Gerald Kia of North Aurora

Keith Marshall so great and patient with us! Walked out with the we love! Thank you such a friendly dealership! Walked out with the we love! Thank you such a friendly dealership! More

Very professional very helpful great staff Martin and Dan were amazing 100 percent recommend thank you. were amazing 100 percent recommend thank you. More

Friendly staff and sales person assist us well in our forever car and making sure we were taken care of at all times. forever car and making sure we were taken care of at all times. More

Very knowledgeable staff that are looking out for your best interests. A very easy car buying experience. best interests. A very easy car buying experience. More

Very clean dealership. James Vanacora was friendly and took the time to go over the vehicle and all the features. The sale from start to finish was easy and quick. Very hap James Vanacora was friendly and took the time to go over the vehicle and all the features. The sale from start to finish was easy and quick. Very happy with Kia North Aurora! More

Amazing experience! ! Adil was wonderful and explained all of the car features!Love my new 24 Kia Niro SX Touring!! ! Adil was wonderful and explained all of the car features!Love my new 24 Kia Niro SX Touring!! More

My salesman was very nice and I was so so happy that he was able to help me was able to help me More

I purchased the life time warranty from Gerald Kia North Aurora in December of 2017 when purchasing my 2017, Sportage. We were informed that Gerald Kia "stands by their life time warranty," which is one of Aurora in December of 2017 when purchasing my 2017, Sportage. We were informed that Gerald Kia "stands by their life time warranty," which is one of the reasons we ended up purchasing ANOTHER vehicle from this dealership. When my engine failed on the Sportage while driving home from work I had my car towed to Gerald Kia. I was so grateful I had that "life time warranty" they "stood behind." Four weeks and 1,000 dollars later still no word.... later...I went into the dealership and Richard told me he had not submitted anything to the warranty company. At that time Richard told me my engine had informed me my "spark plug ignited causing low compression." Four weeks, after I contacted the General Manager, John called me and told stated he would submit the request to the warranty company. WHAT, I thought that had been done! Ten minutes later I received a call from John telling me they denied it due to "gaps" in the oil change. Bill (from the warranty co.) told me they denied it because they don't cover "low compression issues," and to read the "fine print." Another important piece of information I was told is, “life time" can also mean "100,000 miles or less." So, four weeks later I have a car that needs a new engine, at my expense for $8, 500.and a warranty that is absolutely worthless. I am beyond disappointed and feel very taken advantage of because I started out promoting and advocating for Gerald Kia because of the life time warranty covering the engine! Needless to say, I will not be returning to purchase another car from Gerald Kia of North Aurora. I will continue to investigate why it took four weeks to even submit a request to the warranty Co. and why I was told different information. Ultimately, I had my car towed to another service mechanic and have already received more information in less than 2 hours then I did in four weeks and 5 days from Gerald Kia. If you ever hear the words "life time warranty" mentioned as an incentive to buy...from Gerald Kia ...RUN!!..., to another dealership, or "read the fine print." More

Everything about this dealership has been wonderful. Martin was very helpful and went the extra mile. Martin was very helpful and went the extra mile. More

Sales rep Jim was very helpful. Bought and EV 6 in June and wife wanted to trade in Toyota Highlander so we bought 2023 Plug in Hybrid Sorento. I reached out to Jim and we worked ou Bought and EV 6 in June and wife wanted to trade in Toyota Highlander so we bought 2023 Plug in Hybrid Sorento. I reached out to Jim and we worked out all the details the same day. Yes - I'll go out of my way to enthusiastically recommend Gerald Kia. More