Gerald Subaru of Naperville - Service Center

Excellent service at this dealership because of service advisors like Collin Miranda. He is professional, knowledgeable, thorough, easy to communicate with, and very nice too! advisors like Collin Miranda. He is professional, knowledgeable, thorough, easy to communicate with, and very nice too! More

Trish handled my repair and service for my Outback with kindness, helpfulness and practical advice. I highly recommend Gerald Subaru and Trish for any service needs and will work with her again in the futu kindness, helpfulness and practical advice. I highly recommend Gerald Subaru and Trish for any service needs and will work with her again in the future. More

I arrived in Naperville for my appointment and then I arrived in Naperville for my appointment and then realized I had made the appointment for North Aurora. Collin made my error into a wonderful exper I arrived in Naperville for my appointment and then realized I had made the appointment for North Aurora. Collin made my error into a wonderful experience. He was able to fit me into their schedule. Call the other dealership for me and got me out in a decent amount of time. He was great to work with and professional at all times. More

Couldn't ask for a better Service Manager It is no exaggeration to say that I am a Gerald Subaru customer today because of Chuck Dziak. Chuck's professional problem-solving and thoughtful, It is no exaggeration to say that I am a Gerald Subaru customer today because of Chuck Dziak. Chuck's professional problem-solving and thoughtful, friendly manner when I first became a client won me over, but the fact that he has continued to serve me and to greet me personally whenever possible has kept me coming back time and again. His care in connecting me with Collin Miranda when he wasn't able to greet me himself has proven very beneficial to my experience at Gerald. And it is clear to me that the efficiency, on-time results, and effectiveness of the service department can be credited to Chuck's management. Throughout the department, professionalism and efficiency have been evident to me on every visit for both my vehicles over the past five years. We carefully selected Gerald Subaru of Naperville after experiencing a more aggressive sales approach at another dealership. At that time, we lived an hour's drive away but felt so much more comfortable with the caring and polite sales staff at Gerald. But in the long term, it is the service staff who keep us coming back! Where we live today is still 40-minutes away, but the kind of service that Chuck has ensured has been well worth the drive. More

Tricia has helped me out twice on separate service visits. She is awesome, and very helpful and got the Job done quicker than I expected. Will definitely look for Her for the next service appointme visits. She is awesome, and very helpful and got the Job done quicker than I expected. Will definitely look for Her for the next service appointment and I Would recommend her to others. Thanks! More

Service Dept. was very pleasant in scheduling and performing maintenance on my 2019 Legacy. Will continue using them for follow up service. Rudy Burkhaler was great. performing maintenance on my 2019 Legacy. Will continue using them for follow up service. Rudy Burkhaler was great. More

My service advisor today was Patricia. She was very friendly as well as very thorough while guiding me through my vehicle report. I would absolutely recommend using her as an advisor on future visits a friendly as well as very thorough while guiding me through my vehicle report. I would absolutely recommend using her as an advisor on future visits and will gladly have her as my service advisor again! More

Trust in Service Department Representative, Collin Miranda Usually See Collin Miranda for any service needs. He is very personable, helpful and deserves a 5 star rating! His estimated time for service call is Usually See Collin Miranda for any service needs. He is very personable, helpful and deserves a 5 star rating! His estimated time for service call is accurate. Collin always has a smile and kind word to share. More

Excellent Customer Service,efficient,great lounge area First of all, A big shout out to Collin Miranda,thank you so much for your excellent customer, Collin has a wonderful personality,efficient and on top First of all, A big shout out to Collin Miranda,thank you so much for your excellent customer, Collin has a wonderful personality,efficient and on top of making my experience at Gerald Subaru of Naperville, a great one! I also walked out with free wiper blades that needed replacing. Thank you ever so much Collin for making my visit a great one. Its always great at Gerald Subaru of Naperville. More

Great service! Colin has taken care of my car since 2012. He is always friendly, pleasant and easy to deal with. His honesty and expertise of what my car needs for s Colin has taken care of my car since 2012. He is always friendly, pleasant and easy to deal with. His honesty and expertise of what my car needs for service have always been over and above expectations. More