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Gerald Kia of North Aurora

North Aurora, IL

4.7
721 Reviews

201 Hansen Boulevard

North Aurora, IL

60542

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Showing 721 reviews

June 06, 2021

Oscar and Alex provided me with excellent customer service and exceeded my expectations. They were able to answer my questions and treated me with so much respect. More

by Dorsznatalia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Magana-Celis, Alex Ortiz
Jun 09, 2021 -

Gerald Kia of North Aurora responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

June 05, 2021

ALAN IS THE BEST! Greatest salesmen I’ve ever met. Extremely knowledgeable, professional and efficient. Thank you very much for all of your continuous hard work! More

by Leslie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Romero
Jun 09, 2021 -

Gerald Kia of North Aurora responded

Reviews like yours are truly a breath of fresh air! Alan is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

June 02, 2021

I enjoyed our buying experience in this challenging time with a chip shortage. Jim got us a car to look at and was honest and willing to work with us. More

by bjeralds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Vanacora
Jun 07, 2021 -

Gerald Kia of North Aurora responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

June 02, 2021

First truly great experience leasing a new car. Gina was super helpful and was able to find me the perfect Sportage. Other dealerships I've been to have always seemed to treat a single woman as someone who More

by monica.schneider721
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Esposito, Kevin Raymond
Jun 07, 2021 -

Gerald Kia of North Aurora responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 30, 2021

Great service, friendly people! I had an absolutely wonderful experience and I am extremely happy with my new car! Everyone went above and beyond to make sure I was comfortable and was put in the perfe More

by kileyberry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Vanacora, Kevin Raymond
Jun 03, 2021 -

Gerald Kia of North Aurora responded

Kiley, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Gerald Kia of North Aurora's Service Department. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 28, 2021

Aril was a very polite and thoughtful salesman. I appreciated his help very much. My sales consultant asked a lot of questions to understand exactly what I was looking for. More

by ebaltierra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adil Fadlelmula, James Vanacora, Gina Esposito, Damian Nunez, Jordan Travis, Santos Vazquez, Kevin Raymond
Jun 03, 2021 -

Gerald Kia of North Aurora responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with April and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 27, 2021

Just bought a Telluride! Talk to Damian he was so knowledgeable and had great customer service. Stop in and check out the store today! Clean and great location More

by kim.schultz
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tim Slattery, Damian Nunez
Jun 02, 2021 -

Gerald Kia of North Aurora responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 27, 2021

I was completely satisfied with the service and deal that we made on our new Kia. All of the people we felt with at the dealership were helpful in every way to make sure we received the best deal. Everything More

by Robert.flagg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Magana-Celis, Kevin Raymond
Jun 02, 2021 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 27, 2021

They were great! Let's face it, car buying sucks...but Gina and Alex made this experience a breeze and fun. I can't say that I've had that kind of car buying experience anywhere else. Thanks you two! More

by jounity36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Esposito, Alex Ortiz
Jun 02, 2021 -

Gerald Kia of North Aurora responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

May 25, 2021

This visit was a joke. After calling ahead and confirming with Joe that 2 vehicles were available, I arrived to the dealership 40 minutes later. In summary, Joe acted like he did not remember our phone call More

by jason
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Honorow
Jun 01, 2021 -

Gerald Kia of North Aurora responded

Hello Jason, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

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