Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gerald Kia of North Aurora
North Aurora, IL
726 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 726 reviews
March 22, 2016
Amazing customer service! Extremely fast and efficient. Dan was very patient and helped me reduce the price of my used Kia by over 2000$ he seemed very determined to help me get to a price point that I was Dan was very patient and helped me reduce the price of my used Kia by over 2000$ he seemed very determined to help me get to a price point that I was comfortable with. More
by Tony1337
Employees Worked With
Daniel Rudnicki
March 22, 2016
Friendly.Helpful.Easygoing. Jason was extremely helpful and friendly. He was professional and not pushy. They worked with me to get a payment I was comfortable with and I couldn' Jason was extremely helpful and friendly. He was professional and not pushy. They worked with me to get a payment I was comfortable with and I couldn't be happier. Great group of people. I will definitely come back! Thank you!!! More
by Missy76
Employees Worked With
Jason Kormos
March 22, 2016
Great experience This dealership was wonderful. I dealt with Fabian and he was very helpful and supportive when I was looking for a car as well as buying the car. This This dealership was wonderful. I dealt with Fabian and he was very helpful and supportive when I was looking for a car as well as buying the car. This was my first time buying a car and he walked me through everything and explained everything very well to help me better understand what was going on and what was going to happen. More
by Elizabeth Zhe
Employees Worked With
Fabian Murphy
March 21, 2016
Amazing Service, Even Better Staff I went in fearing the car buying process and left completely stress free and confident in my decision. Ed Mierzycki is now a friend because of how gr I went in fearing the car buying process and left completely stress free and confident in my decision. Ed Mierzycki is now a friend because of how great he treated me. Who can say they became friends with their car salesman? Everyone at the dealership was polite, prompt and courteous. Ed was extremely knowledgeable and talked through every detail and did so without sounding boring or monotonous. I have already told a bunch of people to consider him and Gerald Kia for their next purchase...and I will be going back when it's time to upgrade! I would have given this experience 10 stars out of 5 if I had the ability to. Brian the finance manager was awesome also. He and manager Shane McKane got me the best rate for my situation and made sure I could afford payments. Brian also discussed the extended warranty options and really knew his stuff. More
by kiolbasa1
Employees Worked With
Brian Shewalter, Ed Mierzycki, Sean McKane
March 16, 2016
Great guys to deal with I have bought cars for many years and this is probably the best experience I have ever had. Ed Mierzycki was my sales person and he was awesome. He kn I have bought cars for many years and this is probably the best experience I have ever had. Ed Mierzycki was my sales person and he was awesome. He knew his product, was not pushy, was very personable and attentive to my wants and concerns. Now I have seen that with other people while buying a car but Ed went beyond that. Most of the time after the sale, the salesperson kind of "forgets" you a bit, but not Ed. Any question or problem I have----boom----when can I help you---now thats service !! Also, Ed was not available for question I had the day after I bought my car. I spoke with Ben and he was with a customer and told me he would call back in an hour. After I hung up I thought there is no way he is going to call back, he'll forget I called----nope!---he called in about 1 hour and was very helpful and pleasant. Now thats team work ! More
by SXL Turbo
Employees Worked With
Ed Mierzycki
March 13, 2016
Best shopping experience Hands down best shopping experience I have ever had with a car. I totaled my car and was just looking at the moment because I didn't have the check fr Hands down best shopping experience I have ever had with a car. I totaled my car and was just looking at the moment because I didn't have the check from the insurance yet. No one pushed to get me into a vehicle immediately. They were completely understanding and totally friendly. Everyone joked around like we were friends instead of customers. They did call and email to check on us but never pushed to come in. I felt as though it was just to check how we were doing more than it was a push to come in as other dealerships did. They even matched other prices. I have never had such a quick easy friendly experience. Jason totally understood my needs and didn't try to push for something more expensive or more fancy. He sat and explained everything in my car and made sure I was happy before I left. More
by hmr7706
Employees Worked With
Jason Kormos, Joe Lara
March 13, 2016
very helpful and informative dan rudnicki our salesman went above and beyond expectations in helping us find a good reliable veachile at a great price..very people person friendl dan rudnicki our salesman went above and beyond expectations in helping us find a good reliable veachile at a great price..very people person friendly More
by catwoman
Employees Worked With
Daniel Rudnicki, Brian Shewalter
March 10, 2016
Kia Fan For Life!! My lease was up in May and my plan was to buy it out and keep my Sprortage forever. One phone call from Ed changed all that. Working with him was suc My lease was up in May and my plan was to buy it out and keep my Sprortage forever. One phone call from Ed changed all that. Working with him was such a great experience, he really knows his stuff! I walked out with a 2017 Kia Sportage that has every feature I wanted and stayed within the my budget. His goal was to make me happy and he suceeded beyond his wildest dreams. I highly recommend Ed and Gerald Kia in North Aurora. I am a Kia fan for life!! More
by jap564
Employees Worked With
Ed Mierzycki, Sean McKane
March 09, 2016
Horribly dishonest I have purchase 3 new cars in the last five years and thought the days of dishonest and manipulative dealerships were a thing of the past. That was un I have purchase 3 new cars in the last five years and thought the days of dishonest and manipulative dealerships were a thing of the past. That was until my interactions with Gerald Kia of North Aurora last night. The dishonesty and manipulation was systematic and coordinated. It began with the initial phone call where the sales manager told me that they had a red 2016 Sportage on the lot. I later found out that Kia does not even make the 2016 Sportage in red. However, according to Joe, they had cherry red as well as a Merlot color. I had done a fair bit of homework, getting a specific quote paired with an actual VIN from truecar,com so I was prepared to get the vehicle in a no haggle manner. Upon arriving, I was presented with a "Black Cherry" Sportage for test drive. Make no mistake...Black Cherry is undeniable Black. We stated that we would test drive the black car while Joe scoured the planet for an actual red sportage (which does not exist). The test drive was fine. We proceeded with negotiations on a silver sportage and the typical old school dealership, back and forth negotiations ensued. It was anything but the no haggle experience as described by truecar.com. They started with a $2000 higher base price then I was quoted online. They also pulled out all the old tricks trying to tack $1500 costs for the plastic door protector strips and wheel locks that "are extras already installed". During the negotiations, an ancillary sales person assured me that he had only seen a red 2016 Sportage in very rare circumstances and only at the highest trim levels and that Kia does not even advertise that they manufacture that color. Finally, I dealt with the sales manager himself and went through line item detail for the online quote I received. He acquiesced in an exasperated manner completely incredulous at the unheard of deal I was getting. Then the usual attempts at up sells of interior and exterior coatings for a mere $2500. Then of course there was financing. Prior to going to the dealership, I was assured I could get the 72 month, %1.9 financing AND all the available rebates. The sales manager attempted to claim that it was financing OR the rebates. When challenged he finally admitted that the financing was available with a no Kia motors financier enabling both the rate and rebates. Then I was passed to the finance guy who wanted to sell me the extended bumper to bumper warrantee for $1800. When I declined I was characterized as a wreckless risk taker. In all, it was a fun and tiring experience. If you go to this dealership, lured by favorable online quotes, be prepared with detailed quote info and be ready to challenge them at every step of the process. Car dealership dishonesty and manipulation are alive and well at Gerald Kia of North Aurora. More
by tlavelle
Employees Worked With
Joe Lara
March 06, 2016
Awesome experience Had a great experience at this location. From the time we walked in Ben was very helpful in trying to help us with the budget we had. I never felt ove Had a great experience at this location. From the time we walked in Ben was very helpful in trying to help us with the budget we had. I never felt overwhelmed or that I had to buy a car. We got a great deal on a car and I left happy!!! Ben has a great personality, it was a pleasure to work with him. More
by M.Miner
Employees Worked With
Ben Jenkins, Sean McKane
