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Gerald Jones Ford
Augusta, GA
778 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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778 Reviews of Gerald Jones Ford
October 13, 2023
Do not use their service department! I purchased a 2023 Bronco Sport Heritage edition on July 7th, on 31 July the check engine light came on. I was able to get an appointment with ser I purchased a 2023 Bronco Sport Heritage edition on July 7th, on 31 July the check engine light came on. I was able to get an appointment with service on August 2nd. I only got this appointment by going through my sales agent Ashleigh Dyson (who is the only person at that dealer who is worth anything). I was told that day that I would need a new engine and that it would take 2 weeks. When I called on August 15th I was told it would be ready in early september. At this point I still did not have a rental and was told that there were none available and that I was pretty far down on the waiting list. By the end of that week Ashleigh was able to secure me a loner. When I called for an update in early September I was told 2 more weeks. On August 18th I was told the engine was ordered and in early October I would have my car. Here we are and on Tuesday the 10th I called and was told once again that it might be a few weeks. I have spent $3764.25 on car payments and insurance in the 3 MONTHS that my car has been at the dealer - on a car that I cannot even drive. I drive past the dealer everyday on my way to and from work and it's sitting there, in the back of the lot. A beautiful blue Bronco just becoming a money pit. I will never again bring a car to Gerald Jones Service. More
by m.m.n
Employees Worked With
Ashleigh Dyson
March 18, 2023
FANTASTIC sales and service! As a transplant I have been bringing my F150 to Shannon in service for several years. I am retired from a Ford dealership after 29 years including as As a transplant I have been bringing my F150 to Shannon in service for several years. I am retired from a Ford dealership after 29 years including as a sales manager up north and was considering a new Explorer and was going to either order or purchase my new vehicle there. Since I wanted to test drive one first I went in and explained to the General Sales Manager Jared Gay the what I wanted to do and that I was most likely NOT going to do business with him. He hooked me up with Jonathan Dyar. Jonathan went ABOVE and BEYOND knowing he probably was not going to get a sale. My wife liked the way we were treated and after I got what I could expect on a deal from up north we went back to see Jonathan and Jared. Without knowing what a was working from but figuring they would have to have a very sharp pencil, THEY BEAT WHAT I HAD! not only did they neat it but considering the expense to travel north they beat my deal up north. Having done both retail and commercial Finance, Aaron Newcomb in Finance had products and options laid out, listened to what I did and didn't want and answered all my questions when I asked for a comparison between the MasterTech Extended Warranty they offered me and Ford's Preferred Care Warranty. I went with the MasterTech warranty. Over the years my dealerships received 9 Chairman's or President's (including 5 in a row including 2 Elite Awards) so I know how important taking care of the customer is. Gerald Jones just received their second in a row President's Award and I would say they are on their way to a third award. EXTREMELY WELL DONE! More
by George
Employees Worked With
Shannon Tracy, Jonathan Dyer, Aaron Newcomb, Jared Gay
March 14, 2023
The young man that assisted me with setting up my appointment, getting my car checked-in, making sure I was understood the work that was going to be done on my car and answering all of my questions w appointment, getting my car checked-in, making sure I was understood the work that was going to be done on my car and answering all of my questions was outstanding. His kindness and professionalism and the outstanding work done on my car is why I will continue to use the services of Bobby Jones Ford. Please give that young man a promotion because he is representing your brand well. His name is Marcus Brighthop at Bobby Jones Ford in Augusta. More
by Anthony Holland
Employees Worked With
Marcus Brighthop
March 12, 2023
My 2019 Ford Expedition was delayed in changing gears and would lose acceleration. My husband called Gerald Jones Ford and explained the problem noted with my vehicle. We were given a date and time to bring would lose acceleration. My husband called Gerald Jones Ford and explained the problem noted with my vehicle. We were given a date and time to bring the vehicle and given an approximation of time needed to diagnose the problem. Shannon Stacy, the assigned customer service representative, called and explained that the service technician noted the problem was the transmission. She explained the steps to be taken to determine if the transmission could be repaired or needed to be replaced. She procured a rental vehicle for me that was immaculate when I received it. Shannon Stacy called and texted with updates as she stated she would. I left my name badge for work in the console of my vehicle. When I went to the service department to check on retrieving it, Shannon Stacy walked me to the service floor and asked the technician to lower the vehicle for me to retrieve my name badge. He was glad to help. After replacing the transmission, the service technician did an inspection and emailed me items that needed attention. After I picked up my vehicle, the service manager personally called me to ask my satisfaction with the repair work. Gerald Jones Ford is an exemplar in customer service. The courteous professionalism afforded me is unparalleled. Thank you for the opportunity to express my complete satisfaction and utmost respect for the Gerald Jones Ford dealership. More
by renneal
Employees Worked With
Shannon Saxon
February 15, 2023
Fast, friendly and treated us like family more than customers which keeps us coming back to this dealership. And Shannon in the service department is gold, you can't ever move her lol you can promote h customers which keeps us coming back to this dealership. And Shannon in the service department is gold, you can't ever move her lol you can promote her but she is a big reason we stay at this specific dealership along with great sales people like Sargent Major and Ashley and Mr. Doolittle in Finance, he's great at explaining the numbers. More
by islandflower66
Employees Worked With
Kirk Doolittle, Shannon Saxon, Bernard Pinckney
February 14, 2023
We are always completely satisfied with Gerald Jones Ford/Lincoln service and management. This is the best dealership in the area. We have purchased multiple vehicles from this dealership. They have tak Ford/Lincoln service and management. This is the best dealership in the area. We have purchased multiple vehicles from this dealership. They have taken care of all of them. More
by Girlcar/73
Employees Worked With
Kirk Doolittle, Bobby Mixon, Shannon Saxon, Jared Gay
January 19, 2023
Brought my Bronco for service (maintenance) and the service was fast and friendly, Marcus brought the vehicle right in and went over what they were going to service and showed me to the waiting room. T service was fast and friendly, Marcus brought the vehicle right in and went over what they were going to service and showed me to the waiting room. The service took about an hour and I was out. The only thing I wish they would do is vacuum vehicle out during the service! More
by scott30904
Employees Worked With
Marcus ( service) Brian Williams ( sales) , Shannon Saxon
