Germain BMW of Naples

Pleasantly surprised I purchased BMW'X1 last December, and love the car. Nothing drives like a Beamer, in my experience. Have always dreaded having a car serviced, but I purchased BMW'X1 last December, and love the car. Nothing drives like a Beamer, in my experience. Have always dreaded having a car serviced, but, despite the 40 minute drive to the dealership, I had a great experience. From the initial call telling me my car was due for service, to the timely and honest assessment of when the work would be completed, all was very professional. They even cleaned my car and left me a Thank you note. Thank you, BMW More

Rhoel Gray went above and beyond Yesterday my BMW had to be towed to Germain BMW because it overheated. I took a cab to work. Rhoel called several times during the day to keep me pos Yesterday my BMW had to be towed to Germain BMW because it overheated. I took a cab to work. Rhoel called several times during the day to keep me posted on what work had to be done on my car. They got the car fixed the same day, and Rhoel drove to where I work and took me to the shop so I could get my car. Rhoel is an outstanding asset to Germain BMW, he really goes out of his way to help customers. More

Excellent service department Very friendly, clean, free food, inviting lounge area. Carissa and Victor always make me feel special and valued as a customer. Well done. Good job. Very friendly, clean, free food, inviting lounge area. Carissa and Victor always make me feel special and valued as a customer. Well done. Good job. More

Service Experience with Rhoel Gray On 9/5, my back window would not roll up due to the electric window regulator I called BMW and left a message for Mr. Gray. It was after 5:30pm on a On 9/5, my back window would not roll up due to the electric window regulator I called BMW and left a message for Mr. Gray. It was after 5:30pm on a Friday. He called me back immediately and let me bring my car in that night so like my window could be fixed first thing Saturday morning and so that my car could be secure because I wasn't able to put it in my garage. Mr. Gray gave me a loaner car for Saturday. When I showed up Saturday expecting to pay, I was just SHOCKED!! Actually speechless! Mr. Gray got my service covered under warranty!!!! It made my weekend!! As I just found out I was going to have a huge medical bill coming my way. His professionalism and customer service is exceptional! He should be commended for his can do attitude! He always has a smile on his face and is happy to help his customers! Alex S More

Great experience It was a great experience! The entire staff was was professional and accommodating especially Peter Martin. I will be returning to germain BMW for m It was a great experience! The entire staff was was professional and accommodating especially Peter Martin. I will be returning to germain BMW for my next purchase. More

Superb Service! Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely kno Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely knowledgeable as well as professional. I would not have any hesitation recommending him. More

Always GREAT SERVICE Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like it was new.GREAT DEALERSHIP from Sales to Service More

Neal Collinsworth and Mike Brin are ROCK STARS!!! Initially, our intent was to "window-shop" for certified 2012 BMW 640i and 650i convertibles (or, later models), However, after Mike Brin had spent c Initially, our intent was to "window-shop" for certified 2012 BMW 640i and 650i convertibles (or, later models), However, after Mike Brin had spent considerable time helping us check out not only Steve Germain's inventory - but, also Internet listings; and expiring lease inventory throughout Ft. Myers, Ft. Lauderdale and the Miami markets...my wife and I reached the conclusion that a new car would best fit our needs/desire. Mike next helped us explore 3-year lease options (checking nationwide availability listings and running amortization tables to help us determine the total out of pocket cost after 3-years). Understanding the benefits and shortfalls of leasing vs, outright ownership - we decided to continue owning...as we always take immaculate care of our vehicles, maintain low mileage and have kept every previous car much longer than 3-years. Deb was convinced that she wanted a "sapphire" or Midnight blue model - so, Mike showed us what that would look like on another 5-series coupe. Then, we walked past the 2015 "Vermilion Red Metallic" 640i convertible outside of Mike's office and it was love at 2nd sight. By the time we completed the test drive - we had forgotten that we were loyal Lexus customers...of Steve's brother Bob's Lexus dealership no less! (Sorry, Bob - we also still love our RX350, but this is a completely different luxury vehicle category.) The negotiations went very well for both sides. Mike and Neal provided a fair sales price; and Ken was exceptional in the trade-in value and the lowest finance rate. Neal's quiet, no-pressure Leadership style was what sealed the purchase. He truly wanted us to be comfortable in our choice of vehicle; its value to cost; and with setting the highest expectations for the long-term excellent care we'd receive from Germain's knowledgeable and dedicated service department. In the end, we spent more to purchase the new convertible - yet, we are EXTREMELY pleased with our choice, the buying process and outstanding personnel we met at Germain BMW of Naples. We would recommend Neal, Mike, Ken, Chuck, Matt - you really can't go wrong choosing anyone here!!! Their standards will exceed your own expectations of the perfect car purchase in Paradise! More

Great Service Matt B**** from Germain BMW, was very nice and respectful. He advise me on their parts stock and took the time to make sure the parts I was looking fo Matt B**** from Germain BMW, was very nice and respectful. He advise me on their parts stock and took the time to make sure the parts I was looking for were fitted for my vehicle, An excellent service! More

Review of RIck Camp and my experience Rick was awesome, listened to everything I said I wanted and delivered! He's excpetional! I was originally interested in the 2 series but he showed m Rick was awesome, listened to everything I said I wanted and delivered! He's excpetional! I was originally interested in the 2 series but he showed me the difference in the 2 and 3 and I was sold on the 3 series! More