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Gerald Jones Ford
Augusta, GA
777 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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777 Reviews of Gerald Jones Ford
November 24, 2015
Unparalleled Customer Service I am a first-time car buyer and spent a few days looking at different Ford models. Rebekah LaBonte held my hand through the entire experience and was I am a first-time car buyer and spent a few days looking at different Ford models. Rebekah LaBonte held my hand through the entire experience and was so patient with me- answering my many questions and showing me many different models. Rebekah was even willing to come in on her day off and work on a deal for me. I cannot recommend her enough! The team at Ford makes you feel like a part of the family! More
by elizw1291
Employees Worked With
Rebekah Labonte
November 22, 2015
excellent customer service From the moment I walked into the door, until I walked out, I was treated with utmost courtesy. Everyone in the dealership said hello, asked if I nee From the moment I walked into the door, until I walked out, I was treated with utmost courtesy. Everyone in the dealership said hello, asked if I needed help, directed me to someone to help, knew what to help me with, gave me advice, and got me into a car that was what I needed. More
by karalynhelm
Employees Worked With
Susie Hudson, Eddie Walden
November 20, 2015
purchasing a new F-150 It was a very easy and comfortable experience without any pressure.Eddie Walden was my salesman,he simply showed me what I asked for and explained my It was a very easy and comfortable experience without any pressure.Eddie Walden was my salesman,he simply showed me what I asked for and explained my options clearly.Eric Hensley did a great job handling the financing even found some rebates I wasn't aware of and got me a great rate on top of it all.Those guys made the the whole experience fun! I will highly recommend Bobby Jones Dealership to anyone interested in purchasing a vehicle. More
by realblessed777
Employees Worked With
Eric Hensley, Eddie Walden
November 20, 2015
Excellent Customer Service Purchased a 2016 Ford Fusion Hybrid SE, this was an absolute great experience and I look forward to working with this dealership again. Donna Golden a Purchased a 2016 Ford Fusion Hybrid SE, this was an absolute great experience and I look forward to working with this dealership again. Donna Golden and John Bowers are the best and very friendly. I appreciate how nice they both were to me. If you are looking for a vehicle and need assistance please do not hesitate to contact them. More
by bighays10
Employees Worked With
John Bowers
November 17, 2015
wonderful No high pressure sales. NONE. I was very comfortable with Michael Carver, and Jessie Strickland. They were straight forward, honest, and friendly. The No high pressure sales. NONE. I was very comfortable with Michael Carver, and Jessie Strickland. They were straight forward, honest, and friendly. They took care of my requested aftermarket options perfectly. I have dealt with other dealers and Bobby Jones Ford is the best dealership I have ever done business with. I will use BJF for all of the service on my new F150, and will definitely buy from them again. Wonderful experience for me. More
by ford
Employees Worked With
Michael Carver
November 17, 2015
Smoothest car buying experience ever. I went in already knowing what I wanted. Had seen the car, but didn't know the price as it wasn't even on the bobbyhjonesford.com's website. I met wit I went in already knowing what I wanted. Had seen the car, but didn't know the price as it wasn't even on the bobbyhjonesford.com's website. I met with Eddie Walden and within less than 20 minutes we had arrived at an acceptable price on a great first car for my son. While sitting in the finance managers office Eddie came in and handed me a "We Owe" slip for floor mats as we both had missed it on the inspection. I am very pleased with my experience. More
by gamach1
Employees Worked With
Eddie Walden
November 16, 2015
NO HELP FROM DEALERSHIP!!!!!!!!!! On October 28, 2015, my husband and I purchased a 2006 Explorer from Bobby Jones Ford, we drove 90 miles home and by the time we got home the car was On October 28, 2015, my husband and I purchased a 2006 Explorer from Bobby Jones Ford, we drove 90 miles home and by the time we got home the car was running rough and skipping, so we took to our mechanic, who has been in business for 30 years +. They were able to put the car on the scope and it pulled several codes: Engine P0304, cyl 4 misfire, P0316, Misfire on startup, Air Bag: B2290 Front Occupant call. status, B1318 Low Battery Voltage At Module, B229b, FR Occupant Class.. Obstruction, Theft: B2097 Compass Module FAIL, U2013 Compass Module NO Response, B1681 Parts Transceiver Module Signal, these are just a few of the codes that were pulled up. Since the Explorer was misfiring on cyl. 4 we had a tune up done on the car, we replaced the plugs with the correct ones, it had copper in and needed platinum, replaced all the plug wires, fuel filter, rt. front turn signal was not working so we replaced that, along with a faulty light pigtail that was taped together and headlight . I picked up the car and drove home thinking everything was OK. I drove to the store the next day and the car started skipping again took back to shop and found out after they pulled a vacuum on the car and took the plug back out that it was blowing anti-freeze out the #4 cylinder, so now we have a possible blown head gasket, which is even a bigger expense . We called the dealership to see if there was anything that they could do to help us with the expense. We were that Donna Golden, General Manager, said if there was something wrong with the car they would have found it before it left the dealership. So whatever was wrong happened after we left the dealership in Augusta. If they had put the car on a scope and REALLY checked it out they would have found these problems, I think they just wanted to sell it to get off their lot since it had been sitting there for 99 days and get their money out of it. The codes that I listed above are not things that go wrong driving 90 miles and these are just a few of the things wrong with the car. I could keep going on but I will not ALL I CAN TELL YOU IS TO WATCH YOUR PURCHASES FROM THIS DEALERSHIP, BECAUSE THEY WILL NOT HELP YOU IF THERE IS A PROBLEM ESPECIALLY IF YOU BUY A USED CAR. More
by Angry Customer
Employees Worked With
Jared Gay
November 12, 2015
Excellent Sevice This was our 10 purchase from Bobby Jones as they say we are part of the Bobby Jones Family. John Bell fits right in with the family. He was knowledge This was our 10 purchase from Bobby Jones as they say we are part of the Bobby Jones Family. John Bell fits right in with the family. He was knowledgeable, understanding, friendly and provided the assistance my wife and I have become accustomed to at Bobby Jones Ford. Once we decided on which Explorer we wanted. He handled everything all we had to do was provide the answers to the questions and sign the documents once the loan was approved. We both highly recommend this dealership to anyone looking for a new Ford or Lincoln. and especially John Bell. More
by cem&belindaj
Employees Worked With
John Bell, John Bell
November 11, 2015
Great Dealer Great dealer experience my salesman was the best one ever I've brought a lot of cars he was far the best one I would recommend him to all my family Great dealer experience my salesman was the best one ever I've brought a lot of cars he was far the best one I would recommend him to all my family and friends!!! More
by Mdeas7
Employees Worked With
Jay Williams
November 11, 2015
Very good experience. Very good customer service First time visiting Bobby Jones Ford Lincoln, and the experience was great. The sales associate, Mr. Walden was extremely helpful and attentive. He First time visiting Bobby Jones Ford Lincoln, and the experience was great. The sales associate, Mr. Walden was extremely helpful and attentive. He was recommended to us and we would recommend him to anyone we know that is interested in purchasing a vehicle. All of the staff was friendly, and the environment was very relaxed. More
by R&C1
Employees Worked With
Mary at the front desk, Kirk Doolittle, Eddie Walden
