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Gerald Kia of North Aurora

North Aurora, IL

4.7
738 Reviews

201 Hansen Boulevard

North Aurora, IL

60542

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Showing 738 reviews

June 02, 2021

First truly great experience leasing a new car. Gina was super helpful and was able to find me the perfect Sportage. Other dealerships I've been to have always seemed to treat a single woman as someone who More

by monica.schneider721
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Esposito, Kevin Raymond
Jun 07, 2021 -

Gerald Kia of North Aurora responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 30, 2021

Great service, friendly people! I had an absolutely wonderful experience and I am extremely happy with my new car! Everyone went above and beyond to make sure I was comfortable and was put in the perfe More

by kileyberry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Vanacora, Kevin Raymond
Jun 03, 2021 -

Gerald Kia of North Aurora responded

Kiley, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Gerald Kia of North Aurora's Service Department. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 28, 2021

Aril was a very polite and thoughtful salesman. I appreciated his help very much. My sales consultant asked a lot of questions to understand exactly what I was looking for. More

by ebaltierra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adil Fadlelmula, James Vanacora, Gina Esposito, Damian Nunez, Jordan Travis, Santos Vazquez, Kevin Raymond
Jun 03, 2021 -

Gerald Kia of North Aurora responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with April and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 27, 2021

They were great! Let's face it, car buying sucks...but Gina and Alex made this experience a breeze and fun. I can't say that I've had that kind of car buying experience anywhere else. Thanks you two! More

by jounity36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Esposito, Alex Ortiz
Jun 02, 2021 -

Gerald Kia of North Aurora responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 27, 2021

Just bought a Telluride! Talk to Damian he was so knowledgeable and had great customer service. Stop in and check out the store today! Clean and great location More

by kim.schultz
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tim Slattery, Damian Nunez
Jun 02, 2021 -

Gerald Kia of North Aurora responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 27, 2021

I was completely satisfied with the service and deal that we made on our new Kia. All of the people we felt with at the dealership were helpful in every way to make sure we received the best deal. Everything More

by Robert.flagg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Magana-Celis, Kevin Raymond
Jun 02, 2021 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 25, 2021

This visit was a joke. After calling ahead and confirming with Joe that 2 vehicles were available, I arrived to the dealership 40 minutes later. In summary, Joe acted like he did not remember our phone call More

by jason
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Honorow
Jun 01, 2021 -

Gerald Kia of North Aurora responded

Hello Jason, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 22, 2021

My wife and I bought a beautiful new Seltos S from Ben Barger in the sales department, truly outstanding and very professional! He is my go to guy for all my Kia sales needs! More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Molero, Alex Ortiz, Ben Barger
May 26, 2021 -

Gerald Kia of North Aurora responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 20, 2021

The people at the dealership were all very professional and took care of our needs. Everything was explained completely about both cars that we looked at. Very good job. More

by Robert.flagg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Magana-Celis, Kevin Raymond
May 20, 2021 -

Robert.flagg responded

The people that we worked with were very professional and all were very friendly. Answered any questions we had. Salesman did a great job of explaining everything about both vehicles we looked at. Was very thorough and made sure we were satisfied with the purchase we made. Very good job.

May 25, 2021 -

Gerald Kia of North Aurora responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 25, 2021 -

Robert.flagg responded

Once again the people of Gerald Kia out did themselves. Kevin one of the financial managers called me to say he had found an additional discount that would help lower our monthly payment. There aren’t many dealerships that I know of that would call you after a deal was done to offer you even a better deal. They went over the top to make sure we were completely satisfied. Great job.

May 20, 2021

Super friendly staff who are not trying to make a sale we felt they truly cared about our family and did everything they could to help us stay within budget and had everything we needed. More

by Parker122808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Vanacora, Kevin Raymond
May 25, 2021 -

Gerald Kia of North Aurora responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

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