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Gerald Jones Ford
Augusta, GA
777 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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777 Reviews of Gerald Jones Ford
December 24, 2015
Truck Purchase I went to several dealers in the area. A few had what I was looking for, but something didn't feel right. When I went to Bobby Jones Ford I met Eddi I went to several dealers in the area. A few had what I was looking for, but something didn't feel right. When I went to Bobby Jones Ford I met Eddie Walden. He was by far the most personable salesman that I've ever met. I told him what I was looking for and he immediately knew that he had one in stock and brought it down for me to look at. He helped me make a deal in less than 20 minutes. While I was waiting to go to the finance office I chatted with Eddie. He Made this car buying experience the most stress free that I've ever had. I recommend Bobby Jones Ford and definitely Eddie Walden to everyone. Need to add that the sales manager, Jesse Strickland and the finance manager Erik Hensley were top notch as well. More
by ChilisManager
Employees Worked With
Erik Hensley, Eddie Walden
December 24, 2015
Informative not pushy Had what I was looking for in stock. The salesman helped with out coming across as only concerned about making a sale.Very personable which makes for Had what I was looking for in stock. The salesman helped with out coming across as only concerned about making a sale.Very personable which makes for a better experience. More
by 4rdman
Employees Worked With
Eddie Walden
December 21, 2015
No pressure, high service, excellent dealer! Antonio Dunn was amazing. Went the distance to find me the EXACT car I wanted for an AMAZING price. Kirk Doolittle in finance was also awesome to work Antonio Dunn was amazing. Went the distance to find me the EXACT car I wanted for an AMAZING price. Kirk Doolittle in finance was also awesome to work with. Cant say enough about this dealership. Friendly, no pressure, and SO knowledgeable about every vehicle! This was our third purchase with Bobby Jones Ford and it WONT be our last! HIGHLY recommend! Throw away everything you think about used car salesman when you think of Antonio, Kirk and BBJ Ford! More
by Julie Lanham
Employees Worked With
Kirk Doolittle, Lou Smalls, Antonio Dunn
December 15, 2015
THE HIGHEST STANDARD OF CUSTOMER SERVICE I HAVE BEEN COMING TO BOBBY JONES FORD LINCOLN SINCE 2009. I CURRENTLY LIVE IN NORTH CAROLINA. SINCE THAT TIME I HAVE HAD MANY VEHICLES SERVICED BY I HAVE BEEN COMING TO BOBBY JONES FORD LINCOLN SINCE 2009. I CURRENTLY LIVE IN NORTH CAROLINA. SINCE THAT TIME I HAVE HAD MANY VEHICLES SERVICED BY PETE DARLING. SHANNON SAXSON HAS BEEN MY ADVISOR SINCE THAT TIME ALSO. EVERYTIME I CONTACT HER SHE IS ALWAYS READY TO HELP SET UP MY APPT AND MAKE SURE MY PARTS ARRIVE SAFELY. PETE IS THE ONLY ONE I TRUST WORKING ON MY VEHICLES. IT IS THE HIGHEST RESPECT I HAVE FOR BOTH OF THEM IS WHY I DRIVE FROM NC TO GA. I HOPE TO COME HERE FOR MANY YEARS TO COME FOR SERVICE. THANKS. More
by kwaj64
Employees Worked With
PETE DARLING, Shannon Saxon
December 14, 2015
Fast & Easy Was in and out in record time, with the best seal in town! Eddie Walden knows how to keep me happy. I would highly recommend Was in and out in record time, with the best seal in town! Eddie Walden knows how to keep me happy. I would highly recommend More
by Ralphieboy1
Employees Worked With
Eddie Walden
December 14, 2015
Great experience Everything about my experience with the salesman Eddie Walden was top notch. Although I have not purchased yet, when I am ready to, I will not buy for Everything about my experience with the salesman Eddie Walden was top notch. Although I have not purchased yet, when I am ready to, I will not buy for anyone but him. Honest, professional and responsive. More
by RQ
Employees Worked With
Eddie Walden
December 14, 2015
Wonderful customer service and very patient! I would recommend Eddie Walden to anyone I know in search of buying a vehicle. He is honest, patient and has a wonderful attitude. He even took the I would recommend Eddie Walden to anyone I know in search of buying a vehicle. He is honest, patient and has a wonderful attitude. He even took the car to my Mom for her to test drive. We will for sure buy from Eddie again! Overall a great experience and wonderful customer service. -Becky Flanagan More
by BeckyFlanagan
Employees Worked With
Eddie Walden
December 13, 2015
Rebecca initiated and Jay followed through. Jay was a true professional sales representative with a straight forward approach, listened to my desires and needs, cleared the choices by narrowing Jay was a true professional sales representative with a straight forward approach, listened to my desires and needs, cleared the choices by narrowing down the possibilities to make the entire transaction smooth and effective with a positive and humorous experience! We will return! Thanks so much! More
by Lakebrooks
Employees Worked With
E H , Jared Gay, Rebekah Labonte, Jay Williams
December 10, 2015
Service Dept Issues Summary: -Took 2013 Ford Focus in early Nov 2015 for water leak repair/routine maintenance -Technicians took several weeks to figure out why air was Summary: -Took 2013 Ford Focus in early Nov 2015 for water leak repair/routine maintenance -Technicians took several weeks to figure out why air wasn't vented into car after leak resolved -Technicians cracked windshield after all issues resolved -Very little communication from Service Dept concerning my car -Car finally ready for pick-up Dec 4th -Shannon Saxon still very helpful/professional Problems: -Technicians seem careless/incompetent/overworked -Repairs seemed to take longer than reasonable for unspecified reasons -Lack of communication/updating customer Long Review: I took my 2013 Ford Focus in for an appointment in early November 2015 for a water leak into the passenger compartment of my car, as well as for necessary routine maintenance. The Service Department sufficiently completed the routine maintenance and identified/corrected the source of the leak in a timely manner; however, this is where several red flags arose. Upon completion of the requisite repair/routine maintenance, the service technicians somehow failed to connect all of the linkages controlling air being vented into the passenger compartment, and took them over 2 weeks to identify the source of the problem and correct it. Once they figured out that issue, a technician cracked my windshield as the dashboard was put back in my car. My car was then finally ready for pick-up December 4, 2015. I find it completely unacceptable that Certified Ford Technicians would have this much difficulty with a Ford vehicle and act this carelessly with a customer's vehicle. On top of that, Shannon Saxon, my Service Adviser, rarely contacted me with updates concerning my car. I had to call them constantly, and/or go visit them for updates. Communication is essential, without communication, timely repairs and guidance cannot be exchanged between the dealership and the customer. However, I am grateful that Shannon Saxon was friendly and professional the entire time, even when I was frustrated over all the shenanigans. She also covered my rental car when it was apparent my car would not be ready for a long time. Also, she owned up for the technicians' shortcomings and covered all repairs caused by their carelessness/incompetence/whatever. Based on this recent experience with the Bobby Jones Ford Service Dept, I will take my business elsewhere. I am done dealing with the Service Dept technicians and their shoddy work. I will now take my vehicle either to Satcher Ford, or an independent, credible auto repair shop. Oh yea, and I am, up to this point so far, a loyal Ford buyer, and my Mom works for Ford. More
by VMIUJcadet
Employees Worked With
Bobby Mixon, Shannon Saxon
December 10, 2015
Superb Assistance during my New Truck Purchase Had a great experience with New Car Salesman...He was Professional and most importantly was knowledgeable about the Inventory...Great Job Fred!! I WI Had a great experience with New Car Salesman...He was Professional and most importantly was knowledgeable about the Inventory...Great Job Fred!! I WILL be back. More
by Larrysauto
