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Gerald Jones Ford

Augusta, GA

3.7
784 Reviews

3480 Wrightsboro Rd

Augusta, GA

30909

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784 Reviews of Gerald Jones Ford

December 27, 2021

Always have had great service and that why I only bring my car to the dealership on Wrightsboro Rd in Augusta. And ALL the staff are very friendly. More

by tinasdolphins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal, Shannon Saxon
Dec 30, 2021 -

Gerald Jones Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

December 22, 2021

Service rep was very professional and courteous. Vehicle was serviced promptly as stated and I didn't have to waste an entire day waiting on my vehicle. More

by tobacco2397
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcus
Dec 28, 2021 -

Gerald Jones Ford responded

Thank you for the feedback! We are happy to hear about your positive experience at Gerald Jones Ford Lincoln, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

December 08, 2021

Gerald Jones Ford Dealership is exceptional in all areas. I am new to Augusta and I was fortunate that Vincent Costello called to help with the purchase of a car. He is excellent, considerate, knowledgeabl More

by lydiawoods1973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Costillo 5 stars
Dec 08, 2021 -

lydiawoods1973 responded

Thank you for making my experiece so pleasant.

December 02, 2021

The facilities are always very clean and the staff extremely friendly. The service advisor, Jennifer McKee was very helpful and did a great job at explaining needed service as well as providing up fr More

by pastorflp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer McKEE, Shannon Saxon
Dec 06, 2021 -

Gerald Jones Ford responded

We cannot thank you enough for your wonderful review of Gerald Jones Ford Lincoln and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

November 22, 2021

I was very pleased. Very nice, honest, responsive, helpful. I rate them a definite 5. Loved Thomas. Very knowledgeable BUT not pushy. Highly recommend!!! More

by LAURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
THOMAS-Service Dept 5 stars, Shannon Saxon
Nov 29, 2021 -

Gerald Jones Ford responded

Congratulations on your new purchase, Laura! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

November 17, 2021

The friendly and knowledgeable Ford Service Advisor and the service provided by the Technicians was performed in a timely manner. More

by dale.richardson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Nov 22, 2021 -

Gerald Jones Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

November 14, 2021

The staff is always friendly and my service advisor Shannon Tracy has always kept me informed of the progress with my vehicles. Shannon is friendly and courteous. She's a great service advisor. More

by Pamela Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Nov 17, 2021 -

Gerald Jones Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

November 12, 2021

The entire car purchasing process was "top notch." Our particular process began with a simple phone call to check inventory. The phone call was followed up by a salesman (John Moser) and the process bega More

by clcurtis99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Moser, Kirk Doolittle, Antonio Dunn
Nov 16, 2021 -

Gerald Jones Ford responded

Hello, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. John is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new vehicle! If you have any questions, please do not hesitate to come see us. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

November 10, 2021

My service consultant understood my concerns, took the time to explain what my car needed until the next service, and made me feel appreciated for doing business with you all. More

by Tania
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Nov 15, 2021 -

Gerald Jones Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

October 08, 2021

No gimmicks, no hidden fees. Just a good car buying experience all around for me. More

by Hypozilla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Dunn
Oct 13, 2021 -

Gerald Jones Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

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