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Gerald Jones Ford

Augusta, GA

4.5
777 Reviews

3480 Wrightsboro Rd

Augusta, GA

30909

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777 Reviews of Gerald Jones Ford

November 12, 2021

The entire car purchasing process was "top notch." Our particular process began with a simple phone call to check inventory. The phone call was followed up by a salesman (John Moser) and the process bega More

by clcurtis99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Moser, Kirk Doolittle, Antonio Dunn
Nov 16, 2021 -

Gerald Jones Ford responded

Hello, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. John is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new vehicle! If you have any questions, please do not hesitate to come see us. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

November 10, 2021

My service consultant understood my concerns, took the time to explain what my car needed until the next service, and made me feel appreciated for doing business with you all. More

by Tania
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Nov 15, 2021 -

Gerald Jones Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

October 08, 2021

No gimmicks, no hidden fees. Just a good car buying experience all around for me. More

by Hypozilla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Dunn
Oct 13, 2021 -

Gerald Jones Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

September 22, 2021

I love the service, and attention to detail! Not to mention, the great pricing on all vehicles. More

by ReggieTheEdgie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rivera, Kirk Doolittle, Jared Gay
Sep 27, 2021 -

Gerald Jones Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

September 22, 2021

Very quick and helpful service. Was not tried to be sold on anything I did not need or ask for. More

by kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Sep 27, 2021 -

Gerald Jones Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

September 15, 2021

Fast service and convenient service. Pleasant atmosphere and friendly staffing. Always professional and knowledgeable about your vehicle. More

by Diana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Sep 20, 2021 -

Gerald Jones Ford responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

August 30, 2021

Welcoming team, totally prepared for appointment. Knowledgeable. Great mechanic, Jennifer was exceptional getting all my questions answered. Would highly recommend. I totally appreciate the entire te More

by Scole05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Aug 30, 2021 -

Scole05 responded

Gerald Jones team is top rated!

August 22, 2021

David Rivera and Jared make a great team, they are very knowledge full and friendly thanks a lot to both for all their help and a very nice time. More

by aar57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rivera, Jared Gay
Aug 25, 2021 -

Gerald Jones Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

August 21, 2021

Everyone was friendly, they took very good care of my truck. They let me know what was going on with my repair ❤️ More

by Wina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Lewis, Shannon Saxon
Aug 25, 2021 -

Gerald Jones Ford responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

August 19, 2021

The best service department in the CSRA! The Employees are top notch! More

by slvrk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Aug 24, 2021 -

Gerald Jones Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

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