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Gerald Kia of North Aurora

North Aurora, IL

4.7
736 Reviews

201 Hansen Boulevard

North Aurora, IL

60542

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Showing 736 reviews

July 16, 2022

Santonio was very professional and everyone I dealt with. Very courtesy staff!!!! One of the best experiences I've had at a dealership no pressure kepp up the great work. More

by Tcole1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Molero, Alex Ortiz, Santos Vazquez, Kevin Raymond, Eric Posejpal
Jul 20, 2022 -

Gerald Kia of North Aurora responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

July 16, 2022

Salesman went above and beyond. This is my 3rd Kia purchase with this dealership. Will always purchase Kia models from this dealer. More

by lucylab728
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Martinez
Jul 20, 2022 -

Gerald Kia of North Aurora responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 16, 2022

A terribly dishonest dealership. Jackie and the general manager are well versed on how to bait and switch. Beware More

by KJS
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Settles, Jacqueline Pierce
Jun 21, 2022 -

Gerald Kia of North Aurora responded

Thank you for taking the time to share your recent experience at Gerald Kia of North Aurora. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 15, 2022

I have been told that i will get approved for a car, then i after i came to the showroom i have been misled by saying I don’t have any credit history, i checked the app and 7 points has been deducted from my More

by Ajmal hussain
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Alan Romero
Jun 21, 2022 -

Gerald Kia of North Aurora responded

Ajmal, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Gerald Kia of North Aurora does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 14, 2022

Jacqueline Pierce from their sales department offered nothing but lies. Pure fabrications just to get us in the door. Pathetic business practices. There were no cars available, there were no incentives ( More

by Mattcar.2022
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacqueline Pierce
Jun 21, 2022 -

Gerald Kia of North Aurora responded

Matt, on behalf of Gerald Kia of North Aurora, I would like to thank you for sharing the details of your recent visit. The experience you describe is not reflective of the standards of our business. At your earliest convenience, please contact me so we can work towards a resolution. I hope to hear from you soon. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 11, 2022

I was very pleased with the dealership and employees. My sales person Gina was very nice and not pushy. It was a positive experience More

by Lynreitz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Mierzycki, Gina Esposito, Santos Vazquez
Jun 15, 2022 -

Gerald Kia of North Aurora responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with Gina and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 07, 2022

Ordered the car in February and it arrives when expected and they kept us up to date throughout the process. More

by kathycatenacci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno, Adil Fadlelmula
Jun 11, 2022 -

Gerald Kia of North Aurora responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 06, 2022

JAMES VANACORA Great salesman recommend looking him up. Financial department be careful, didn’t say what the rates where. More

by m.camastro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Vanacora
Jun 09, 2022 -

Gerald Kia of North Aurora responded

Thank you for the great review! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

May 31, 2022

Very hands on willing to do whatever it takes to negotiate the best deal for the customer More

by Meredithn1117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santos Vazquez
Jun 03, 2022 -

Gerald Kia of North Aurora responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

May 21, 2022

I was recommended to go speak with Gina at Gerald and it was the best decision I made when looking for my new vehicle. More

by Matt Kepes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Esposito, Jacqueline Pierce
May 26, 2022 -

Gerald Kia of North Aurora responded

Matt, we loved reading this review! Happy customers are our aim, and it appears Gina really hit the bullseye. We’ll make sure to share your experience with her, and if you have any further questions or worries, we’re always available to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

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