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Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews
Gerald Subaru Naperville is the only Subaru dealer in Chicagoland to offer Gerald's Exclusive Lifetime Warranty on All New Vehicles and Select Used. Unlimited Time Unlimited Miles Good Anywhere in the USA. See dealer for details. Our service center has only factory trained technicians who have years of experience working on Subaru's and Kia's. We have a Body Shop on the premises to restore your vehicle to its original factory finish after a major accident or take care of those annoying shopping cart dings. Visit us at Geraldsubarunaperville.com.
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2379 Aurora Ave.

Naperville, IL

60540

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Showing 3,066 reviews

July 19, 2018

Very Happy Customer! Loved our Sales Consultant Eddy Orellana. He is trustworthy and knowledgeable. He takes the nonsense of car buying out of the transaction. And I appre More

by Deborah1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy-front desk, Anthony Mazany, Eddy Orellana
Jul 19, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review! Our team works incredibly hard to ensure each and every guest has a wonderful experience. I will happily share your compliments with Eddy, Cindy, Anthony, and the team. We truly appreciate your business and recommendation. Don't hesitate to contact or visit us again for anything else in the future. Sincerely, Alec McKean - General Manager

July 18, 2018

Excellent New Car Purchase Customer Service Gerald Subaru and all its employees provided us with excellent customer service while going through our new car purchase. We are very impressed and ap More

by Max
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2018 -

Gerald Subaru of Naperville responded

Max, thank you for the kind feedback and congratulations on your purchase. Our team works hard to provide a truly exceptional experience to every guest. We truly appreciate your recommendation and we look forward to helping you again in the future. Sincerely, Alec McKean - General Manager

July 18, 2018

Best salesman I had the best experience with salesman Jeff Calhoun. He was extremely knowledgeable and extremely patient. I will for sure be back to see him and wil More

by you1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Calhoun
Jul 19, 2018 -

Gerald Subaru of Naperville responded

Thank you for the excellent review! Jeff is a wonderful member of our team and it's great to hear that he provided a fantastic buying experience. I will gladly share your kind words with him and be sure to let us know if we can help with anything else in the future. Sincerely, Alec McKean - General Manager

July 18, 2018

Great First Car Buying Experience After reading horror stories about dealerships and buying a car, I was prepared to battle it out to get a decent price for a used car. After my wife a More

by Jim2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mazany, Marie Stepanek
Jul 19, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving this truly exceptional feedback. Kelly and our team work incredibly hard to exemplify our commitment to customer care. I'm glad to hear that you had a wonderful buying experience and I will happily share your compliments with the team. Congratulations on your new Subaru and always feel free to reach out with any questions or auto needs in the future. Sincerely, Alec McKean - General Manager

July 18, 2018

My dealer went the extra mile for me Mike Price made my experience an enjoyable one. Over the course of two weeks - from first test drive to the last- Mike answered all the questions I ha More

by Jalt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nino McMorris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

July 17, 2018

Subaru Ascent The Team at Gerald Subaru went the extra mile to make sure all my questions were answered, made the purchase process smooth and seamless as well as pr More

by BReed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pryor, Stephen Cook, Jeff Walker
Jul 18, 2018 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review! We appreciate you giving us the opportunity to earn your repeat business. Our team works hard to provide a truly exceptional experience to each and every guest. Thank you for your recommendation and always feel free to reach out with anything else in the future. Sincerely, Alec McKean - General Manager

July 16, 2018

My used car buying experience My wife and I stopped in to this dealership to look at some used vehicles. Our sales person, Mike, asked us what we were looking for and focused in o More

by Nathan Beitler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monomoy Ghosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike, Tim Murray, Michael O'Brien
Jul 17, 2018 -

Gerald Subaru of Naperville responded

We appreciate the truly exceptional words. We look forward to seeing you again in the future! Sincerely, Alec McKean - General Manager

July 16, 2018

Great experience...and new Crosstrek! Worked with salesperson Russ Harris. Russ was knowledgeable, professional and friendly. He listened to me and was patient with my questions and with m More

by MandM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Anthony Mazany, Russ Harris
Jul 16, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review! Congratulations on your new Subaru! It's great to know that Russ was able to provide you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

July 14, 2018

Gerald Subaru for a second time! Thanks for the help with buying our Second Subaru from Gerald Subaru looking for a third in a couple more years! Thanks again for the help. More

by Mike_schuler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anna Smith
Jul 16, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Alec McKean - General Manager

July 14, 2018

First time purchase at a car dealership This was my first time buying a new car at a dealership and the first time purchase of a Subaru. It was an easier experience than I had anticipated. More

by Chicagogirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marie Stepanek, Tim Murray, Jeff Walker
Jul 16, 2018 -

Gerald Subaru of Naperville responded

It was a pleasure to read about your first buying experience! Congratulations on your new Subaru! It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, Alec McKean - General Manager

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