Gerald Kia of North Aurora

Best customer service I am glad to be one of your customers, Mr. Adil worked hard to make me satisfied, he so helpful with a nice and beautiful smile I am glad to be one of your customers, Mr. Adil worked hard to make me satisfied, he so helpful with a nice and beautiful smile More

I do like the way how they’re work This is one of the best customer experience services I have ever had. We had spoken to them to figure out a deal before we arrived When we got there This is one of the best customer experience services I have ever had. We had spoken to them to figure out a deal before we arrived When we got there The car I wanted was ready to go upon my arrival. It was such a quick and painless experience, and everything we had discussed on the phone was followed through on. Shout out to Adil fadlelmula You are the best More

Very Helpful Extremely helpful with a large selection! Adil was a great salesman, he was eager to satisfy our needs. With many dealerships in one location the Extremely helpful with a large selection! Adil was a great salesman, he was eager to satisfy our needs. With many dealerships in one location there was a large selection to choose from. More

Great service and attitude This is a great dealer that can guarantee you finding something worth purchasing. Adil is a great salesman and takes the time needed with a positive a This is a great dealer that can guarantee you finding something worth purchasing. Adil is a great salesman and takes the time needed with a positive attitude to help you find either what your looking for or making sure you have choices to choose from. This dealer is lucky to have such employee in there team. More

Trust is hard to come by in the car service world Took 3 unreturned voicemails and an online service request to get an appointment to get a recall taken care of. Got a $410 quote to fix a door hand Took 3 unreturned voicemails and an online service request to get an appointment to get a recall taken care of. Got a $410 quote to fix a door handle, because the part I needed was “updated by the manufacturer” and the whole assembly needed to be replace. 5 minutes on google and I have the $12 part I need and watched a 5 minute video on how to replace it. When I asked about he price, I was told it was mostly for labor because the door panel needed to be removed and wiring needed to be fix and what not. None of which needs to be done. Doesn’t really matter cause they didn’t have the parts and needed to order them anyway. Seems like a Kia service center would have Kia parts, but what do I know. The quote was also changed 3 times. When I called to ask about the price, suddenly it went down. When I told them don’t bother, I’ll just come pick up the car, it went down again. This kind of stuff makes it hard to trust these guys. My review would have been 2 stars, just because Jaime was friendly, but the free “crystal clear” car wash on my receipt twice, didn’t even get the mud and bird s*** off anything but the hood. More

My 3rd Sorento purchase from Matthew at Gerald Kia I know I can count On Matthew to be very competitive with pricing and to make it as painless of a process as possible. I have already purchased 3 new I know I can count On Matthew to be very competitive with pricing and to make it as painless of a process as possible. I have already purchased 3 new Sorento's from him and will continue to do so. Gina was extremely helpful and patient throughout the process. More

Positive Experience Adil Fadlelmula was extremely helpful in helping us put together a deal to do a lease buyout. He is personable, I feel he's honest and most importantl Adil Fadlelmula was extremely helpful in helping us put together a deal to do a lease buyout. He is personable, I feel he's honest and most importantly he works to make the deal happen. Yes, I did have to put up with all the standard dealer strategies that make car buying so offensive (please bring back Saturn!) but in the end we made it happen. Adil was neither insistent nor pushy. He is a flat out nice guy. More

Everyone was very knowledgeable, helpful, and pleasant! My husband and I were casually looking for a vehicle as mine had a fairly costly repair that needed done before it could be driven again. We were very My husband and I were casually looking for a vehicle as mine had a fairly costly repair that needed done before it could be driven again. We were very impressed with the sales team and Adil in particular as they all took the time to listen to our needs and concerns with purchasing a new-to-us vehicle. We weren't positive that we would find what we were looking for as we were very particular, but they helped us find exactly what we were looking for, and they worked with us to keep it mostly in our budget. They even stayed late so we could finish all the paperwork and answer any questions we had. The kindness seemed genuine and was very much appreciated, especially amidst the general stress of making a big purchase. Thank you Adil and team! More

Whatever happened to customer service This dealer dropped the ball on so many levels. And when called out on them they offered up the most unprofessional excuses. Buying a car there was th This dealer dropped the ball on so many levels. And when called out on them they offered up the most unprofessional excuses. Buying a car there was the stereotypical bad car shopping experience that I thought no longer existed in this day and age of striving for customer satisfaction. More

The best car shopping experience Went last night to see what inventory they had after a sour experience at Ed Napelton Acura in Elmhurst Il and test drove 2 vehicles. The vehicle was Went last night to see what inventory they had after a sour experience at Ed Napelton Acura in Elmhurst Il and test drove 2 vehicles. The vehicle was not exactly matching the criteria we were looking for but we striked a deal and agreed to finalize the purchase today since we were there until almost 11pm. Ed and Gina were very professional,polite,caring and most importantly that we are welcomed!!! Ed went above and beyond to make sure we got a good deal and the price was fair to both of the parties. After this amazing experience I will definitely return back or refer my friends and family. More