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Gerald Kia of North Aurora

North Aurora, IL

Overview
Reviews
4.7
721 Reviews
Call Dealership (630) 907-0770
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201 Hansen Boulevard

North Aurora, IL

60542

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Showing 721 reviews

October 26, 2021

This is our third vehicle purchased at this location. We worked with Westin Hawkins and he was great. Answered all our questions and was up front with everything. The only negative experience was we were th More

by Dde14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Westin Hawkins
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Oct 28, 2021 -

Gerald Kia of North Aurora responded

Hello, thank you for taking the time to leave us this review. We appreciate your business and we look forward to working with you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

October 22, 2021

They follow through with their contracts and Martin was very accomodting while we waited for management More

by collector4949
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Martinez
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Oct 26, 2021 -

Gerald Kia of North Aurora responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

October 21, 2021

Awesome dealership, very Friendly and Knowledgeable staff. No issues whatsoever Thank you Alan and Oscar. More

by khurram mufti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Magana-Celis, Alan Romero
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Oct 22, 2021 -

Gerald Kia of North Aurora responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

October 17, 2021

Great sales rep he was very friendly and nice. I would send people his way More

by Lgirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Slattery, Santos Vazquez
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Oct 20, 2021 -

Gerald Kia of North Aurora responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

October 17, 2021

They are awful! Sold a car that was marked for me by first giving it to their sister dealership. Then I was demeaned by Ed “the BOSS” and finally they attempted to sell me a car I specifically said I di More

by Angry Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Mierzycki, Marcellous Chew
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Oct 20, 2021 -

Gerald Kia of North Aurora responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

October 14, 2021

The staff was helpful and flexible . The young man I worked with was down to earth and listened to my needs . More

by N/A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Vazquez
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Oct 19, 2021 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

October 12, 2021

very good experience, Gina was very helpful and she work very hard to help us get the best deal. More

by zdorsz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Esposito
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Oct 15, 2021 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

October 12, 2021

Most unprofessional dealership I’ve ever been to. I’ve never had to jump through so many hoops just to get a car. I shouldn’t have to contact the salesman MYSELF after being told he’d call me the next day More

by Amanwarren98
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martin Martinez
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Oct 18, 2021 -

Gerald Kia of North Aurora responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

Oct 19, 2021 -

Amanwarren98 responded

It’s already been taken care of elsewhere. Got the EXACT same car for a monthly payment of $200 less than what you guys were trying to charge me AND I only put down $2000 like I wanted to. Whereas, you guys told me I needed $3000 and it was $603 a month. Not only that, but I had to wait to get the car until I was refunded what Martin charged me WITHOUT TELLING ME.

October 11, 2021

Process was very quick and my salesperson, Oscar, was amazing and very helpful! Much appreciated! More

by Austin Reifsteck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Magana-Celis, Jacqueline Pierce
Report | Print
Oct 14, 2021 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

October 04, 2021

The dealer ship was very welcoming and friendly. Everyone there seemed very nice and professional. More

by Nlowe067
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Romero
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Oct 07, 2021 -

Gerald Kia of North Aurora responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

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