Geri Lynn Nissan

Crystal was a awesome sale rep. She worked after hours to everything to get us the deal we wanted. I will return in the future for next vehicle purchases. She worked after hours to everything to get us the deal we wanted. I will return in the future for next vehicle purchases. More

I have a 2017 Nissan Pathfinder. The automatic hatch opener went out, brought it to service, and was told they would get back to me as soon as they got more updates. Never once heard The automatic hatch opener went out, brought it to service, and was told they would get back to me as soon as they got more updates. Never once heard from anyone in service, after 3 weeks and two visits, I was able to finally pick him my vehicle. Once returning home I notice a dent in my front bumper that was not there before. I take care of my vehicle and notice when something new appears on it. I tried contacting management a few times and no has return my calls/emails. This dealership will no longer get any business for me and will be sure to tell my friends and family about this incident. I would rather drive further to get better service and professionalism More

Adding a $5,000 market premium to their vehicles. States it's for window etching that you cannot decline. The sales person said "Take it or leave it" Nothing like taking advantage of customers. W States it's for window etching that you cannot decline. The sales person said "Take it or leave it" Nothing like taking advantage of customers. We definitely left it and went out of town to a better dealership. Nissan states they are going to crack down on this despicable behavior but that has not happened yet. More

Never again will I take any vehicle to Geri Lynn Nissan in Houma, LA. My partner and I alternate bringing cars for service appointments. My experience was always straight forward, relatively quick, and in Houma, LA. My partner and I alternate bringing cars for service appointments. My experience was always straight forward, relatively quick, and no real issues. My wife on the other hand, always a run around, told she needed repairs only to find out we didn't, or mis-diagnosis issues, that if we wanted specific information would cost a $99 diagnosis. My wife brought her car in for an oil change and is told she needs over $3k in repairs, I bring it to another mechanic and they can't find that problem, or it's something else and far less costly. When I called Geri Lynn to bring this to her attention, instantly she gets aggressively defensive saying things like, "We don't do that!", or "That's not how it works here!" Not once was there any semblance of an apology that we gave that impression, or I'm sorry if a mistake was made. It really gives the impression that she is either aware and endorses it, or is completely out of touch and unaware of what's happening under her businesses roof. I can appreciate that dealership repairs with certified parts and employees cost more, but I also know they will hire mechanics with almost no experience. I also know some of her mechanics don't even bother to do the multi point inspection during an oil change and just fudge the numbers they write on the inspection sheet. My wife should never be treated differently than me in that situation, and no business owner should argue that a customer was wrong in a situation like above. Also, when I called for a quote after my wife was told a CV Joint boot was torn, but they couldn't tell her which side, they told me it would be over 3 Grand (just shy of $3,600), and they could get it in that afternoon to start the repair. When I challenged them not knowing which side they told me a diag would be $99/side and that the mechanic likely saw grease dripping from it. Took it to a mechanic that does great work, that has honored their work in the past, and it's the struts, something he was able to tell after a 1 min test drive and with a flashlight. Looking at around $700. That's a huge discrepancy. More

Best car buying experience I’ve had. We’ve (as a family) have purchased more than 5 cars through Geri Lynn & every time it has been amazing! Couldn’t ask for better. Thank you Geri & team have purchased more than 5 cars through Geri Lynn & every time it has been amazing! Couldn’t ask for better. Thank you Geri & team More

Purchased a vehicle with them because my wife wanted a specific vehicle but they were the highest priced of all Nissan dealers in the area. Do you research on truecar.com or something similar first as you specific vehicle but they were the highest priced of all Nissan dealers in the area. Do you research on truecar.com or something similar first as you are guaranteed a better price. I do want to acknowledge the great job the salesman did to earn my business and did not reflect the overall great attitude of most of the staff. They did reach out and offer to assist in any way possible which should be considered when reading the above original comment. After seeing my intial review the dealers management reached out and asked that I return the vehicle and unwind the contract. With no consideration for the cost in time and effort and no consideration for the "customer" they value. I was advised the Geri decided it would be better to unwind the sale. I will reiterate that the sales and service staff were wonderful but the owner and management staff are not concerned with customer satisfaction. More