Gerald Subaru of Naperville

Rehab was fantastic. Very happy to have him as our salesman Rehab took his time with us and made sure we under stood the car and ALL of its features. No one could have done better! Rehab took his time with us and made sure we under stood the car and ALL of its features. No one could have done better! More

very professional and fair. Excellent service Thank you very much for the great service. I appreciate you going above and beyond in the recent purchase of my new vehicle. Thanks for the continued Thank you very much for the great service. I appreciate you going above and beyond in the recent purchase of my new vehicle. Thanks for the continued help with all my questions and patience helping me understand the new features of the vehicle and your timely responses. You were very instrumental in me purchasing this vehicle. If all the service is as great as you have presented, we will have a long lasting relationship. Thanks, Ernest Todd And Adelena Marshall More

MaryAnn loves her Subaru Salesman Paulo Rodriguez gave me his undivided attention and made sure I understood the Eyesight technology. If you’re going to purchase a high-tech Salesman Paulo Rodriguez gave me his undivided attention and made sure I understood the Eyesight technology. If you’re going to purchase a high-tech vehicle, you need a salesman like Paulo to show you how it works. More

Very Happy Stephen Cook started everything out so smoothly and great with his internet quote! He brought us out to Naperville because of the quick response bac Stephen Cook started everything out so smoothly and great with his internet quote! He brought us out to Naperville because of the quick response back to us and his awesome price. Michael Price was an excellent sales man! He knows the Subaru ~ he is a world of knowledge!! We were very pleased with Mike & Stephen would highly recommend the dealership! I can’t say enough great things about Mike. He knows the Subaru inside & out! They sold the Subaru product! Tim Murray, finance, was great also! All the paper work was ready to be signed & explained throughly! More

The people there were friendly and professional Leo listened to me and showed me a certified used vehicle that was exactly what I wanted. He was sensitive to the fact that I was already stressed jus Leo listened to me and showed me a certified used vehicle that was exactly what I wanted. He was sensitive to the fact that I was already stressed just from having to go through this car buying process and that I needed to get a decent trade-in on my vehicle. As a woman, I want to express the fact that at no time was I ever talked down to or treated in any misogynistic way. Everyone there was friendly and professional. It seemed like they knew how to be pleasant without crossing the boundaries. This is a huge plus for me since I have experienced the opposite conditions at other dealerships. Leo also went the extra mile for me to make sure that I had everything I needed for the vehicle, even following up with me during the first week that I had the vehicle. I feel safe in my new vehicle and in knowing that I can go back to that dealership and be treated well. Cynthia was my first point of contact online and she helped me a lot just by listening to all my concerns before even coming in for an appointment. She made sure that I was comfortable working with Leo, which I was. Basically, everyone there was good to be around. More

Great Job Maury did a great job of walking us through our trade. I highly recommend when visiting Gerald Subaru in Naperville. We traded for a Subaru Ascent. Maury did a great job of walking us through our trade. I highly recommend when visiting Gerald Subaru in Naperville. We traded for a Subaru Ascent. More

Only bad experiences I bought my car here 2 years ago. Sales were decent, they did try their usual push of extras etc but I had no issues here. Someone bumped into me in a I bought my car here 2 years ago. Sales were decent, they did try their usual push of extras etc but I had no issues here. Someone bumped into me in a fender bender in my first year, I chose to go to the Subaru body shop to get it repaired although I could have brought it anywhere. After a month of driving the replaced bumper started popping out and wasn’t sitting correctly. I’ve been back 3 times since where the body shop have said they need to order brackets for the bumper etc etc... they would call when they got the parts. I have never received a call back. They took the business did a poor job and never fixed their mistake. I brought my vehicle in for a service on Friday - the service itself came to 480 usd, which I thought was very expensive. I needed to have 2 break pads and tires replaced also - the total cost came to a whopping 1300. I was informed of the ‘worst case’ cost of 1270 to which I said I thought was too much and I would like to shop around - the service assistant said he would work with me on the cost....guess he just didn’t bother. Anyway lesson learned won’t be buying anything else from Gerald be it in service or future vehicles. Terrible body shop and terrible service center More

Jeff Calhoun It was a pleasure buying my 2018 Subaru Forester with Jeff's help. He patiently answered all my questions about these newer models. Then the exact ver It was a pleasure buying my 2018 Subaru Forester with Jeff's help. He patiently answered all my questions about these newer models. Then the exact version of the Forester that I wanted had just arrived and I got a great price on it. More

Great dealership I contacted a few dealerships as well as Gerald via email while searching for an Outback. Gerald Subaru was not only the first to respond to my online I contacted a few dealerships as well as Gerald via email while searching for an Outback. Gerald Subaru was not only the first to respond to my online price request but also the only dealership to follow up. That being said, I went with Gerald. I was very pleased with the overall customer service that I received. Ehab was friendly and patient. Thank you for a great experience. More

We had a great sales experience working with Eddy. We had a great sales experience working with Eddy and this dealership. Eddy's straightforward no non-sense approach to sales was honestly refreshing. We had a great sales experience working with Eddy and this dealership. Eddy's straightforward no non-sense approach to sales was honestly refreshing. His knowledge of the vehicle and incredibly detailed test ride including demonstration of all the new electronic safety features that our “Eyesight” equipped Subaru provides. More