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Gerald Kia of North Aurora

North Aurora, IL

Overview
Reviews
4.8
722 Reviews
Call Dealership (630) 907-0770
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201 Hansen Boulevard

North Aurora, IL

60542

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Showing 722 reviews

June 14, 2022

Jacqueline Pierce from their sales department offered nothing but lies. Pure fabrications just to get us in the door. Pathetic business practices. There were no cars available, there were no incentives ( More

by Mattcar.2022
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacqueline Pierce
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Jun 21, 2022 -

Gerald Kia of North Aurora responded

Matt, on behalf of Gerald Kia of North Aurora, I would like to thank you for sharing the details of your recent visit. The experience you describe is not reflective of the standards of our business. At your earliest convenience, please contact me so we can work towards a resolution. I hope to hear from you soon. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 11, 2022

I was very pleased with the dealership and employees. My sales person Gina was very nice and not pushy. It was a positive experience More

by Lynreitz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Mierzycki, Gina Esposito, Santos Vazquez
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Jun 15, 2022 -

Gerald Kia of North Aurora responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with Gina and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 07, 2022

Ordered the car in February and it arrives when expected and they kept us up to date throughout the process. More

by kathycatenacci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno, Adil Fadlelmula
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Jun 11, 2022 -

Gerald Kia of North Aurora responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 06, 2022

JAMES VANACORA Great salesman recommend looking him up. Financial department be careful, didn’t say what the rates where. More

by m.camastro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Vanacora
Report | Print
Jun 09, 2022 -

Gerald Kia of North Aurora responded

Thank you for the great review! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

May 31, 2022

Very hands on willing to do whatever it takes to negotiate the best deal for the customer More

by Meredithn1117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santos Vazquez
Report | Print
Jun 03, 2022 -

Gerald Kia of North Aurora responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

May 21, 2022

I was recommended to go speak with Gina at Gerald and it was the best decision I made when looking for my new vehicle. More

by Matt Kepes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Esposito, Jacqueline Pierce
Report | Print
May 26, 2022 -

Gerald Kia of North Aurora responded

Matt, we loved reading this review! Happy customers are our aim, and it appears Gina really hit the bullseye. We’ll make sure to share your experience with her, and if you have any further questions or worries, we’re always available to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

May 17, 2022

Santos was awesome! The market adjustment and trade in values were deal breakers for me. More

by Ruggerom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Vazquez
Report | Print
May 20, 2022 -

Gerald Kia of North Aurora responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

May 13, 2022

Second time I purchase or lease a car with Gerald, they were very attentive and helpful with what I needed in a car, and we finally got the car we wanted, after weeks of searching and going to different de More

by Carolina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Vanacora
Report | Print
May 18, 2022 -

Gerald Kia of North Aurora responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

May 13, 2022

Excellent thank you for everything you guys do for me and my family I love my new car More

by Irene198903
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adil Fadlelmula
Report | Print
May 18, 2022 -

Gerald Kia of North Aurora responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

May 12, 2022

Everyone was very nice, helpful, knowledgeable and accommodating! Excited to be a part of the Kia family! More

by tmholcomb31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz, Santos Vazquez
Report | Print
May 17, 2022 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

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