Gerald Kia of North Aurora

Great place to do business Dan was an excellent person to do business with. He was very knowledgeable about his product. He gave me multiple options and explained the difference Dan was an excellent person to do business with. He was very knowledgeable about his product. He gave me multiple options and explained the differences in trim levels. I feel like he gave me a great deal on the vehicle that i purchased. More

My new go to dealership Between all the warranty's and great staff I would highly recommend gerald auto. Very happy with my vehicle and glad to found this dealer. Between all the warranty's and great staff I would highly recommend gerald auto. Very happy with my vehicle and glad to found this dealer. More

Had a great experience. Ryan Henderson was great Great experience at this dealership. Ryan Henderson and all other staff were very easy and wonderful to deal with. They made the process of buying a Great experience at this dealership. Ryan Henderson and all other staff were very easy and wonderful to deal with. They made the process of buying a car very easy. Thanks again to all! More

Excellent customer service If you're looking for a new or used car then go see Dennis at Gerald Kia in North Aurora at the Auto Mall. Dennis has a great sense of humor and he'll If you're looking for a new or used car then go see Dennis at Gerald Kia in North Aurora at the Auto Mall. Dennis has a great sense of humor and he'll feel like a friend instead of somebody selling you a car. Nobody likes buying a car (at least nobody I know) but Dennis sure made it easier, less stressful. More

In the end it turned out OK. It’s the little things. The deal started off well. I’m a long time Gerald customer and have been mostly very happy with them. My fiancée was gettin It’s the little things. The deal started off well. I’m a long time Gerald customer and have been mostly very happy with them. My fiancée was getting an oil change on her lease and they offered her a good deal to trade it in. Done once new car in the books. Tom makes a pitch to get me to upgrade and I pass as I’m looking for a 2017 Honda Ridgeline, my lucky day they just had one traded in. We make a deal and I go into finance and finish it out. That’s when it goes south. Between then and now it went from what I recall “has both keys” to “I said it should have both key, not that it did”, and “I’ll have to call the customer who traded it in to get the other. I go in a couple days later to drop off my and my fiancée second set of keys and he said he’s got a message into the customer and is waiting on a call back. Last I heard for Tom. Stopped in yesterday after a couple weeks of silence and the sales manager has to call Tom and then I get the story of the customer either didn’t have wouldn’t turn over the second set. Tom didn’t even have the decency to call me back to tell. If you choose to buy from this dealer make sure you insist on seeing everything before you buy. Personally, my next car will be elsewhere. If they lose my trust over the little things, what’s going to happen on something bigger.. 6/20/2017 Follow up: Dealer sales manager contacted me and made it right. Never did get a call from the sales person. Overall I'm happy with the resolution. I will likely do business with them again. More

Wonderful experience We went to Gerald Kia with pretty much of an idea do buy if they could meet our needs and financial requirement. We were greeted by one of the manage We went to Gerald Kia with pretty much of an idea do buy if they could meet our needs and financial requirement. We were greeted by one of the managers who hooked us up with Rusty Clark who was one of the sales people. He was new but was easy to do work with. Needles to say we ended up buying a Soul and are very happy with the deal we got. Eddy the finance guy was wonderful as well, no xx, just to the point and explained everything in an easy to understand way. I would and will recommend this dealership to anyone I know who may be looking for a new or used car, In my opinion they are honest and go out of there way to make you comfortable. There was no high pressure sales tactics, They were great. More

Wonderful Car Shopping Experience! While our current van was getting its oil change at Kia, we decided to browse their car inventory because we knew our family needed another vehicle. W While our current van was getting its oil change at Kia, we decided to browse their car inventory because we knew our family needed another vehicle. We were set up with an amazing sales consultant very shortly. Upon the first hello and handshake, we wouldn't have wanted to work with any other sales guy! Tom was so friendly and and worked with us so well. He was patient in answering all of the questions we had and gave us plenty of information on each car! We looked at multiple vehicles and test drove a couple throughout the course of 3 different days. We were drawn back to this dealership because of Tom's humor and personality and in the great ways he assisted us! He made us feel like family. The end of the story: we purchased a great used vehicle the day it came onto the lot .. But we would not have known about this car if Tom hadn't called us about it! We were so pleased with the entire dealership of Gerald! Our family may need a 4th vehicle due to teen drivers. We will not go to any other dealership than Gerald, or work with any other sales consultant than Tom! Our experience with Gerald was more than we could have asked for! We will definitely be recommending this dealer and Tom to others we know! Gerald also exclusively offers lifetime warranties (for specific things) on all new vehicles and select used vehicles! Another amazing reason we loved working with Gerald! All in all, our experience was exceptional! We look forward to shopping for the next car! More

Amazing This is my second vehicle from this dealership. They are simply amazing. Both visits have been quick fast and efficient thanks to Ed Mierzycki,he is t This is my second vehicle from this dealership. They are simply amazing. Both visits have been quick fast and efficient thanks to Ed Mierzycki,he is truely amazing. Not your typical salesman... He sincerely wants to help. Every time I need and auto Gerald KIA in North Aurora is where I will be. Can't forget about Dan Rudnicki he helped and was so excellent. More

New Kia Optima. Tom Weincek was an absolute pleasure to work with during my recent vehicle purchase visit at Gerald Kia in Noorth Aurora, IL. Tom was attentive to ou Tom Weincek was an absolute pleasure to work with during my recent vehicle purchase visit at Gerald Kia in Noorth Aurora, IL. Tom was attentive to our needs, negotiations and questions. He went above and beyond. Very knowledgeable about all the cars he was selling. If you're going to visit the store recommend asking for Tom. Thank you Tom. More

Staff was a real pleasure to work with. Tom Wiencek was a real pleasure to work with. He is very knowledgeable and informative. Ferris Spikener, Finance Manger was also a great help. Great Tom Wiencek was a real pleasure to work with. He is very knowledgeable and informative. Ferris Spikener, Finance Manger was also a great help. Great dealership, pressure free. More