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Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews
Gerald Subaru Naperville is the only Subaru dealer in Chicagoland to offer Gerald's Exclusive Lifetime Warranty on All New Vehicles and Select Used. Unlimited Time Unlimited Miles Good Anywhere in the USA. See dealer for details. Our service center has only factory trained technicians who have years of experience working on Subaru's and Kia's. We have a Body Shop on the premises to restore your vehicle to its original factory finish after a major accident or take care of those annoying shopping cart dings. Visit us at Geraldsubarunaperville.com.
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2379 Aurora Ave.

Naperville, IL

60540

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Showing 3,066 reviews

July 22, 2018

Purchase of 2017 Subaru Forester All six of my last car purchases have been Subaru's. The salesman this time was Russ Harris who was most pleasant to work with. He and sales manager More

by dick&louise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Thongphadith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Harris
Jul 23, 2018 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

July 21, 2018

Overall solid experience I'm basing this off of experiences at two different dealers where we've purchased Subarus in the last 4 years. Overall, both experiences were very so More

by tdahl824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abid Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Murray
July 20, 2018

Gerald Subaru / Jeff Walker I have purchased and leased a number of vehicles from Jeff Walker and have always found him to be very helpful and trustwortky. I highly recommend bot More

by jayman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Jul 23, 2018 -

Gerald Subaru of Naperville responded

Reviews like yours are truly a breath of fresh air! Jeff is truly an invaluable asset and we appreciate everything that he does. I will be sure to pass on your very kind compliments and I encourage you to stop by if there is anything else that we can do for you. Sincerely, Alec McKean - General Manager

July 19, 2018

lucky Irish Came in looking for a slightly used car, had been given the run around much of the day. What a pleasure it was running into Gerald Subaru of Napervi More

by lucky Irish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Jeff Walker
Jul 19, 2018 -

Gerald Subaru of Naperville responded

We appreciate you taking the time to write this fantastic review. It's great to hear that Jeff and the team provided a truly exceptional buying experience. I will gladly extend your compliments to him. Congratulations on your purchase and be sure to let us know if we can help with any other automotive needs in the future. Sincerely, Alec McKean - General Manager

July 19, 2018

Great Team I have been buying cars since I was 17, on my own. I have seen and experienced the good, bad and ugly on the American automotive scene. The Gerald Sub More

by LarryFuhrer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Cynthia Barratt, Stephen Cook, Russ Harris
Jul 23, 2018 -

Gerald Subaru of Naperville responded

Larry, thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Alec McKean - General Manager

July 19, 2018

Second Subaru Mike was a huge help to us. He explained things well. He was patient with our questions. He helped us understand the technology in our new car. We wil More

by Subarucgdj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael O'Brien
Jul 23, 2018 -

Gerald Subaru of Naperville responded

Hi and thank you for the great feedback! I am happy to hear that you have enjoyed your visit here at our dealership! Mike is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Alec McKean - General Manager

July 19, 2018

Great car buying experience This was my first experience purchasing a Subaru and Jesse informed me, stayed late to close the deal and offered honest car pricing. I definitely re More

by Ken F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for letting others know about your truly exceptional experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Alec McKean - General Manager

July 19, 2018

Smooth Jesse is knowledgeable and friendly. He answered all my questions in a timely manner and made the experience easy. I would buy a Subaru from him all t More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2018 -

Gerald Subaru of Naperville responded

Thank you very much for taking the time to leave us this truly exceptional review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Alec McKean - General Manager

July 19, 2018

Great service and support First time buyers and new to the area, but had a Fantastic experience, and would purchase from Jesse at Gerald again. Very friendly and helpful. W More

by cr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2018 -

Gerald Subaru of Naperville responded

Thank you for the feedback! We are happy to hear about your positive experience at Gerald Subaru of Naperville, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Alec McKean - General Manager

July 19, 2018

Awesome!! Great job! Excellent service. Everyone was nice to me. Sales person, Mr. Jesse Bush, he offered me great deal with nice used car. It was first time to More

by 012198usa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2018 -

Gerald Subaru of Naperville responded

Thank you for your review and for your recommendation. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

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