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Gerald Kia of North Aurora

North Aurora, IL

Overview
Reviews
4.8
727 Reviews
Call Dealership (630) 907-0770
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201 Hansen Boulevard

North Aurora, IL

60542

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Showing 727 reviews

August 06, 2023

Best customer service, really polite and respectful. Very helpful in some many ways and treat you very well. Highly recommend More

by brandonmd201017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Kainz, Ed Mierzycki, Adil Fadlelmula
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Aug 09, 2023 -

Gerald Kia of North Aurora responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs I can assist you with, please don't hesitate to call me or stop by. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

August 03, 2023

Great experience and great people ! I will definitely be coming back and recommending to others More

by yazmeeng.alexis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keevin Pullen
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Aug 08, 2023 -

Gerald Kia of North Aurora responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

July 31, 2023

AWESOME dealership! Everyone is so helpful and knowledgeable about every car! Salesman ,Ray, is the best More

by Kassi1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raynier Dino
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Aug 03, 2023 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

July 31, 2023

Got a text that the car I wanted was in stock. Went to the dealership and asked for the sales guy that I talked to previously. Turns out he quit. Got another guy who was not all that friendly. Def More

by Sjaenicke
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Na
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Aug 03, 2023 -

Gerald Kia of North Aurora responded

Here at Gerald Kia of North Aurora, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. I will be contacting you shortly to discuss your experience. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

July 24, 2023

Gina was incredibly helpful! She was great to work with from start to finish and even found us our wanted vehicle a whole month before promised! More

by the urgero fam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gina Esposito
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Jul 27, 2023 -

Gerald Kia of North Aurora responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Gina's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

July 15, 2023

Adil, the sales person, was extremely knowledge and helpful in explaining features and accommodating to work with. More

by nategrover8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adil Fadlelmula
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Jul 19, 2023 -

Gerald Kia of North Aurora responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

July 13, 2023

Adil was perfect to work with! He was a great help, and he assisted with finding my dream car. I would highly recommend to everyone! More

by Courtney Alexander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adil Fadlelmula
Report | Print
Jul 18, 2023 -

Gerald Kia of North Aurora responded

Courtney, I cannot thank you enough for your wonderful review of Gerald Kia of North Aurora and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

July 12, 2023

The salesman did not seem happy to be helping up. He was texting about food while we were doing a test drive and asking question. He seemed to be checking his phone a lot. We did not feel like he was More

by daryllong2012
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Martin Martinez
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Jul 17, 2023 -

Gerald Kia of North Aurora responded

Daryll, I appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. I will be contacting you shortly to discuss your experience. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

July 10, 2023

Martin Martinez the sales guy was very friendly and explained everything very well. Although they were many aspects I did not understand completely he was able to simplify everything. More

by Jesus D Gonzalez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Martinez
Report | Print
Jul 13, 2023 -

Gerald Kia of North Aurora responded

Jesus, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 20, 2023

Very clean, everyone is very welcoming and attentive. Martin and Bernardo were amazing and extremely helpful. More

by Haley.szubert
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bernardo , Martin Martinez
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Jun 23, 2023 -

Gerald Kia of North Aurora responded

Thank you for writing this amazing review for our team! I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

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