Back

Gerald Jones Ford

Augusta, GA

4.5
777 Reviews

3480 Wrightsboro Rd

Augusta, GA

30909

Directions

By Type

777 Reviews of Gerald Jones Ford

December 23, 2020

Very nice staff in service. They always discuss and suggested repairs needed with me, Nice clean waiting area. They are very nice. I did not have Shannon this time but she is wonderful. I do not know More

by oleta472
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Dec 23, 2020 -

Gerald Jones Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. The Gerald Jones Ford Team (706) 738-8000

December 21, 2020

Just got our second Lincoln from Gerald Jones great experience both times the second one my wife worked the deal before I even got there they didn’t try to railroad her which is even better More

by Lobo8011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Doolittle, Antonio Dunn, Shannon Saxon
Dec 23, 2020 -

Gerald Jones Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. The Gerald Jones Ford Team (706) 738-8000

December 09, 2020

Just purchased my 5th new truck from them since 2000. Some of the employees have been there since I first started doing business with them in 2000. That says a lot for the work environment and work eth More

by Rusty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chance Turner in Sales department, Shannon Saxon
Dec 14, 2020 -

Gerald Jones Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. The Gerald Jones Ford Team (706) 738-8000

December 08, 2020

Everyone was very professional and the work was completed quickly/efficiently. I only went in asking for a warranty repair and possible tire replacement, but thankfully they showed me everything that was wro More

by Zach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Dec 10, 2020 -

Gerald Jones Ford responded

We cannot thank you enough for this glowing review of our service center, Zach! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! The Gerald Jones Ford Team (706) 738-8000

November 30, 2020

Salesman was knowledgeable and met all our needs. He listened to like and dislikes and found the perfect truck. Would highly recommend to anyone looking to buy! More

by Plowboy64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chance Turner
Dec 03, 2020 -

Gerald Jones Ford responded

We cannot thank you enough for your wonderful review of Gerald Jones Ford Lincoln and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! The Gerald Jones Ford Team (706) 738-8000

November 25, 2020

The dealership was in constant communications about the work being done on my vehicle. THey answered all of my many questions quickly. I also liked that they had a text number in case calling wasn't conven More

by Ashley Labrum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Dec 01, 2020 -

Gerald Jones Ford responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, The Gerald Jones Ford Team (706) 738-8000

November 24, 2020

Best vehicle service experience I've ever had! Scheduling was convenient, the people I spoke with were friendly and professional, and the vehicle was returned freshly washed. Gerald Jones does a great job ev More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanne Browning
Nov 30, 2020 -

Gerald Jones Ford responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Gerald Jones Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Best, The Gerald Jones Ford Team (706) 738-8000

November 20, 2020

Extremely satisfied with the superior customer service and the purchase process working with Cody Pate. Exceptional A+++ The vehicle purchased was beyond expectations! Perfect! Thanks. More

by 1212windsor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Pate
Nov 25, 2020 -

Gerald Jones Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Kind regards, The Gerald Jones Ford Team (706) 738-8000

November 16, 2020

Gerald Jones Ford has excellent service. Friendly and knowledgeable service advisors. My service was completed in a reasonable amount of time. The staff is always friendly and courteous. More

by Pamela Carter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Nov 19, 2020 -

Gerald Jones Ford responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Gerald Jones Ford Lincoln was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. The Gerald Jones Ford Team (706) 738-8000

October 30, 2020

All of my contact was with Jeff, Manager in the Truck Service area. Although I was dealing with a rather tough and expensive problem, Jeff spent whatever time was needed with me to explain clearly what I More

by Candy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Zyjewski, Shannon Saxon
Nov 02, 2020 -

Gerald Jones Ford responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. The Gerald Jones Ford Team (706) 738-8000

...
11
...