Gerald Subaru of Naperville

Good Experience; Be sure to confirm whether certified used I had already picked out a used car on TrueCar and worked briefly with Len Batson. However, he does not handle the in-store contacts and so we worked I had already picked out a used car on TrueCar and worked briefly with Len Batson. However, he does not handle the in-store contacts and so we worked with Ricardo Rodriguez from then on. The buying experience was straightforward since we were already focused on this particular car. There was one up-sale attempt for an interior protection treatment. We did not attempt to bargain down the listed price - perhaps that was a mistake on our part. I was particularly attracted to this dealer by their lifetime extension of the power train warranty. However, I did not confirm whether this particular car was a "certified" pre-owed car (which would have brought additional warranties), and later learned it was not. This may be due to the fact that it had 62K miles although only 2 years old. On the third day of owning the car it would not start without a jump. Ricardo asked us to come in to have it checked, and although it took two visits, it appears they have resolved the problem with no charge to me. Ricardo was very conscientious and persistent in making sure we were satisfied. I would use this dealer again and would be happy to work with Ricardo again. More

Great experience I was pleased with the overall experience of shopping at this dealership. My sales person was a pleasure to deal with. Low pressure and willing to go I was pleased with the overall experience of shopping at this dealership. My sales person was a pleasure to deal with. Low pressure and willing to go the extra mile to earn my business More

Friendly and knowledgeable John Ziebarth was very knowledgeable about the Subaru Outback and the car selling experience. He had our best interest and worked with us on price. He John Ziebarth was very knowledgeable about the Subaru Outback and the car selling experience. He had our best interest and worked with us on price. He was easy to communicate and responsive to our phone calls. The dealership as a whole was efficient and made the car buying process likable. More

They went out of their way to accommodate us. Jesse was a gr Jesse was very helpful. Would definitely go back to him for another car. He stayed until midnight to finish up our transaction because we needed to bu Jesse was very helpful. Would definitely go back to him for another car. He stayed until midnight to finish up our transaction because we needed to buy the car that day when we were in Naperville More

GREAT EXPERIENCE TO FIND A NEW CAR Mr.John Rose Sales Consultant was very helpful for finding a nice new car Subaru Forester Premium 2017. He helped us to show in details about all fu Mr.John Rose Sales Consultant was very helpful for finding a nice new car Subaru Forester Premium 2017. He helped us to show in details about all functions of the SUV. He is very helpful every way to get this nice SUV with reasonable price. Gerald Dealer of Subaru Naperville also very great place and good experience to buy car. Thank you Mr.John Rose and Gerald Subaru dealer Naperville. Pramod & Parul Shah More

Very positive buying experience Buying son's first car. Salesman and finance representative were very knowledgeable, patient and helpful. Sales manager was responsive and worked to Buying son's first car. Salesman and finance representative were very knowledgeable, patient and helpful. Sales manager was responsive and worked toward making a fair deal. Salesman spent five hours with us from start to finish. Showed every feature of the car and knew the answer to every question. The facility was new, nice, clean and pleasant. All around, a positive experience and we will be back when time to buy the next car. More

Great service Cali was very helpful in getting me the outback I wanted. She went out of the way to get a car from another lot just to make sure I get the car I want Cali was very helpful in getting me the outback I wanted. She went out of the way to get a car from another lot just to make sure I get the car I wanted. She helped negotiate a great deal and got it at a good price. More

Very Personal and Understanding I had a great experience! I did not feel pressured, not your sleazy car dealership! Friendly and knowledgeable. I was at 3 other subaru dealers before I had a great experience! I did not feel pressured, not your sleazy car dealership! Friendly and knowledgeable. I was at 3 other subaru dealers before Gerald which had no comparison on the level of professionalism and dignity which all associates showed. I was treated like a person and given great advice to meet my needs. I will buy everything for the rest of my life from gerald! Kelly was a great salesperson, never did I feel like I had to buy from her. She made me want to buy from her! Great person! This place needs to train the rest of the dealerships how to treat their customers! More

Great experience with Jesse Dealt with Jesse and he was great, would go back to just deal with him. He made the process simple and easy. Treated us fair and honest. Would go b Dealt with Jesse and he was great, would go back to just deal with him. He made the process simple and easy. Treated us fair and honest. Would go back to the dealer to just deal with Jesse. More

New Car with Jesse of Gerald! Working with Jesse was easy and stress free! Already made two purchases with Gerald this year! I would definitely recommend working with Jesse if you Working with Jesse was easy and stress free! Already made two purchases with Gerald this year! I would definitely recommend working with Jesse if you get the chance. More