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Gerald Jones Ford

Augusta, GA

4.5
777 Reviews

3480 Wrightsboro Rd

Augusta, GA

30909

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777 Reviews of Gerald Jones Ford

January 24, 2022

Honestly it was the fact that I was treated as a person, not a sale. David Rivera made sure that he connected with me on a personal level before even trying to sell me the car. He asked questions I didn't r More

by bearswife2008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rivera
Jan 27, 2022 -

Gerald Jones Ford responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

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January 18, 2022

I came in on Monday right before lunch. Marcus Brighthop was very nice and helpful even though I was in a bit of a panic. I live in Savannah and had to be home to go to work the following day. Marcus made s More

by damia442
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Brighthop
Jan 21, 2022 -

Gerald Jones Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

December 30, 2021

Your employees were very friendly and attentive to your experience over all good, people go see them. More

by cowin123?
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Pinckney
Jan 05, 2022 -

Gerald Jones Ford responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

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December 27, 2021

Always have had great service and that why I only bring my car to the dealership on Wrightsboro Rd in Augusta. And ALL the staff are very friendly. More

by tinasdolphins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal, Shannon Saxon
Dec 30, 2021 -

Gerald Jones Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

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December 22, 2021

Service rep was very professional and courteous. Vehicle was serviced promptly as stated and I didn't have to waste an entire day waiting on my vehicle. More

by tobacco2397
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus
Dec 28, 2021 -

Gerald Jones Ford responded

Thank you for the feedback! We are happy to hear about your positive experience at Gerald Jones Ford Lincoln, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

December 08, 2021

Gerald Jones Ford Dealership is exceptional in all areas. I am new to Augusta and I was fortunate that Vincent Costello called to help with the purchase of a car. He is excellent, considerate, knowledgeabl More

by lydiawoods1973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Costillo 5 stars
Dec 08, 2021 -

lydiawoods1973 responded

Thank you for making my experiece so pleasant.

December 01, 2021

The facilities are always very clean and the staff extremely friendly. The service advisor, Jennifer McKee was very helpful and did a great job at explaining needed service as well as providing up fr More

by pastorflp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer McKEE, Shannon Saxon
Dec 06, 2021 -

Gerald Jones Ford responded

We cannot thank you enough for your wonderful review of Gerald Jones Ford Lincoln and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

November 22, 2021

I was very pleased. Very nice, honest, responsive, helpful. I rate them a definite 5. Loved Thomas. Very knowledgeable BUT not pushy. Highly recommend!!! More

by LAURA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
THOMAS-Service Dept 5 stars, Shannon Saxon
Nov 29, 2021 -

Gerald Jones Ford responded

Congratulations on your new purchase, Laura! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

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November 17, 2021

The friendly and knowledgeable Ford Service Advisor and the service provided by the Technicians was performed in a timely manner. More

by dale.richardson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Nov 22, 2021 -

Gerald Jones Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

November 14, 2021

The staff is always friendly and my service advisor Shannon Tracy has always kept me informed of the progress with my vehicles. Shannon is friendly and courteous. She's a great service advisor. More

by Pamela Carter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Nov 17, 2021 -

Gerald Jones Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

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