank you for trusting us with the service of your BMW. We are very thankful for clients like you to share your experience with everyone. Best Regards, Flavio Galasso General Manager

October 03, 2023

Our advisor, Charles Griffith at Germaine BMW north Naples was excellent. He kept us informed On status of car Siri g service and went over service report with us. More

by Brc621
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Germain BMW of Naples responded

Thank you so much for sharing your experience with Germain BMW of Naples. We want every experience to be “five stars”! We appreciate you for taking the time to leave us this positive feedback! Best Regards, Flavio Galasso General Manager

October 03, 2023

Chuck Griffin was a very wonderful service advisor. Good job with all the services pergormed More

by breedjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Germain BMW of Naples responded

Hi there! Thanks for sharing your service experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon! Best Regards, Flavio Galasso General Manager

October 02, 2023

Charles Griffith was very professional and knowledgeable. Good communication skills when explaining the repair and maintenance service to my car. Very pleased and will definitely return to BMW of Naples. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Germain BMW of Naples responded

Jackie, thanks so much! We sincerely appreciate our continued business and your lovely feedback on Chuck. Your complete satisfaction is why we do what we do, so we look forward to making your next appointment just as outstanding. Thanks for choosing Germain BMW of Naples! Best Regards, Flavio Galasso General Manager

October 02, 2023

Reliable service; timely; pleasant surroundings ; I have purchased multiple vehicles from bmw Naples . They have serviced those and oldemodels i have More

by Don’t send me shit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Germain BMW of Naples responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Germain BMW of Naples with only the best service experience there is to offer. Best Regards, Flavio Galasso General Manager

September 30, 2023

Service was complicated, but explanations were great. Questions were patiently answered. Charles Griffin is patient, and thorough - a great car guy! More

by frankmoserjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Germain BMW of Naples responded

Thanks! We're happy to hear that you had a great experience with Chuck and that he made sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager

September 28, 2023

Jeremy Bongle has been our service “ go to man” for years. We are on our fifth BMW! More

by Nymkt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Germain BMW of Naples responded

We appreciate your continued business and loyalty to BMW. Your kind words and trust in Jeremy mean so much to us all. Best Regards, Flavio Galasso General Manager

September 27, 2023

Great and fast service. My service advisor Charles Griffith was amazing! Would highly recommend him. More

by Irina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Germain BMW of Naples responded

Your business and kind recommendation of Chuck are greatly appreciated. Our team looks forward to continuing to provide you with your BMW sales and service needs. Best Regards, Flavio Galasso General Manager

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