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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

September 04, 2017

Great experience for my first Subaru I appreciated John's laid back style. He was informative without being pushy. He was supportive during the whole process. I'm really happy with my More

by Legacy owner
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Anna Smith, John Ziebarth
Sep 06, 2017 -

Gerald Subaru of Naperville responded

We're excited to hear that John took care of you and that everything went very smoothly. We hope for another opportunity to give you truly exceptional service again! Let us know if you need anything else! Sincerely, Alec McKean - General Manager

September 04, 2017

Great experience and service Eric was amazing to work with and very friendly and approachable to deal with. From the start he didn't put too much pressure and was extremely courte More

by bhavik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Sep 06, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. We are pleased to hear that Eric was able to provide an efficient and overall positive experience. Hope to see you again! Sincerely, Alec McKean - General Manager

September 04, 2017

Wonderful Sales Consultant! Usually when I shop for something major to purchase I feel overwhelmed and anxious. However, Jesse Bush, from the beginning made me feel comfortable More

by connieL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Sep 06, 2017 -

Gerald Subaru of Naperville responded

Hello, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jesse was there to provide you with truly exceptional service. Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

September 02, 2017

the best dealer and dealership I highly recommend Gerald Subaru. The facility is the best, and they have a lot of cars that I can choose. If I repurchase a car, I will definitely co More

by HoandJi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Sep 03, 2017 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

September 01, 2017

Great service! Thank you, James, for great service! Respectful, considerate, a real pleasure. He even stayed late to make sure it all went smoothly. Thank you again. More

by RDC123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Webb
Sep 03, 2017 -

Gerald Subaru of Naperville responded

We appreciate your input!. Glad to hear that you are consistently impressed with the truly exceptional service we offer here at Gerald Subaru of Naperville. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Alec McKean - General Manager

August 31, 2017

very positive I have not purchased a new vehicle in more than a decade,but on Aug 16 I purchased a new Impreza. Mike Price was very professional,very patient,very k More

by lady car.cnn 156
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Sep 03, 2017 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

August 31, 2017

You gotta go to Gerald! Cali was an excellent sales person. I can't believe she been at it such a short time! The price was fair. The product is excellent. What more can you More

by Dannysdadd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asim Aslam, Calabria Taber, Cynthia Barratt, Stephen Cook
Sep 03, 2017 -

Gerald Subaru of Naperville responded

Thank you for sharing this truly exceptional feedback with us. We feel our sales department is what makes us special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you! Sincerely, Alec McKean - General Manager

August 29, 2017

Great Experience Jesse Bush was really easy to work with. I never felt like I was being pressured, and both he and the billing guy, Tony, proactively looked into what More

by Andrew Dameron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Aug 31, 2017 -

Gerald Subaru of Naperville responded

Andrew, thanks for this truly exceptional review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Alec McKean - General Manager

August 28, 2017

Good Communication Kelly listened attentively to my needs. She reached out to me by email with responses to questions and with cars that met my expectation. Patient an More

by The Red One
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Abid Khan
Aug 29, 2017 -

Gerald Subaru of Naperville responded

Thanks for your kind words! We appreciate Kelly as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, Alec McKean - General Manager

August 27, 2017

W R eXcellent and Consultative Jesse Bush took a consultative approach when I came in. I was very transparent with him from the start. He knew everything that I wanted, and where I More

by Michowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Aug 27, 2017 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional feedback and your very kind recommendation of our dealership. I am grateful to hear that Jesse worked hard enough to make your purchase completely painless. We'll be seeing you! Sincerely, Alec McKean - General Manager

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