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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

April 06, 2019

Fantastic experience Jesse was very helpful! Jesse was fantastic to work with! I was greeted with a smile and I did the smiling the rest of the time throughout my experience at Subaru. I highly More

by Bpret1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Apr 08, 2019 -

Gerald Subaru of Naperville responded

We love hearing about customers that have a terrific experience at Gerald Subaru of Naperville. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Alec McKean - General Manager

April 05, 2019

Came in for an oil change, drove out in a brand new SUV. Not really prepared to buy today, Current lease up in a few months anyhow. Jeff Walker got me into a fully loaded SUV at a great price. More

by Jeffy19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Apr 08, 2019 -

Gerald Subaru of Naperville responded

Thank you for the feedback, Jeffy19! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Alec McKean - General Manager

April 05, 2019

My 4th Gerald Subaru Buying my 4th Gerald Subaru with Ehab made me as happy as buying the 1st one. He was great, patient with me and really took his time to explain the d More

by tljones004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Apr 08, 2019 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

April 04, 2019

Ehab and Marie were terrific Ehab was terrific at explaining the vehicle and it’s options. He was very thorough and his clear communication was outstanding!! He was quick to resp More

by Satisfied Customer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Stepanek, Ehab Aref, Tim Murray
Apr 04, 2019 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

April 04, 2019

Price v Value Price is what you pay for something, while value is what you get for your money. If you want to really get your money’s worth, go to Gerald Subaru. More

by MaryW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abid Khan
Apr 08, 2019 -

Gerald Subaru of Naperville responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Alec McKean - General Manager

April 03, 2019

Very happy Maury and Tony make it easy. Great price on vehicle and trade. No time wasted playing typical car salesman games. Very straightforward. This was painl More

by Mbytner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Maury Lopez
Apr 03, 2019 -

Gerald Subaru of Naperville responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Alec McKean - General Manager

April 02, 2019

Highly satisfied customer Buying our 2019 Forester was a stress-free and overall great experience at Gerald Subaru. We're so happy to have worked with Leo Lopez for our first More

by Audra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Anthony Mazany
Apr 02, 2019 -

Gerald Subaru of Naperville responded

Audra, I sincerely thank you for going out of your way to write this review about Gerald Subaru of Naperville. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new 2019 Forester. If you have any further needs, please come back to see us. Sincerely, Alec McKean - General Manager

April 02, 2019

Couldn’t be happier! This is my first car and I was terrified to do things on my own. Jesse was absolutely amazing and I’m so glad he was the one who I worked with. More

by Cynpad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Apr 02, 2019 -

Gerald Subaru of Naperville responded

Cynpad, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Alec McKean - General Manager

April 02, 2019

Excellent customer service Russ and Ubaldo provided excellent and friendly customer service. I was able to purchase the right vehicle at the right price in record time. Thanks a More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Russ Harris
Apr 04, 2019 -

Gerald Subaru of Naperville responded

Hello, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Russ and Ubaldo were there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

April 01, 2019

Kelly was Great! I thoroughly enjoyed working with another woman, Kelly Thomas, on the acquisition of a Subaru Forester. It had been a long time since the purchase of More

by KM74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Kelly Thomas
Apr 02, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

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