Germain BMW of Naples

Rob Becker - makes car buying a pleasant experience Rob is sincere, helpful, personable and efficient. He didn't try to up-sell us, rather he helped us choose the right car for our life style. He made t Rob is sincere, helpful, personable and efficient. He didn't try to up-sell us, rather he helped us choose the right car for our life style. He made the process easy. We are very happy with our choice and are grateful to Rob for making this purchase easy and pleasant. And, we like him! More

First Service Appointment We were met immediately by a young man who took the information (wash, air in tires, back gate opening slow). Immediately we met George Donovan (perso We were met immediately by a young man who took the information (wash, air in tires, back gate opening slow). Immediately we met George Donovan (personable & professional) who followed through on the service. We were back in the clean, perfect car in short order. More

Rob Becker - Perfect PCD delivery of M2!! Dedicated, transparent, responsive. Coming from the military, Rob is as reliable/competent as professionals come. Thank you for a perfect car-buying e Dedicated, transparent, responsive. Coming from the military, Rob is as reliable/competent as professionals come. Thank you for a perfect car-buying experience. The best. More

Have an ignition key made Went to Germaine BMW of Naples to have an ignition key made for my BMW. Should have been routine, but I am the second owner and the key on record wit Went to Germaine BMW of Naples to have an ignition key made for my BMW. Should have been routine, but I am the second owner and the key on record with BMW did not work. The previous owner must have had the ignition changed without notifying BMW. Parts adviser, Cameron Whitaker, went out of his way to find a solution to this problem. This extra effort making numerous phone calls was much appreciated. It's always refreshing to work with competent technicians. Thank you Tom More

Great dealership! Salesman Alex Soare was very nice, helpful, and not pushy at all. Product Genius Eric Katz was very thorough and he did a great job of explaining the Salesman Alex Soare was very nice, helpful, and not pushy at all. Product Genius Eric Katz was very thorough and he did a great job of explaining the car features. Finance man John Spoto made the process of paperwork engaging and painless! The dealership was fair and generous with our trade in and considerate of what we could afford. Excellent customer service! I would highly recommend any of these employees in your search for a quality vehicle. More

Alex was great. Highly recommended. I would highly recommending seeing Alex at Germain BMW. He was thorough, attentive, and detailed. He was exceptionally knowledgeable and honest… Trai I would highly recommending seeing Alex at Germain BMW. He was thorough, attentive, and detailed. He was exceptionally knowledgeable and honest… Traits often uncommon today. More

Great experience with the best customer service ever!! Went in to see Nick Jones today a genius at Germain BMW because my phone would not sync the address book contacts to my car. Well I will tell you tha Went in to see Nick Jones today a genius at Germain BMW because my phone would not sync the address book contacts to my car. Well I will tell you that this amazing man spent at least 45 minutes if not more trying to figure out why my phone would not sync my address book contacts to my car. He would not give up he tried everything and finally got it to work. No wonder they call him a genius!! He was very professional, polite, patient and most of all persistent!! Thanks to him my car and my phone are working together again. And to top it all off he did not charge me!! I would recommend him to anyone that needs help with pairing the Bluetooth phone to the car. Go see Nick he can fix it all. More

unprofessional dealership I sent inquires on a car just listed on website today. Photo were not posted yet. I get a call from salesman with best price. He said he was going t I sent inquires on a car just listed on website today. Photo were not posted yet. I get a call from salesman with best price. He said he was going to send me photo asap. I received 5 minutes later from another salesman to tell me car was already sold Shady dealership. Stay away. The sales department did not know it was sold instantly. More

Superb customer service exceeds expectations! Many cars/many dealerships in my adult life. Germain BMW service is the best I have experienced. They were busy and I did not have an appointment bu Many cars/many dealerships in my adult life. Germain BMW service is the best I have experienced. They were busy and I did not have an appointment but they bent over backwards to accommodate me. BMW genius Nick Jones not only addressed my questions, arranged a quick service appointment but went out of his way to educate me on the many wonderful features of my new 650i. This staff has obviously been well trained on how to effectively interact with customers! More

Purchase and service experiences excellent Purchase experience was very responsive and professional. Both the sales people and the financial office were great. Service experience also very goo Purchase experience was very responsive and professional. Both the sales people and the financial office were great. Service experience also very good. Rhoel Gray has been my service rep. and has been consistently helpful. In most every instance the work done has been right the first time. More