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Gerald Jones Ford
Augusta, GA
779 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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779 Reviews of Gerald Jones Ford
June 03, 2015
Easy to deal with Although their maintainance plan wasn't explained to me clear enough, the whole buying experience was great. I got a fair trade in value for my vehicl Although their maintainance plan wasn't explained to me clear enough, the whole buying experience was great. I got a fair trade in value for my vehicle, and the new vehicle price was good to go. They had a full tank of gas ready for me as well as my new vehicle detailed and ready to go. More
by Gearheadmike
Employees Worked With
Michael Carver
June 01, 2015
WoW!!! That was unexpected! I went in with the intent of buy a pre-owned Fusion and walked out with a brand new 2015 Fusion. Michael Carver and the rest of the Bobby Jones staff I went in with the intent of buy a pre-owned Fusion and walked out with a brand new 2015 Fusion. Michael Carver and the rest of the Bobby Jones staff helped us get a great deal. I'm very grateful for that. More
by sly729
Employees Worked With
Michael Carver
May 29, 2015
Great customer service John Bowers was great to work with. Very comfortable to talk to. There was no pressure to buy anything by John. We would definitely recommend John Bow John Bowers was great to work with. Very comfortable to talk to. There was no pressure to buy anything by John. We would definitely recommend John Bowers. More
by sheila
Employees Worked With
John Bowers
May 29, 2015
100% satisfied My experience was the best that it could have possibly been. Martin got the initial paperwork going. He was fabulous- great attention to detail, pat My experience was the best that it could have possibly been. Martin got the initial paperwork going. He was fabulous- great attention to detail, patient with our questions questions and incredibly accommodating with meeting with us due to our schedules. My husband and I just wanted to let you know that we had a very pleasant car shopping/buying experience with Martin as our sales representative. He was very thorough in addressing our questions and concerns, and we did not feel any pressure from him throughout the process, which was appreciated. More
by BlueJean
Employees Worked With
Martin Taylor
May 29, 2015
Great service by the car salesman, not pushy at all This was the best experience I've ever had while buying a car, from the salesman to financing. Everyone was professional and friendly. The salesman wa This was the best experience I've ever had while buying a car, from the salesman to financing. Everyone was professional and friendly. The salesman was very nice and sincere, which is not usually a word you use to describe a car salesman. He spent as much time with us that we needed and answered any questions we had. More
by Jett2014
Employees Worked With
Bobby Mixon, Jared Gay
May 28, 2015
Great dealer, great service Just purchased my second new car from Bobby Jones Ford and Terry Benstead, and the experience this time was just as good as six years ago. I worked w Just purchased my second new car from Bobby Jones Ford and Terry Benstead, and the experience this time was just as good as six years ago. I worked with Terry both times and found him easy to talk to and very straightforward. I got a good car at a good price and anticipate the same outstanding service on the car as I've experienced for the past six years on my F-150. More
by rad
Employees Worked With
Terry Benstead
May 27, 2015
Letter to Ford To Whom this May Concern, On April 6,2015, I, James Webb took my Ford F550 truck to Bobby Jones Ford and Lincoln Dealership on Wrightsboro Road To Whom this May Concern, On April 6,2015, I, James Webb took my Ford F550 truck to Bobby Jones Ford and Lincoln Dealership on Wrightsboro Road in Augusta, Georgia. I took it for clutch assembly job. I’m not complaining about the work done, but the lack of customer service I received there at Bobby Jones Ford. My bill was 2,700 dollars which I paid upfront. At other Ford dealerships around Augusta, Georgia, I would’ve received a free vehicle wash for half the money I spent on that visit. Before I left I discovered a leak by the driver side door, which was a hole in the hydraulic hose. I went back to get the service manager Josh Tovar, who checked it out with the tech that worked on the vehicle who was Craig Saxon. The 131 service manager stated that the tech said he didn’t remove the hose to do the required work. The service manager stated that Bobby Jones Ford could fix the hose but it would cost an additional 800 dollars because they did not damage the hose. I was told to pick my vehicle up and deal with the Ford company myself on this matter. The service manager stated that he had to stand behind his techs word. I then took my truck to a wreckers service who charged me only 201 dollars ; a lot less than the 800 dollar charge quoted by the service manager at Bobby Jones Ford. The wrecker service states the clutch assembly work could not have been done correctly without removing the PTO or pushing the hose off to the side. I require a response to this matter and a refund of 201 dollars for the damaged hose. Thank you, James Webb Email: webbj317@gmail.com More
by webbj
Employees Worked With
Craig Saxon and Josh Tovar
May 25, 2015
Honda Pre Owned Van Bobby was very low key and easy to talk to. We had just been through an accident that totaled our only car, so we were on a time crunch. Bobby took Bobby was very low key and easy to talk to. We had just been through an accident that totaled our only car, so we were on a time crunch. Bobby took good care of us and we felt like we paid a fair price for our van, which we are still very pleased with. More
by Rob Waizenhofer
Employees Worked With
Bobby Mixon
May 17, 2015
As car buying goes, it was a good experience. John Bell was a knowledgeable, professional, friendly and pleasant. The process was smooth. Johns walk through of the cars features was very helpful John Bell was a knowledgeable, professional, friendly and pleasant. The process was smooth. Johns walk through of the cars features was very helpful. The hand off to Kirk Doolittle for the financing went well. Kirk did his job with professionalism and in an expeditious manner. One of the best car buying experiences I've had! The new car is fun to drive and easy on the eyes. The back up camera is a home run! More
by mdevoti
Employees Worked With
Kirk Doolittle, John Bell
May 13, 2015
Excellent Service Came in to Bobby Jones Ford & Lincoln, with a friend & John Bell helped her find a beautiful new 2015 Mustang. Jared Gay went out of his way to help Came in to Bobby Jones Ford & Lincoln, with a friend & John Bell helped her find a beautiful new 2015 Mustang. Jared Gay went out of his way to help make it happen. She loves the car & these two guys made every effort to make it go smoothly. I also wanted to say, Shannon is always ready to help with service anytime we come in. More
by BB
Employees Worked With
Shannon Saxon, Jared Gay, John Bell
