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Gerald Kia of North Aurora

North Aurora, IL

4.7
721 Reviews

201 Hansen Boulevard

North Aurora, IL

60542

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Showing 721 reviews

August 25, 2022

Excelente servicio. Superaron mis expectativas. Fui pensando que no sería aprobada porque me habían negado en dos lugares antes de visitarlos y conseguí un gran vendedor More

by yosnumy Fernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Voltz y Jon Molero , Santos Vazquez
Aug 30, 2022 -

Gerald Kia of North Aurora responded

¡No podemos agradecerle lo suficiente por escribir esta increíble evaluacion para nuestro concesionario! Trabajamos duro para asegurarnos que nuestros clientes tengan una experiencia increíble. Fue un placer ayudarle y esperamos la oportunidad de trabajar con usted muy pronto. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

August 15, 2022

Very clean. Helped us out with everything we needed. Left very pleased after our visit. More

by Brendae29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Esposito
Aug 18, 2022 -

Gerald Kia of North Aurora responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

August 09, 2022

Martin went above and beyond to provide us with an excellent opportunity. I hihgly recommend him! More

by Alex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Martinez
Aug 11, 2022 -

Gerald Kia of North Aurora responded

Alex, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Martin went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

July 24, 2022

Adil helped me and my mom a lot with getting my Seltos. I absolutely love it and everything went smooth! More

by arianna.marcoci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adil Fadlelmula
Jul 27, 2022 -

Gerald Kia of North Aurora responded

Arianna, thank you for your kind words, and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

July 21, 2022

i loved worked with santos! he clearly loves what he does. so happy to purchase my first car with him More

by arianaheld077
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Vazquez
Jul 26, 2022 -

Gerald Kia of North Aurora responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

July 16, 2022

Santonio was very professional and everyone I dealt with. Very courtesy staff!!!! One of the best experiences I've had at a dealership no pressure kepp up the great work. More

by Tcole1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Molero, Alex Ortiz, Santos Vazquez, Kevin Raymond, Eric Posejpal
Jul 20, 2022 -

Gerald Kia of North Aurora responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

July 16, 2022

Salesman went above and beyond. This is my 3rd Kia purchase with this dealership. Will always purchase Kia models from this dealer. More

by lucylab728
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Martinez
Jul 20, 2022 -

Gerald Kia of North Aurora responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 16, 2022

A terribly dishonest dealership. Jackie and the general manager are well versed on how to bait and switch. Beware More

by KJS
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Settles, Jacqueline Pierce
Jun 21, 2022 -

Gerald Kia of North Aurora responded

Thank you for taking the time to share your recent experience at Gerald Kia of North Aurora. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 15, 2022

I have been told that i will get approved for a car, then i after i came to the showroom i have been misled by saying I don’t have any credit history, i checked the app and 7 points has been deducted from my More

by Ajmal hussain
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Alan Romero
Jun 21, 2022 -

Gerald Kia of North Aurora responded

Ajmal, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Gerald Kia of North Aurora does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

June 14, 2022

Jacqueline Pierce from their sales department offered nothing but lies. Pure fabrications just to get us in the door. Pathetic business practices. There were no cars available, there were no incentives ( More

by Mattcar.2022
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacqueline Pierce
Jun 21, 2022 -

Gerald Kia of North Aurora responded

Matt, on behalf of Gerald Kia of North Aurora, I would like to thank you for sharing the details of your recent visit. The experience you describe is not reflective of the standards of our business. At your earliest convenience, please contact me so we can work towards a resolution. I hope to hear from you soon. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

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