Gerald Jones Subaru

The process in buying ANY vehicle is long (especially with a 15 mo). Everyone was super friendly, helpful, and understanding - with both the car buying process and our son. We bought from Subaru and let with a 15 mo). Everyone was super friendly, helpful, and understanding - with both the car buying process and our son. We bought from Subaru and let me tell you...they got their stuff together!! These folks are the chick-fil-a of dealerships! They made sure we loved and understand our vehicle before driving off. I am extremely happy with my new Ascent and highly recommend purchasing from Gerald Jones Subaru. Great staff; they continue to ensure you love your vehicle even after your initial purchase. More

Everyone was eager to assist us with our faulty 2019 ascent Touring, We in turn purchased a 2021 Ascent Touring. All of the staff were extremely helpful.. ascent Touring, We in turn purchased a 2021 Ascent Touring. All of the staff were extremely helpful.. More

The sales staff here are very accommodating and eager to help. I called the day before while looking online at their inventory. Their new salesperson Nick Bussey went ahead and got the ball rolling on my help. I called the day before while looking online at their inventory. Their new salesperson Nick Bussey went ahead and got the ball rolling on my purchase before I got to the dealership. He and Melissa Gardner were so sweet and helpful during the whole process. I was in & out of there in a little over and hour, and got a great deal on a brand new Forester. I drove off the lot one happy lady! More

My daughter had told me to go check out Subaru's. She has one. She loves Subaru. The moment my husband and I drove into the Subaru lot and got out to look we were welcomed by the most wonderful staff of any one. She loves Subaru. The moment my husband and I drove into the Subaru lot and got out to look we were welcomed by the most wonderful staff of any dealership I have ever been to. We saw the beautiful red Crosstrek. I fell in love. After test driving the vehicle with no salesperson in the car, I fell in love with it again. I didn't even look at another vehicle. It had everything I wanted. Then we me Kelley Fitzwater. Our salesperson. Everything was all about our needs. Offering drinks and snacks if needed. Kelley has a great personality and she's very easy to talk to. She answered any questions I had. I got what I wanted for my trade in. I feel like I got the best deal on my new Crosstrek. It's a long, tiring process buying a new vehicle. All the little extra details from test driving with no salesperson in the vehicle with you to anything you might need during the process to the freebie items when you're done and the walk through to show you where everything is inside the dealership means so much. When we left with my new red Crosstrek I felt like family. Thank you to everyone at Gerald Jones Subaru for the best experience I have ever had buying a new car. Especially Kelley Fitzwater! More

We were fortunate that someone had traded in a Crosstrek with all the features we wanted, the same day we went to the dealership no less! Sam Greene was his usual friendly & perceptive self and our transac with all the features we wanted, the same day we went to the dealership no less! Sam Greene was his usual friendly & perceptive self and our transaction was completed without any complications. We highly recommend Jones dealership. More

Kelley Fitzwater, our sales consultant, was top notch! She was very knowledgeable and personable without being too pushy. I would definitely rate her a 10! She was very knowledgeable and personable without being too pushy. I would definitely rate her a 10! More

Kelley was hands down the best sales person I have ever dealt with in 20 years of buying cars (all brands)! She genuinely cared about the small details which makes a big difference, some people just want dealt with in 20 years of buying cars (all brands)! She genuinely cared about the small details which makes a big difference, some people just want to jump to what color and what payment I want. She didn’t pressure us and was knowledgeable on the Ascent specs which was a major deciding factor for us choosing Ascent over the Highlander. Recommend grooming Kelley for leadership/managerial positions. More

Thank you for being a closer! Most everyone knows that I've been in sales for many years and have invested thousands on sales training to keep getting better! I was "considering" a new car (any closer kno I've been in sales for many years and have invested thousands on sales training to keep getting better! I was "considering" a new car (any closer knows that's a lay down sale!) Mike called me yesterday and I told him that he had just enough enthusiasm for me to come by and "look" that afternoon. My exact words were "Close me into buying without all the bull and if you can do that, I'm an easy sale!" Long story short, I signed first pencil and anyone out there like me "thinking about upgrading or just trading for something different "JUST GO TALK TO MIKE! He's at the Subaru store but has access to the groups inventory! He was very honest and gave great customer service and VERY fair pricing! Wayne and Carl you two are amazing as well. Thank you all so much. I'll see you for my next upgrade and for my daughter that turns 16 next year as well! More

My initial contact with Subaru was through Connie Jones and Andy Jones. My next contacts were with Sam Greene, Michael Thaxton, and Wayne Jackson. Each of these interactions were personable, genuine, profe and Andy Jones. My next contacts were with Sam Greene, Michael Thaxton, and Wayne Jackson. Each of these interactions were personable, genuine, professional, and most importantly each interaction made me feel very valued as a customer. The Jones Auto Grouo are the only dealerships I would ever buy from in the CSRA because they treat their customers and employees well, and they are honorable people with great integrity. It was well beyond an excellent experience! More

Great Service Convenient drop off and pick up. Have an overnight drop off slot. Very clean facility. Knowledgeable staff. Kept me updated about the repairs done Convenient drop off and pick up. Have an overnight drop off slot. Very clean facility. Knowledgeable staff. Kept me updated about the repairs done to may car. More