Gerald Kia of North Aurora

Excellent ! Came in looking for a used car , and walked out exceptionally happy !! Rusty was excellent ! He worked with us and was extremely patient ! He went abo Came in looking for a used car , and walked out exceptionally happy !! Rusty was excellent ! He worked with us and was extremely patient ! He went above and beyond with follow ups to make sure we were satisfied !!! More

Memorable car experience Thomas Wiencek helped me pick out my first car that fits me perfectly! Although I was indecisive in the beginning, Tom was exceptionally patient with Thomas Wiencek helped me pick out my first car that fits me perfectly! Although I was indecisive in the beginning, Tom was exceptionally patient with me. He explained the key differences between both cars and explained to me which car would better suite my needs. Tom also kept me and my grandmother entertained while we were there. I would recommend asking for Tom Wiencek as soon as you walk through the doors at Gerald Kia in North Aurora! Keep up the great work Tom! More

Ryan doesn't push you, he listens and helps you. Buying a car can seem like walking into a lions den. Not with Ryan though. My 88yr old Grandma was in need of a car and no longer wanted a large van Buying a car can seem like walking into a lions den. Not with Ryan though. My 88yr old Grandma was in need of a car and no longer wanted a large van. We needed a car that was easy to get in and out of, as well as some more details. Ryan showed us what he had on site that day, when we came back the next day he had made a line up of other makes and models that would fit my grandma's need. He truly showed he cared for her needs and wanted to help. There was no pressure from him towards any specific car. Ill be sure to be speaking with him on my next purchase. More

Couldn't have been easier or more pleasant No one likes the car buying experience and Ryan Henderson and Ed Mierzycki realize that and literally asked us 'how can we make this experience easier No one likes the car buying experience and Ryan Henderson and Ed Mierzycki realize that and literally asked us 'how can we make this experience easier for you and in the least amount of time possible'. We appreciated hearing that, especially the part about 'in the least amount of time possible'. Ryan was a wonderful salesman to work with. He was curious as to what we were looking for and was very quick to get the keys to the vehicle we wanted to test drive and he was also respectful when we told him we wanted to look at one other vehicle in another dealership in the automall. When he asked why we wanted to look at another vehicle if we liked the Santa Fe so much we said that we just wanted to be sure in our decision. He said its important to be sure about our choice and didn't try to talk us out of not going to look at the other vehicle. Ryan and everyone we worked with at Gerald was polite, friendly, knowledgeable and down to earth which was a nice change pace considering what many car salesmen are like (not at Gerald though). I would definitely refer friends and family to Gerald Kia and specifically to Ryan. Also, Fabian in Finance was awesome too. More

People are very personable there. My wife and I were blessed to have very personable service. The people were there to serve us.They answered all our questions and took time with us. My wife and I were blessed to have very personable service. The people were there to serve us.They answered all our questions and took time with us. More

Great place to do business Dan was an excellent person to do business with. He was very knowledgeable about his product. He gave me multiple options and explained the difference Dan was an excellent person to do business with. He was very knowledgeable about his product. He gave me multiple options and explained the differences in trim levels. I feel like he gave me a great deal on the vehicle that i purchased. More

My new go to dealership Between all the warranty's and great staff I would highly recommend gerald auto. Very happy with my vehicle and glad to found this dealer. Between all the warranty's and great staff I would highly recommend gerald auto. Very happy with my vehicle and glad to found this dealer. More

Had a great experience. Ryan Henderson was great Great experience at this dealership. Ryan Henderson and all other staff were very easy and wonderful to deal with. They made the process of buying a Great experience at this dealership. Ryan Henderson and all other staff were very easy and wonderful to deal with. They made the process of buying a car very easy. Thanks again to all! More

Excellent customer service If you're looking for a new or used car then go see Dennis at Gerald Kia in North Aurora at the Auto Mall. Dennis has a great sense of humor and he'll If you're looking for a new or used car then go see Dennis at Gerald Kia in North Aurora at the Auto Mall. Dennis has a great sense of humor and he'll feel like a friend instead of somebody selling you a car. Nobody likes buying a car (at least nobody I know) but Dennis sure made it easier, less stressful. More

In the end it turned out OK. It’s the little things. The deal started off well. I’m a long time Gerald customer and have been mostly very happy with them. My fiancée was gettin It’s the little things. The deal started off well. I’m a long time Gerald customer and have been mostly very happy with them. My fiancée was getting an oil change on her lease and they offered her a good deal to trade it in. Done once new car in the books. Tom makes a pitch to get me to upgrade and I pass as I’m looking for a 2017 Honda Ridgeline, my lucky day they just had one traded in. We make a deal and I go into finance and finish it out. That’s when it goes south. Between then and now it went from what I recall “has both keys” to “I said it should have both key, not that it did”, and “I’ll have to call the customer who traded it in to get the other. I go in a couple days later to drop off my and my fiancée second set of keys and he said he’s got a message into the customer and is waiting on a call back. Last I heard for Tom. Stopped in yesterday after a couple weeks of silence and the sales manager has to call Tom and then I get the story of the customer either didn’t have wouldn’t turn over the second set. Tom didn’t even have the decency to call me back to tell. If you choose to buy from this dealer make sure you insist on seeing everything before you buy. Personally, my next car will be elsewhere. If they lose my trust over the little things, what’s going to happen on something bigger.. 6/20/2017 Follow up: Dealer sales manager contacted me and made it right. Never did get a call from the sales person. Overall I'm happy with the resolution. I will likely do business with them again. More