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Germain BMW of Naples
Naples, FL
2,483 Reviews
From the latest new BMW models to high-quality pre-owned cars for sale, Germain BMW of Naples has it all. But we’re more than just a local new and pre-owned car dealership – we’re a family-owned business that’s equally committed to the Naples and Ft. Myers communities and the car shoppers within them. When you work with our local car dealers and service techs, you’re guaranteed quality at every turn. Contact us at 239-494-3545 or reach out to us online to discuss anything from our current BMW offers to available BMW services.
If you have any questions about our new or pre-owned BMWs, or BMW lease and financing specials, please don’t hesitate to give us a call at 239-494-3545. One of our friendly staff members will be happy to help. So, make your local dealer Germain BMW of Naples, FL, and let our world-class customer service amaze you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,483 reviews
January 22, 2024
George Donovan has always given me excellent service. The service was done quickly and efficiently The service was done quickly and efficiently More
by ssaputo4
Employees Worked With
January 19, 2024
Charles Griffith made our first service event as convenient as it could be. Very pleased and appreciative of the effort to accommodate us. convenient as it could be. Very pleased and appreciative of the effort to accommodate us. More
by B Dale
January 18, 2024
Sebastian murzanski Took care of me through service department. Sebastian had an answer for everything, communicated very well, and solved any issue that came up immediately with a solution !!! 5 star department. Sebastian had an answer for everything, communicated very well, and solved any issue that came up immediately with a solution !!! 5 star customer service More
by johnfmyers71
Employees Worked With
Sabastian Murzanski
January 17, 2024
Service at Germain BMW is always easy and enjoyable thanks to my service advisor Tona Zarrelli. Tona always responds quickly and gets me in and out. The service department is top notch! thanks to my service advisor Tona Zarrelli. Tona always responds quickly and gets me in and out. The service department is top notch! More
by melissaekaplan
Employees Worked With
Tona Zarrelli
January 17, 2024
We drove over 8 hours (16 total) to view a car we found online that was advertised as a clean carfax. When we got there you can see that the driver door and back driver side panel are a different color whi online that was advertised as a clean carfax. When we got there you can see that the driver door and back driver side panel are a different color white than the rest of the car. The driver door light also fell out when we got in. It looks like it’s been repaired from an accident. It’s hard to believe the dealership isn’t aware of this. Our sales man acted surprised when we pointed it out, and then ushered us out. As we left, they were loading someone else in for a test drive. I understand buyer beware, but come on. I feel sorry if someone buys it without seeing it first. Just thinking that the clean carfax shouldn’t be advertised and touted while leaving out that the car is two different colors. :( More
by saygrace7
Employees Worked With
Dante
January 15, 2024
It took a while till the parts needed for my repair arrived, but then everything went smoothly. arrived, but then everything went smoothly. More
by tallybirke
Employees Worked With
January 15, 2024
Rhoel Gray at Germain BMW service is amazing and resourceful. He drove to Ft. Myers to get a replace time I needed that was not available in Naples so he could get my car back in a day. Super resourceful. He drove to Ft. Myers to get a replace time I needed that was not available in Naples so he could get my car back in a day. Super knowledgeable and committed to excellence. Chuck More
by charles.baldwin
Employees Worked With
January 15, 2024
Service was performed on a very timely basis. My service associate, Tona Zarrelli, kept me fully informed on the status of the maintenance process. The loaner provided was perfect. My service associate, Tona Zarrelli, kept me fully informed on the status of the maintenance process. The loaner provided was perfect. More
by GWA
Employees Worked With
Tona Zarrelli
January 13, 2024
Sebastian was great to work with while getting my car serviced. He explained everything that was being done and followed up with me as I waited. serviced. He explained everything that was being done and followed up with me as I waited. More
by Eileen G
Employees Worked With
Sebastian Murzanski
January 11, 2024
I've always received good service at Germain BMW. Sebastian Murzanski answered all my questions and since I waited for the car to be serviced, the waiting time was reasonable considering how busy th Sebastian Murzanski answered all my questions and since I waited for the car to be serviced, the waiting time was reasonable considering how busy the dealership was. More
by ccgrau99
Employees Worked With
Sebastian Murzanski
