Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain BMW of Naples
Naples, FL
2,483 Reviews
From the latest new BMW models to high-quality pre-owned cars for sale, Germain BMW of Naples has it all. But we’re more than just a local new and pre-owned car dealership – we’re a family-owned business that’s equally committed to the Naples and Ft. Myers communities and the car shoppers within them. When you work with our local car dealers and service techs, you’re guaranteed quality at every turn. Contact us at 239-494-3545 or reach out to us online to discuss anything from our current BMW offers to available BMW services.
If you have any questions about our new or pre-owned BMWs, or BMW lease and financing specials, please don’t hesitate to give us a call at 239-494-3545. One of our friendly staff members will be happy to help. So, make your local dealer Germain BMW of Naples, FL, and let our world-class customer service amaze you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,483 reviews
March 26, 2024
Have always had excellent service Germaine BMW North. Staff very friendly. My service contact Rhoel Gray has always done a great job of explaining any issues at hand. Germaine should be proud to have s Staff very friendly. My service contact Rhoel Gray has always done a great job of explaining any issues at hand. Germaine should be proud to have such a dedicated employee. More
by Teri
Employees Worked With
Rhoel Gray
March 26, 2024
Jeremy Bongle gives us excellent service every time we come in. He is very professional and knowledgeable. come in. He is very professional and knowledgeable. More
by medbear20
Employees Worked With
March 25, 2024
David Brown was an excellent representative. He showed the car, negotiated the terms and completed the paperwork easily and quickly. He showed the car, negotiated the terms and completed the paperwork easily and quickly. More
by jkinds
Employees Worked With
March 22, 2024
This is the absolute cleanest service area I have found in any dealership I’ve visited, they are attentive to your needs and very responsive to any concerns I’ve had in any dealership I’ve visited, they are attentive to your needs and very responsive to any concerns I’ve had More
by Brad Smith
March 20, 2024
I was provided excellent service. My advisor, George, was great. Very happy with this dealership! My advisor, George, was great. Very happy with this dealership! More
by Kristen
Employees Worked With
March 20, 2024
George Donovan never fails to provide excellent personal service. Germain BMW is lucky to have him. service. Germain BMW is lucky to have him. More
by rvonohlen
Employees Worked With
March 19, 2024
My experience was excellent! Tona Zarrelli was amazing! She kept me updated and informed me about my car. I feel she loves the product and is passionate about keeping me safe i Tona Zarrelli was amazing! She kept me updated and informed me about my car. I feel she loves the product and is passionate about keeping me safe in my car. She is an asset to BMW. I have owned 6 BMWs and gave been to other dealerships and dealt with staff. Trust me when I say, Tona is a keeper. Thank you to your whole team! More
by Mary.tondo
Employees Worked With
Tona Zarrelli
March 18, 2024
I had a bit of a communications challenge. I needed a very modest service job performed and was told I needed to leave the car overnight. Didn't make sense to me. I drove to the dealership I needed a very modest service job performed and was told I needed to leave the car overnight. Didn't make sense to me. I drove to the dealership and was expertly helped out by Carson McNulty, a blond young woman at the desk (didn't get her name) and Geoff Kaleal. They really went above and beyond and literally had me in and out in under five minutes. Great dealership!! More
by BMW guy
Employees Worked With
Geoff Kaleal
March 14, 2024
Rhoel Grey is the best service manager I’ve ever dealt with. He has great integrity. with. He has great integrity. More
by Etu197
Employees Worked With
March 11, 2024
Very clean service area. Pleasant staff. Everything was on time. Excellent service .Sebastian Murzanski was a great representative and did not attempt to upsell me which I wa Pleasant staff. Everything was on time. Excellent service .Sebastian Murzanski was a great representative and did not attempt to upsell me which I was expecting. I would highly recommend Germain BMW (north). More
by dan
Employees Worked With
Sebastian Murzanski
