Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gerald Jones Ford
Augusta, GA
777 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
777 Reviews of Gerald Jones Ford
January 09, 2016
Promotional test drive of 2.7L F-150 As part of the 2015 Las Vegas Auto Show (Nov. 2015) I took a test drive of a Ford vehicle as part of a promotion to get a $50 gift card. After taking As part of the 2015 Las Vegas Auto Show (Nov. 2015) I took a test drive of a Ford vehicle as part of a promotion to get a $50 gift card. After taking the test drive, I received an e-mail from Ford with instructions on how to get the gift card. The instructions said to go to a local Ford dealer, take a test drive, and register some dealer information at a Ford website, then Ford would send the card. After talking to the salesman, we took a test drive in an 016 F-150 (2.7 V6). The salesman was knowledgeable and friendly, though I had made it clear that I was there for the gift card (I just bought a new car 11 months ago), he gave me a thorough and fair sales pitch (very reasonable price) for the truck. Were I in the market, I would have bought the truck. I recommend this dealership to anyone looking to buy a new Ford (I bought a taurus from them previously). Ask for Ken, he will work with you. More
by calman
Employees Worked With
Kenneth Tackett
January 09, 2016
Great experience! I had the pleasure of working with Eddie Walden on the purchase of my new Ford Edge Sport. Eddie was a very friendly and personable, yet professional I had the pleasure of working with Eddie Walden on the purchase of my new Ford Edge Sport. Eddie was a very friendly and personable, yet professional, to deal with. There was absolutely no pressure to purchase the vehicle. The entire process was smooth and quick. Kirk Doolittle in finance was also great… he knew his stuff. I would recommend Eddie to anyone looking to purchase a vehicle. More
by Justin
Employees Worked With
Kirk Doolittle, Eddie Walden
January 06, 2016
CPP-2015 Ford Explorer Limited Was not ready to trade in my pathfinder but with the honest help from Eddie Walden I felt very safe and comfortable in trading for the ford explorer. Was not ready to trade in my pathfinder but with the honest help from Eddie Walden I felt very safe and comfortable in trading for the ford explorer. He took a lot of time and effort to meet my wants and needs with time management and price range. He was fast with the paperwork and Kirk was on top of the finance paperwork making everything super fast and easy. Everyone was very understanding and helpful. Eddie also took time to help me with everything in the car and was willing to answer any question ihad for him. Never once did I feel rushed to make a decision or pressured. I will recommend my family and friends to purchase their next vehicle at Bobby Jones Ford. Eddie is very down to earth and made me feel more like a friend rather than a potential buyer. Thank you so much. More
by MLC
Employees Worked With
Kirk Doolittle, Eddie Walden
January 05, 2016
2016 Ford Explorer Went in to trade our old vehicle toward a new 2016 Ford Explorer lease. We were greeted at the door by Andrew and he immediately brought us in to tal Went in to trade our old vehicle toward a new 2016 Ford Explorer lease. We were greeted at the door by Andrew and he immediately brought us in to talk about makes and models and began test driving. Once we settled on the Explorer we got the estimates and paperwork going. However, once we got to the last steps of financing and signing the lease Andrew had to hand us off to a finance manager. We ended up waiting for the finance manager for 2 hours while being told every 15 or 20 muinutes that someone was "on their way". We had already been at the dealership for 2 hours so our total time spent before we even saw a lease was 4 hours. There was another mixup with the finance manager at the last minute, we ended up seeing 2 different managers but everything went smoothly after that. Overall it was a good experience, mostly due to our salesman Andrew from the beginning. More
by Marcus
Employees Worked With
Kirk Doolittle, Jared Gay, Andrew Robertson
December 31, 2015
Excellen service Eddie Walden and the staff at Bobby Jones Ford were a pleasure to work with. We would recommend this delearship to our friends and family. Eddie Walden and the staff at Bobby Jones Ford were a pleasure to work with. We would recommend this delearship to our friends and family. More
by lcozart
Employees Worked With
Eddie Walden
December 30, 2015
Great First-time buyer experience! Michael Carver was very patient and helpful through the buying experience. Purchasing my first car could have been a stressful experience but He made Michael Carver was very patient and helpful through the buying experience. Purchasing my first car could have been a stressful experience but He made me feel at ease and comfortable with my decision. Thanks for all your help Michael! More
by aleshiamichelle
Employees Worked With
Jared Gay, Michael Carver
December 29, 2015
Helped me out I had some issues, that they worked hard to help me out. They seem to be consoned with to help me in my situation, which they didn't have too. I had some issues, that they worked hard to help me out. They seem to be consoned with to help me in my situation, which they didn't have too. More
by Sam4913
Employees Worked With
John Bowers
December 29, 2015
First Time buying a new car My first time buying a new car and I'd been hunting for a few days. Ford was the last place I went and I went pretty late in the day, almost at closin My first time buying a new car and I'd been hunting for a few days. Ford was the last place I went and I went pretty late in the day, almost at closing time. Todd Minter stayed late and took me on a test drive of a Ford Fiesta. He even went and made the manager stay late so we could negotiate a deal since I fell in love with the car. Everyone was nice and professional. No one bullied me or tried to make me buy anything right away. It was a great experience. Much better than when I went to Nissan and Chevy. Those places were disorganized, pushy, and their workers really didn't seem like they wanted to work at all. More
by Lyn
Employees Worked With
Todd Minter
December 28, 2015
Serving Car I brought My My car in for servicing mr. small words was very friendly and very professional. He went over my bill with me to make sure it was satis I brought My My car in for servicing mr. small words was very friendly and very professional. He went over my bill with me to make sure it was satisfactory More
by ss01
Employees Worked With
Lou Smalls
December 24, 2015
great service Andrew was more than helpful in my new car purchase. Didn't sugarcoat anything. I went in looking for a truck but he was patient with me changing my m Andrew was more than helpful in my new car purchase. Didn't sugarcoat anything. I went in looking for a truck but he was patient with me changing my mind and I drove home in a brand new Escape. Thank you!! More
by jennym
Employees Worked With
Andrew Robertson
