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Germain BMW of Naples

Naples, FL

4.9
2,555 Reviews
From the latest new BMW models to high-quality pre-owned cars for sale, Germain BMW of Naples has it all. But we’re more than just a local new and pre-owned car dealership – we’re a family-owned business that’s equally committed to the Naples and Ft. Myers communities and the car shoppers within them. When you work with our local car dealers and service techs, you’re guaranteed quality at every turn. Contact us at 239-494-3545 or reach out to us online to discuss anything from our current BMW offers to available BMW services. If you have any questions about our new or pre-owned BMWs, or BMW lease and financing specials, please don’t hesitate to give us a call at 239-494-3545. One of our friendly staff members will be happy to help. So, make your local dealer Germain BMW of Naples, FL, and let our world-class customer service amaze you!
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11286 Tamiami Trail N

Naples, FL

34110

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Showing 2,555 reviews

February 13, 2024

We have always had wonderful service from Chuck Griffith of BMW of Naples. He goes out of his way to meet our needs. Chuck makes sure everything is done correctly and on time. We have purchased three BMW More

by illian022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Germain BMW of Naples responded

Chuck is certainly dedicated to customer satisfaction, and we are pleased to know it is always reflected in your service visits. Thank you for sharing. Your continued sales and service business is greatly appreciated. Best Regards, Flavio Galasso General Manager

February 13, 2024

Great customer service. Communicates well. Highly recommend. Jeremy B is a great corner service rep. Clearly communicates. More

by murban904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Germain BMW of Naples responded

Your complete satisfaction is our goal and we are happy to know that Jeremy continues to meet this goal and provides clear communication during your visits. Best Regards, Flavio Galasso General Manager

February 13, 2024

Have been dealing with Jeremy Bongle for several years now and he never lets me down. Would recommend him and Germain BMW I'm from Cincinnati where I use Sweeney BMW but when in Naples it's Jeremy Bong More

by Joe S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Germain BMW of Naples responded

We thank you for choosing Germain BMW of Naples while visiting Florida. Our team is happy to know that Jeremy continues to ensure that you receive a positive guest experience. See you next time. Best Regards, Flavio Galasso General Manager

February 12, 2024

Rhoel Grey is my contact guy. He has always been courteous, his service prompt and professional. More

by Mjj2465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Germain BMW of Naples responded

Thank you! We're glad you felt well accommodated during your service visit and that Rhoel provided you with a quality experience. We appreciate your business and look forward to our continued relationship. Best Regards, Flavio Galasso General Manager

February 08, 2024

Very pleased with all around service Rhoel Gray is an excellent service advisor and I appreciate his personal help in serving my cars needs. More

by Judybrown189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs. Your trust in our team to keep you and your BMW safely on the road is greatly appreciated. Best Regards, Flavio Galasso General Manager

February 08, 2024

Richard Kruzel was very patient with me and my family as we finalized our decision on the right vehicle. We look forward to working with Richard and the BMW family at Germain, Naples. More

by SL
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Kruzel, Francesca
Feb 09, 2024 -

Germain BMW of Naples responded

Congratulations on your new BMW. We know Richard enjoyed assisting you and your family in finding the perfect vehicle to meet all your wants and needs. We wish you all the joy and satisfaction this vehicle has to offer. Best Regards, Flavio Galasso General Manager

February 07, 2024

Upon picking up my vehicle after service, I rejected it until a better cleaning was made. I suffered a broken rear windshield and there was a lot of glass still in the passenger compartment that was not cl More

by jesusrivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona
Feb 07, 2024 -

Germain BMW of Naples responded

Thank you for taking the time to leave us this feedback regarding your recent service experience. Our sincere apologies that your vehicle was not returned to you in the pristine condition it should have been. This is not the level of service you should expect from us here at Germain BMW and we appreciate you bringing this matter to our attention and allowing our team to correct this concern. I have made my service manager aware of this situation so that we may learn from your experience. Best Regards, Flavio Galasso General Manager

February 07, 2024

Jeremy Bongle is my service rep. He always does a super job handling my service issues. He’s timely, friendly and professional. More

by Emweygandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Germain BMW of Naples responded

We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that Jeremy helped to make your experience such a positive one. Best Regards, Flavio Galasso General Manager

February 07, 2024

My 2022 530i needed routine service. My advisor was Mr. George Donovan. He went over everything that was done to my car and answered all my questions. He is a great advisor to work with. More

by Diluccapaul317
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Germain BMW of Naples responded

We're happy you found George to be so supportive during your service experience here at Germain BMW of Naples. If you're ever in need of more help, please let us know! Best Regards, Flavio Galasso General Manager

February 07, 2024

Tona Zarrelli was spectacular in all aspects to my service needs. An excellent communicator as well. Jim Samsel More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona zarrelli
Feb 08, 2024 -

Germain BMW of Naples responded

Tona is certainly dedicated to customer satisfaction, and we are pleased to know it was reflected in your service visit. Thank you for sharing. Best Regards, Flavio Galasso General Manager

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