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Gerald Kia of North Aurora
North Aurora, IL
721 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 13, 2016
Best shopping experience Hands down best shopping experience I have ever had with a car. I totaled my car and was just looking at the moment because I didn't have the check fr Hands down best shopping experience I have ever had with a car. I totaled my car and was just looking at the moment because I didn't have the check from the insurance yet. No one pushed to get me into a vehicle immediately. They were completely understanding and totally friendly. Everyone joked around like we were friends instead of customers. They did call and email to check on us but never pushed to come in. I felt as though it was just to check how we were doing more than it was a push to come in as other dealerships did. They even matched other prices. I have never had such a quick easy friendly experience. Jason totally understood my needs and didn't try to push for something more expensive or more fancy. He sat and explained everything in my car and made sure I was happy before I left. More
by hmr7706
Employees Worked With
Jason Kormos, Joe Lara
March 13, 2016
very helpful and informative dan rudnicki our salesman went above and beyond expectations in helping us find a good reliable veachile at a great price..very people person friendl dan rudnicki our salesman went above and beyond expectations in helping us find a good reliable veachile at a great price..very people person friendly More
by catwoman
Employees Worked With
Daniel Rudnicki, Brian Shewalter
March 10, 2016
Kia Fan For Life!! My lease was up in May and my plan was to buy it out and keep my Sprortage forever. One phone call from Ed changed all that. Working with him was suc My lease was up in May and my plan was to buy it out and keep my Sprortage forever. One phone call from Ed changed all that. Working with him was such a great experience, he really knows his stuff! I walked out with a 2017 Kia Sportage that has every feature I wanted and stayed within the my budget. His goal was to make me happy and he suceeded beyond his wildest dreams. I highly recommend Ed and Gerald Kia in North Aurora. I am a Kia fan for life!! More
by jap564
Employees Worked With
Ed Mierzycki, Sean McKane
March 09, 2016
Horribly dishonest I have purchase 3 new cars in the last five years and thought the days of dishonest and manipulative dealerships were a thing of the past. That was un I have purchase 3 new cars in the last five years and thought the days of dishonest and manipulative dealerships were a thing of the past. That was until my interactions with Gerald Kia of North Aurora last night. The dishonesty and manipulation was systematic and coordinated. It began with the initial phone call where the sales manager told me that they had a red 2016 Sportage on the lot. I later found out that Kia does not even make the 2016 Sportage in red. However, according to Joe, they had cherry red as well as a Merlot color. I had done a fair bit of homework, getting a specific quote paired with an actual VIN from truecar,com so I was prepared to get the vehicle in a no haggle manner. Upon arriving, I was presented with a "Black Cherry" Sportage for test drive. Make no mistake...Black Cherry is undeniable Black. We stated that we would test drive the black car while Joe scoured the planet for an actual red sportage (which does not exist). The test drive was fine. We proceeded with negotiations on a silver sportage and the typical old school dealership, back and forth negotiations ensued. It was anything but the no haggle experience as described by truecar.com. They started with a $2000 higher base price then I was quoted online. They also pulled out all the old tricks trying to tack $1500 costs for the plastic door protector strips and wheel locks that "are extras already installed". During the negotiations, an ancillary sales person assured me that he had only seen a red 2016 Sportage in very rare circumstances and only at the highest trim levels and that Kia does not even advertise that they manufacture that color. Finally, I dealt with the sales manager himself and went through line item detail for the online quote I received. He acquiesced in an exasperated manner completely incredulous at the unheard of deal I was getting. Then the usual attempts at up sells of interior and exterior coatings for a mere $2500. Then of course there was financing. Prior to going to the dealership, I was assured I could get the 72 month, %1.9 financing AND all the available rebates. The sales manager attempted to claim that it was financing OR the rebates. When challenged he finally admitted that the financing was available with a no Kia motors financier enabling both the rate and rebates. Then I was passed to the finance guy who wanted to sell me the extended bumper to bumper warrantee for $1800. When I declined I was characterized as a wreckless risk taker. In all, it was a fun and tiring experience. If you go to this dealership, lured by favorable online quotes, be prepared with detailed quote info and be ready to challenge them at every step of the process. Car dealership dishonesty and manipulation are alive and well at Gerald Kia of North Aurora. More
by tlavelle
Employees Worked With
Joe Lara
March 06, 2016
Awesome experience Had a great experience at this location. From the time we walked in Ben was very helpful in trying to help us with the budget we had. I never felt ove Had a great experience at this location. From the time we walked in Ben was very helpful in trying to help us with the budget we had. I never felt overwhelmed or that I had to buy a car. We got a great deal on a car and I left happy!!! Ben has a great personality, it was a pleasure to work with him. More
by M.Miner
Employees Worked With
Ben Jenkins, Sean McKane
March 03, 2016
Great Experience It all started with a return call from Sean McKane. A few days later we were purchasing our first Kia from Fabian Murphy. It was refreshing to have a It all started with a return call from Sean McKane. A few days later we were purchasing our first Kia from Fabian Murphy. It was refreshing to have a salesperson with a full working knowledge of ALL the vehicles in Kia's lineup. No pressure, just plenty of helpful information that allowed us to make the best decision for our family. Thanks to both Sean and Fabian for their professionalism!!! More
by graci1234
Employees Worked With
Fabian Murphy, Sean McKane
March 03, 2016
another great experience with a new salesman!!!! I took my vehicle into these guys in less than decent shape. They gave me what I felt was a great price on a vehicle that needed some serious wor I took my vehicle into these guys in less than decent shape. They gave me what I felt was a great price on a vehicle that needed some serious work!! I ended up purchasing a 2016 Kia Forte. Although the dealership closed at 9, Ed and Brian stayed patient with me and were all about making my experience the best one!!!! We did not close our deal until almost 11 P.M. These two went way above the call of duty to help me out. Thank you and please keep doing what you are doing. Loyal 3rd time buying from Gerald customer, Jeff Heine More
by mph20506
Employees Worked With
Brian Shewalter, Ed Mierzycki
February 25, 2016
Ask For Ed! I can't say enough about our experience here. Our salesman Ed Mierzycki was professional and very knowledgeable. We didn't feel pressured here like w I can't say enough about our experience here. Our salesman Ed Mierzycki was professional and very knowledgeable. We didn't feel pressured here like we did at other dealers and the entire staff was incredible. Ed answered all of our questions and we felt well informed when we made our purchase . I wont hesitate to buy here again. Ed has been wonderful at following up and making sure we're happy and has made himself accessible if we have any questions. The most comfortable car buying experience out there in my opinion. Great staff. More
by RK
Employees Worked With
Ed Mierzycki
February 25, 2016
True Car Dealer ? Great Price anyway! We had done our research and used True Car as leverage as this Dealer was stated on the site to honor these prices. First, I will have to say the Sale We had done our research and used True Car as leverage as this Dealer was stated on the site to honor these prices. First, I will have to say the Sales Consultant Micheal Cabalero was knowledgeable and professional however when they state things like No-Haggle ... Don't believe this. They didn't want to honor the true car price by saying the incentives are not included so the True Car price is higher. Well, in the terms and conditions it was clear this was not true and when I showed them and spoke about contacting the True Car assistant they changed the price by admitting a so called error. Then, we had a 2002 Pontiac Grand Am trade in that if I had to do it over again, I would have donated the car and got more value by listing as a write off on my taxes. Oh well, my fault for that one. If you have an older car, do not trade it in at this dealer. Dempsey Dodge was the most fair at offering a reasonable value and were the most casual and friendly ... wish they sold KIA's. The finance guy was a bit pushy on the extras but that was expected. Remember the extras are overpriced, but who am I to tell you not to get them? Do the research first and see all the facts! All I have to say is come armed with words of facts and read terms before you sign and get the best deal. Don't get mad, upset; just use words to negotiate as it's hard to argue with facts and research. Hope this helps someone. I did end up getting a great price but would have paid $2500 more if I didn't do my research and spoke up. I wouldn't say absolutely don't go, but just be ready for an old fashioned "Used Car Salesman" approach! More
by Everett B
Employees Worked With
Michael Caballero
February 25, 2016
vickyg99@yahoo.com They were awesome to us. Very helpful. Funny, friendly sales they went out of there way to get better financing after we had already signed. I will bu They were awesome to us. Very helpful. Funny, friendly sales they went out of there way to get better financing after we had already signed. I will buy here again. Great price on car with warranties too. More
by Vickyg99
Employees Worked With
Brian Shewalter, Ben Jenkins, Sean McKane
